It is important for your employees to have peace of mind as they work.

It is important for your employees to have peace of mind as they work. To set your employees’ minds at ease, Sun Life Hong Kong offers you tailor-made group life insurance plans and specially designed package plans.

Help your employees take care of their families by providing them with Sun Life’s group life insurance plans. To meet your company’s group insurance needs, we offer two kinds of group life plans – tailor-made plans and our specially designed plans.

Some of the key features of our tailor-made plans are:

  • Comprehensive choice of cover for Life Insurance, Accidental Death and Dismemberment Benefit, and Permanent Total Disability Benefit
  • Flexible combination of the above benefits to cater for your employees’ specific jobs
  • Flexible choice of benefit – you may choose a fixed amount or simply a multiple of your employees’ monthly salary
  • Simple application process – use one application form for all employees, and no supporting identification documents are required
  • No medical underwriting or questions for groups of 6 or more employees under a specific sum insured amount
  • No exclusions for death benefit

In addition, our tailored plans also provide the following benefits:

  • Life Insurance
  • Optional Accidental Death Benefit
  • Optional Accidental Death and Dismemberment Benefits
  • Optional Permanent Total Disability Benefit
  • Optional Critical Illness Benefit
  • Optional Terminal Illness Benefit

Administration Service Highlights

  • Quote your Group Life Policy Number in all your correspondence to us.
  • The employee's Hong Kong Identity Card Number will be used as the certificate/reference number of the member/insured under the Group Life Policy.
  • Advise us any enrolment/changes of your employee records whose coverage are over the Non-Medical Limit.
  • Verify all the invoices and statements and advise us at once whenever discrepancies are found.
  • Send us the premium due within fourteen (14) days upon receipt of our invoice, claim payments may be delayed or suspended if premium due is not settled promptly.
  • Submit all the claims to us, using the appropriate claim forms together with the related documents, through your Personnel Department or the authorized personnel.

Our Service Standards

We promise to offer comprehensive cover with no-hassle administration, quick claim payments and service standards you can rely on.

Service Service Standards
Quotation for new schemes (standard cases) Within 5 working days

Issue of your policy:

Packaged plans

Tailor-made plans for 50 members or less

Tailor-made plans for more than 50 members


Within 5 working days

Within 8 working days

Within 12 working days

Quotation for renewal of your scheme with new proposed benefits

Group health plans

Group life plans


Within 3 working days

Within 5 working days

Issue of your renewed policy

Packaged plans

Tailor-made plans for 50 members or less

Tailor-made plans for more than 50 members


Within 5 working days

Within 10 working days

Within 13 working days

Medical claims

Out-patient claims

Hospitalization claims

Claims for panel doctors


Within 6 working days

Within 10 working days

Within 20 working days

Death and disability claims

Cheque issue after all required documents are received


Within 7 working days

The above service standards apply to group life and group health insurance plans and are the target turnaround time that we strive to achieve under normal circumstances. These service standards are subject to change without notice according to the operation rules specified by us from time to time. No representation to that effect is given or intended by Sun Life Financial and we do not accept any liability in any circumstances for any loss suffered from reliance on these service standards.

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