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Contact us

At Sun Life Financial, we aim to provide excellent customer service at all times. That's why our customer service staff and consultants are always ready to serve you when you call, visit, or write.

To serve you better with efficient service, please provide us with the following information.
Items marked with "*" are required fields.




Individual insurance

Customer Service Hotline
Monday to Friday: 9:00am to 6:00pm
Saturday: 9:00am to 1:00pm
Sunday: Closed
Public Holidays: Closed
Tel: (852) 2103 8928
Fax: (852) 2103 8938
Email: hk_csd@sunlife.com

Financial Café
8/F, Sun Life Tower,
The Gateway, 15 Canton Road,
Kowloon, Hong Kong
Monday to Friday: 9:00am to 6:00pm
Saturday: 9:00am to 1:00pm
Sunday: Closed
Public Holidays: Closed

Pension services

Customer Service Hotline
Monday to Friday: 9:00am to 6:00pm
Saturday: 9:00am to 1:00pm
Sunday: Closed
Public Holidays: Closed
Tel: (852) 3183 1888
Fax: (852) 3183 1889
Email: mpfslf@bestserve.com

Pension Customer Service Centre
10/F One Harbourfront,
18 Tak Fung Street,
Hunghom, Kowloon, Hong Kong
Monday to Friday: 9:00am to 5:45pm
Saturday: Closed
Sunday: Closed
Public Holidays: Closed

Group insurance administration

Customer service hotline
Monday to Friday: 9:00am to 5:45pm
Saturday: Closed
Sunday: Closed
Public Holidays: Closed
Tel: (852) 3183 2099
Fax: (852) 2302 0173
Email: hk.groupadmin@sunlife.com


Other inquiries
For media inquiries, please email
hk_pr@sunlife.com

For technical comments or suggestions about our website, please email techsupp@sunlife.com.hk