Policy service related
01. How do I change information on my policy?
When the policy is in force, you should immediately report any changes in your personal data to us. If you want to change beneficiaries, insured amount, mode of premium payment or other policy information, please contact your Consultant or on one our Customer Service Officers for the necessary applications.
02. Who can I name as the policyowner of my policy?
You can name any new policyowner of your policy while the policy is in force. An insurable interest between the Insured and the new Policyowner will no longer be required. To comply with the new Guidance Note on Prevention of Money Laundering and Terrorist Financing, the ID copy and address proof of the new Policyowner must be submitted in all policies. For a policy with surrender value greater than HKD300,000, the signing of the form by the old and new Policy Owner must be witnessed by internal staff at Financial Café or a Hong Kong solicitor or notary public.
03. Who can I name as the beneficiary of my policy after the policy in force?
An insurable interest between the Insured and the new Beneficiary will no longer be required for change of beneficiary. However, for third party policy, the Insured's consent is required. For juvenile beneficiary (age under 18), trustee(s) should be appointed. If there is any active irrevocable beneficiary(ies) set up in the policy, the consent of irrevocable beneficiary(ies) should be obtained for application.
04. Can I change the policyowner / beneficiary if the insured is under 18 years of age?
The new Policyowner / Beneficiary must be either the parent, grandparent or legal guardian of the Insured otherwise the transfer will not be accepted.
01. Can I apply for a cash loan on my policy?
Yes, as long as your policy has a cash value. The maximum loan amount will be the net cash value of the policy minus the interest on the loan (please refer to your advisor for latest loan interest rate). Just fill in the "Request for Cash / Fund Withdrawal" form, which can be downloaded from our Web site.
02. How is a loan repaid?
You can choose a full loan repayment or partial repayment as long as the policy is in force. However, any outstanding loan with interest will be deducted from the benefit amount of the policy. If the outstanding loan and the unpaid interest on the loan exceed the cash value of the policy, the policy will no longer be in force.
03. How can I use my Policy Dividend?
We issue dividends once a year. You have the following 4 options to choose from:
- Choose to be paid in cash
- Apply the dividend to reduce the premium due on the policy
- Leave the dividend with us to accumulate with interest
- Apply to purchase paid-up additions to the policy
Investment Linked / Universal Life Policies
01. How can I check the fund performance?
You can assess your fund information through: