General inquiries

New Applications and Policies

01. What are the new terminologies applicable to my policy under the new regulatory requirements, i.e. Guidance Note 16 ("GN16")?

To comply with GN16, new terminologies have been applicable to your policy. Please click here for the terminology mapping table.

02. What factors will Sun Life Financial consider when I apply for a policy?

We will consider the insured's gender, age, occupation, health history and financial situation when you apply for a policy.

03. What should I do after receiving my policy?

When you receive your policy documents, you should:

  • Read the content and provisions carefully, and promptly raise any queries with us;
  • Keep the policy documents in a safe place because when a claim arises, you are required to submit all policy-related documents to us;
  • Tell your family members that you are insured and where you keep the policy documents.

04. What should I do if I lose my policy documents?

If you lose your policy documents, please inform us immediately. You are required to make a statutory declaration to Sun Life Financial about the loss.

 

Residing Overseas

01. I am going to reside outside of Hong Kong. Can I pay for the premium at your company's overseas centers?

Yes, you can pay for your premium at our overseas offices in Canada, USA, the UK and the Philippines.

02. If moving overseas, do I need to transfer my policy to your overseas offices?

Our policy provides you with worldwide coverage. You need not transfer your policy to our overseas offices. Please inform us of your new address so that all correspondence can be redirected and you can receive professional services wherever you are.

 

Policy Replacement

01. What are the factors I need to consider when replacing an existing policy?

We strongly advise you to carefully consider the potential drawbacks of replacing an existing policy, particularly when it involves a lifetime protection. Some questions to ask:

  • Will the new policy provide you with the same level of returns and guarantee values as the existing policy?
  • Will you get continuous coverage from the new policy (as some new policies have a waiting period)?
  • Will the replacement incur extra charges?
  • Will the new policy require an extra medical examination or increase in premiums?

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Contact us

At Sun Life Hong Kong, we aim to provide excellent customer service at all times.


Customer Service Hotline
(852) 2103 8928

Pensions Services Hotline
(852) 3183 1888 (for Sun Life Rainbow MPF Scheme and Sun Life Rainbow ORSO Scheme)
(852) 2971 0200 (for Sun Life MPF Master Trust)
(852) 3183 1900 (for Sun Life MPF Basic/ Comprehensive Scheme)
Group Insurance Administration Hotline
(852) 3183 2099