Manage account
Keep your personal profile and security credentials up to date. Learn to manage your contact details, marketing preferences, login ID, and password all in one place.
How to change your login ID
Step 1
Go to the Profile tab and select Login and security under Account settings.
Step 2
Tap Change login ID from the list of options.
Step 3
Enter your new Login ID and tap Confirm.
Step 4
Tap Log in now to sign back into your account.
How to change your password
Step 1
Go to the Profile tab and select Login and security under Account settings.
Step 2
Tap Change password from the menu options.
Step 3
Enter your current password, type a new password that meets the security requirements, re-enter it to confirm, and tap Confirm.
Step 4
Tap Log in now to access your account with the new password.
Update MPF contact details via eMPF
MPF contact details must be updated directly through the eMPF Platform. Your changes will be reflected in My Sunlife Hong Kong within 1 to 2 working days.
Update insurance contact details via My Sunlife Hong Kong
Step 1
Go to the Profile tab and select Personal information under Account settings.
Step 2
To update your contact details:
- Individual insurance: Tap the pencil (edit) icon next to your email or mobile number, or select Update address under a specific policy.
- MPF: Update your details directly via the eMPF platform. Your changes will automatically sync with our system within 1 to 2 working days.
Step 3:
Enter your new contact details on the update screen and tap Continue.
Step 4:
Review your new contact numbers or address details on the summary page and tap Confirm.
Step 5:
Once submitted, you’ll see a confirmation screen.
Update MPF marketing preference via eMPF
Your MPF direct marketing preferences can only be updated through the eMPF Platform. Please visit eMPF to make changes.
Update insurance marketing preference via My Sunlife Hong Kong
To opt in
Step 1
Go to the Profile tab and select Marketing preferences under Account settings.
Step 2
Select Direct marketing preferences to change your current settings.
Step 3
Review the marketing information notes, then tap Agree and confirm.
Step 4
Review the successful confirmation message. The status for Direct marketing preferences will now display as Opted in.
To opt out
Step 1
Go to the Profile tab and select Marketing preferences under Account settings.
Step 2
Select Direct marketing preferences to change your current settings.
Step 3
Tap Opt out at the bottom of the page to stop receiving marketing promotions.
Step 4
Tap Yes, opt out on the confirmation pop-up.
Step 5
Review the opt-out confirmation message. The status for Direct marketing preferences will now display as Opted out.
How to manage verification contacts
Step 1
Go to the Profile tab and select Login and security under Account settings.
Step 2
Select Manage verification contacts to review your settings.
Step 3
Follow the instructions based on your account type:
- Insurance & MPF:
- If your insurance and MPF accounts use different contact details, select a contact, tap Edit, and go to Step 4.
- If your insurance and MPF accounts use the same contact details, tap Update contacts to change it under Profile > Personal information. See How to update contact details.
- Insurance only: Direct editing is unavailable here. Tap Update Contacts to change it under Profile > Personal Information. See How to update your contact details.
- MPF only: Tap Edit to choose from your registered eMPF contacts in the next step. To change the details themselves, please use the eMPF Platform.
Step 4
Choose your preferred contact from the list which is linked to your insurance and MPF account.
Are your contact details out of date?
- Insurance account: Update details under Profile > Personal Information. This automatically updates your policy and takes effect for verification immediately. See How to update your contact details.
- MPF account: Update your details directly on the eMPF Platform. Your changes will automatically sync with our system within 1 to 2 working days.
Step 5
Save your changes. A confirmation message will appear once the update is successful.
Log in to My Sunlife Hong Kong now
One login. Stay connected to your insurance and MPF information in once place.
- View your insurance policy and MPF account summary
- Withdraw insurance policy values and submit policy claims
- Get MPF Reference Portfolio from MPF Navigator
- Enjoy exclusive privileges and subscribe to SunNews
Having trouble downloading the app?
The My Sunlife Hong Kong app may not be available in all app store regions or mobile operating systems. You can still access your insurance and MPF information online via My Sunlife Hong Kong Web
Need assistance downloading the app? Please refer to our step-by-step installation guide.