Payment method

You can settle policy payments with FPS via the following ways:

• Log in to My Sun Life HK. Go to ”My Policies” page and choose the policy you want to settle premium for. Click “Proceed to ePayment” under the “Billing” section. Screenshot the FPS payment QR code and settle premium via the app of your FPS service provider.
• Scan the FPS QR code on the Premium Notice with your mobile phone.

Only HKD is accepted. The maximum amount of each transaction may vary between banks and individual account settings. You may contact your FPS provider for more details.

Important Notes:

• Please allow 2 working days for the payment to be updated and keep the online payment proof for your record.

You can settle your premium and levy payment (if applicable) online for new applications and renewal premium anytime, anywhere in Hong Kong dollars (HKD) using Visa, Mastercard or UnionPay cards*.

New Applications

Please click the following link to process:
https://mysunlife.sunlife.com.hk/NPePayment/#/gateway-main?vgnLocale=en_CA 

You can use any Visa/Mastercard credit cards or UnionPay cards to pay premiums for new applications.

Renewal Premium

You can proceed to the payment page in My Sun Life HK   by clicking "Proceed to ePayment" under the "Billing" section of "Policy Details".

Visa/Mastercard credit cards and UnionPay cards will be accepted for renewal premium settlement.

Important Notes:

Payment will be processed by Visa/Mastercard/UnionPay Payment Gateway Services. No credit card details will be stored in Sun Life's system. 

*For UnionPay cards
UnionPay is only applicable for making payments of Medical and Personal Accident Plans.
The daily transaction limit of UnionPay for each Policy Owner is HKD37,000. This amount or the limit on the number of transactions may vary depending on the card issuer. If the transaction is not accepted, you should refer to your card issuer.

You can settle your premium payment either via direct debit from your HK dollar bank account or Sun Life Financial credit card. Company only accept to use bank account or credit card of policy owner, or third party including insured, policy owner's spouse, child, parent, sibling, grandparent, grandchild to set up autopay.

To set up an autopay instruction, please contact your advisor or our Client Service Centre at (852) 2103 8928 to obtain the application form.

Bank account autopay

• Under normal circumstances, the bank autopay application takes around 4-6 weeks to set up.
• Only HK currency account is acceptable.

Sun Life Financial credit card autopay

• If you are the Sun Life Financial credit card holder, you may settle your premium by using the Sun Life Financial credit card autopay service. For autopay application, it will take 7 days to setup.
• The transaction currency is in HK dollar.

With PPS, you can settle your premium payment anytime, anywhere, through the use of a touch-tone telephone or via the Internet, from your pre-registered bank accounts.

• Bill payment by phone: 18031
• Bill payment through Internet: www.ppshk.com
• Merchant Code: 9109 (Sun Life Hong Kong Limited)
• You have to select the Bill Type as follows to make the payment:  

            1. Renewal Premium & Levy

            2. Policy Change / Reinstatement Deposit / Lump Sum Investment

            4. Deposit for Application

            5. Levy only

• Bill account number: The 7-digit or 9-digit policy number.
  (If policy number starts with “E”, please enter “4” to replace the “E”; If policy number starts with “I”, please skip the “I” by just entering the 7-digit or 9-digit numbers.)

Important Note:

• Please allow 2 working days for processing.
• You may write down the reference number of the PPS transaction for your record.

You can settle your premium payment through ATMs 24 hours a day at any HSBC/Hang Seng Bank ATM with the 'Bill Payment Service' sign in Hong Kong.

• You have to select the Bill Type as follows to make the payment:

1. Renewal Premium & Levy
2. Policy Change / Reinstatement Deposit / Lump Sum Investment
3. Policy Loan Repayment
4. Deposit for Application
5. Levy only

• Bill account number: The 7-digit or 9-digit policy number.
  (If policy number starts with “E”, please enter “4” to replace the “E”; If policy number starts with “I”, please skip the “I” by just entering the 7-digit or 9-digit numbers.)

Important Note：

• Please keep the ATM advice slip as a receipt and allow 2 working days for processing.

If you are a bank account holder at any participating banks and have registered for Internet Banking Service, you can settle the premium payments directly through the Internet. For details, please contact the individual bank accordingly.

• You have to select the Bill Type as follows to make the payment:
  1. Renewal Premium & Levy
  2. Policy Change / Reinstatement Deposit / Lump Sum Investment
  3. Policy Loan Repayment
  4. Deposit for Application
  5. Levy only
• Bill account number: The 7-digit or 9-digit policy number.
  (If policy number starts with “E”, please enter “4” to replace the “E”; If policy number starts with “I”, please skip the “I” by just entering the 7-digit or 9-digit numbers.)

Important Note:

• Please allow 2 working days for processing.
• You may keep the online payment proof for your record.

If you are a bank account holder at any participating banks and have registered for Phone Banking Service, you can settle your premium payments by using a touch tone phone. For details, please contact the individual bank accordingly.

• You have to select the Bill Type as follows to make the payment:

1. Renewal Premium & Levy
2. Policy Change / Reinstatement Deposit / Lump Sum Investment
3. Policy Loan Repayment
4. Deposit for Application
5. Levy only

• Bill account number: The 7-digit or 9-digit policy number.
  (If policy number starts with “E”, please enter “4” to replace the “E”; If policy number starts with “I”, please skip the “I” by just entering the 7-digit or 9-digit numbers.)

Important Note：

• Please allow 2 working days for processing.
• You may write down the reference number for your record.

You may deposit HKD cash and USD notes directly at designated Citibank branches in Hong Kong. Cheque deposits are not accepted.

Important Note：

• Before visiting the branch, it is recommended to check with Citibank about the latest service arrangements at the designated branch.
• Designated deposit slips can be obtained at the relevant Citibank branches.
• Please retain your deposit advice for your records.
• This service is only available at branch counters and is not applicable to ATMs.

You can bring along your billing notice to settle your premium payment in cash at any 7-Eleven stores in Hong Kong.

• Maximum limit per transaction: HK$5,000
• Maximum limit per client per year: HK$300,000

Important Note:

• We will update your payment record in 2 working days.
• You may keep the payment receipt for your record.

You can settle the policy payment by Telegraphic Transfer/Local Bank Transfer. Applicable to payments for premium and / or levy.

Important Notes:

• We accept payment from the policy owner or eligible third-party. Eligible third-party includes insured, policy owner's spouse, child, parent, sibling, grandparent, grandchild. For third-party payments, Third Party Payment Declaration Form and a copy of the payer's ID card are required for record purposes.
• The service charge of Telegraphic Transfer is borne by the payer. Please contact the relevant bank for details.
• Policy number, Policy owner’s name and payment purpose (e.g. Premium/ Levy) must be filled in at the "Message to Payee"/ "Message to Beneficiary" section. Payment will be applied to policy premium, unless other payment purposes are specified in the remittance advice. Payment allocation must be provided if the payment is paid for more than one policy, e.g. E12345678 HKD3000, E23456789 HKD5000.
• Payment record must be provided after completing the Telegraphic Transfer / Local Bank Transfer. Please notify your Advisor or contact us to follow up on the payment by providing the payment records.
• For HKD policies, only payments in HKD will be accepted. For USD/RMB/AUD/CAD/GBP policies, only payments in HKD or in policy currency will be accepted.
  You should ensure your premium payments are sent to the correct bank account above in the respective currency acceptable to the policy. If the TT remittance is not in the correct currency, the bank may still accept your TT remittance and perform foreign exchange translation automatically according to the prevailing exchange rates as determined by the bank. SLHK will not bear these exchange rate risks and the bank charges involved.
• We will send an official receipt to the policy owner when we receive the remittance.

CITIBANK

HSBC

BOC

You can pay your premium with a crossed cheque made payable to 'Sun Life Hong Kong Limited' with policy number written on the back, and mail it back together with the 'Premium Notice' to:

Sun Life Hong Kong Limited
G/F, MU Tower B,
18 Hung Luen Road, Hunghom,
Kowloon, Hong Kong

Important Notes：

• We accept cheque from the policy owner or third party including insured, policy owner's spouse, child, parent, sibling, grandparent, grandchild.
• Cash and post-dated cheque would not be accepted.

You can make your payment at our Cashiering Office by HKD or USD cash, cheque and Sun Life Financial credit card.

Important Notes:

• Upper limit for cash submission is HKD400,000 or its equivalent in USD per client per year.
• If you pay in USD cash, we only accept $100 banknotes and no change is allowed. It is applicable to USD policy only.

Cashiering Office :
G/F, MU Tower B,
18 Hung Luen Road,
Hunghom, Kowloon, Hong Kong

Monday to Friday: 9:00 am to 6:00 pm

Saturday: 9:00 am to 1:00 pm

Sunday and Public Holidays: Closed

Please make cheque payable to "Sun Life Hong Kong Limited" and mark Policy Number and Policy owner's name at the back of the cheque.

Send the cheque together with the return slip of premium invoice 5 working days before the premium due date to "Sun Life Hong Kong Limited, Ground Floor, MU Tower B, No. 18 Hung Luen Road, Hunghom, Kowloon.

DDA service allows you to make MPF contribution through a designated bank account to the Trustee's MPF account conveniently.

There are two ways to opt in Direct Debit payment method:

1. Via eMPF Employee Portal submission

• For member who has not yet enrolled in a scheme (During scheme enrolment): Select “MPF Account Enrolment” > in step 4 "Contributions & Payment," select “Direct Debit Authorization” under Payment Method and set up your Direct Debit details
• For enrolled member in a scheme: Select “My Account” > “MPF Account Management” > Select your scheme to set up Direct Debit under “MPF Account Management” > Select “Default Payment Method”, and update Direct Debit as your default payment method

2. Via offline submission
Please visit eMPF Website “Form Centre” section, download, and complete the following form "Sun Life Rainbow MPF Scheme – Direct Debit Authorization" and submit via one of the following channels:

• By post:  PO Box 98929 Tsim Sha Tsui Post Office
• Drop-in box:  At any one of the eMPF Service Centres. Please click here for the addresses
• Email:  forms@support.empf.org.hk
• Fax:  (852) 3197 2988

(Applicable to selected members only)

1. The selected members can make the payment directly into the designated bank account. To obtain the designated MPF Scheme bank account information for Sun Life Rainbow MPF Scheme, please call (852) 3183 1888 (Mon to Fri 9am to 6pm).

2. After the payment is made, the designated bank will issue a direct credit advice to you.

3. Please mark your “MPF Contribution Bill No.” or eMPF “Submission Reference No.” on the direct credit advice.

4. Please take a screenshot or photo of the direct credit advice and upload it to eMPF Platform as supporting document when proceeding with the payment instruction on the portal.

The “MPF Contribution Bill No.” (i.e., BLD+16 digits) and eMPF “Submission Reference No.” (i.e., RSD+16 digits) can be found at “Contributions” > “Contribution Record”.

Please write a crossed cheque payable to “Sun Life Trustee Company Limited”.

Please write down the following information on the back of the cheque:
1. eMPF “Member Account No.” (8 digits); and
2. eMPF “Submission Reference No.” (i.e. RSD + 16 digits); or
3. “MPF Contribution Bill No.” (i.e. BLD + 16 digits).

The “MPF Contribution Bill No.”, eMPF “Submission Reference No.” and eMPF “Member Account No.” can be found at “Contributions” > “Contribution Record”.

There are two ways to submit the cheque: (Please note: Cheque deposit machine and bank counter will not accept contribution cheque)

1. By post: PO Box 98929 Tsim Sha Tsui Post Office

2. Drop-in box: At any one of the eMPF Service Centres. Please click here for the addresses

You can deposit the contributions directly to specific Sun Life Hong Kong bank account at least 5 working days before contribution due date. Please then send the copy of the credit slip with a completed Contribution List to us by fax or mail.

To set up a Direct Credit payment facility, please contact Sun Life Pension Service Hotline at 2929 3029.

Please make cheque payable to "Sun Life Trustee Co. Ltd." for scheme under Trust arrangement and "Sun Life Hong Kong Limited" for scheme under Policy arrangement.

Mark the Employer Number on the back.

Send the cheque together with a completed Contribution List to “Suites 1501-1507 & 1513-1516, 15/F, 1111 King’s Road, Taikoo Shing, Hong Kong” at least 5 working days before the contribution due date.