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| 01. |
What factors will Sun Life Financial consider when I
apply for a policy? |
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We will consider the insured's gender, age,
occupation, health history and financial situation when you apply for a policy. |
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| 02. |
What should I do after receiving my policy? |
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When you receive your policy documents, you
should:
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Read the content and provisions carefully, and
promptly raise any queries with us; |
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Keep the policy documents in a safe place because
when a claim arises, you are required to submit all policy-related documents to
us; |
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Tell your family members that you are insured and
where you keep the policy documents. |
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| 03. |
What should I do if I lose my policy documents? |
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If you lose your policy documents, please inform
us immediately. You are required to make a statutory declaration to Sun Life
Financial about the loss. |
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| 01. |
I am going to reside outside of Hong Kong. Can I pay for
the premium at your company's overseas centers?
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Yes, you can pay for your premium at our overseas
offices in Canada, USA, the UK and the Philippines. |
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| 02. |
If moving overseas, do I need to transfer my policy to
your overseas offices? |
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Our policy provides you with worldwide coverage.
You need not transfer your policy to our overseas offices. Please inform us of
your new address so that all correspondence can be redirected and you can
receive professional services wherever you are. |
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| 01. |
What are the factors I need to consider when replacing an
existing policy? |
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We strongly advise you to carefully consider the
potential drawbacks of replacing an existing policy, particularly when it
involves a lifetime protection. Some questions to ask:
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Will the new policy provide you with the same
level of returns and guarantee values as the existing policy? |
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Will you get continuous coverage from the new
policy (as some new policies have a waiting period)? |
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Will the replacement incur extra charges? |
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Will the new policy require an extra medical
examination or increase in premiums? |
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