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Contact us

At Sun Life Financial, we aim to provide excellent customer service at all times. That's why our staff and consultants are always
ready to serve you when you call, visit, or write. There are various ways of contacting us.

To send us your comments and questions, please provide us with the following information.
Items marked with "*" are required fields.




Individual insurance

Customer Service Hotline
Monday to Friday: 9:00am to 6:30pm
Saturday: 9:00am to 1:00pm
Sunday: Closed
Public Holidays: Closed
Tel: (852) 2103 8928
Fax: (852) 2103 8938
Email: hk_csd@sunlife.com

Financial Café
Our Financial Café is dedicated to providing quality service to our valued customers. Our professional team of Customer Service Staff will be happy to help with change-of-policy information, policy-loan applications, dividend withdrawals and other needs.

8/F, Sun Life Tower,
The Gateway, 15 Canton Road,
Kowloon, Hong Kong
Monday to Friday: 9:00am to 6:30pm
Saturday: 9:00am to 1:00pm
Sunday: Closed
Public Holidays: Closed

Read more about the Financial Café

Pension services

Customer Service Hotline
Monday to Friday: 9:00am to 6:00pm
Saturday: 9:00am to 1:00pm
Sunday: Closed
Public Holidays: Closed
Tel: (852) 3183 1888
Fax: (852) 3183 1889
Email: mpfslf@bestserve.com

Pension Customer Service Centre
10/F One Harbourfront,
18 Tak Fung Street,
Hunghom, Kowloon, Hong Kong
Monday to Friday: 9:00am to 5:45pm
Saturday: Closed
Sunday: Closed
Public Holidays: Closed

Group insurance administration

Customer service hotline
Monday to Friday: 9:00am to 5:45pm
Saturday: Closed
Sunday: Closed
Public Holidays: Closed
Tel: (852) 3183 2099
Fax: (852) 2302 0173
Email: hk.groupadmin@sunlife.com

Other inquiries
For media inquiries, please email
hk_pr@sunlife.com.hk

For technical comments or suggestions about our website, please email techsupp@sunlife.com.hk