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Local Urgent Care

Local Urgent Care¹

ABOUT THE SERVICE
ELIGIBLE PLANS
HOW DOES IT WORK?

In the event of an emergency, we can arrange the following services: 

  • Local Urgent Care Assistance Administration1: necessary medical assisted transportation; and 
  • Local Urgent Care Medical Escort1,2,3: necessary medical escort to transfer you from Hospital Authority Hospital or emergency room to a private medical facility

Designated client should be insured under any of the following plans:

Local Urgent Care Assistant Administration

Voluntary Health Insurance Scheme

  • WeHealth Preferred
  • WeHealth Prestige
  • WeHealth
  • WeHealth Plus

Medical Plans

  • SunHealth Medical Essential
  • SunHealth Medical Premier
  • BRIGHT Superb Health
  • SunHealth Medical Care
  • SunHealth Medical Fit

Critical Illnesses Plans

  • Living Master Benefit
  • Living Master Extra Benefit
  • SunHealth Critical Illness Care
  • SunHealth Critical Illness Care II
  • SunHealth OmniCare
  • SunHealth UltraCare
  • SunHealth MaxiCare
  • SunHealth LovePromise
  • SunWell Advanced Care
  • SunWell Advanced Care - Baby Care
  • SunWell Supreme Care
  • SunWell Supreme Care - Baby Care
  • SunWell Essential Care

Local Urgent Care Medical Escort3

Voluntary Health Insurance Scheme

  • WeHealth Preferred
  • WeHealth Prestige

Medical Plans

  • SunHealth Medical Essential
  • SunHealth Medical Premier
  • BRIGHT Superb Health

Step 1: Contact us

  • Call HMG 24-hour hotline at (852) 3002 0816 or China toll free hotline 400 616 0151 and provide the required information:

            o   Your personal information for identification

            o   Your policy number and mobile number

            o   Your preferred network hospital or specialist (if any)

  • HMG will inform you the turnaround time of booking and arrange the appointment

Step 2: Confirm service

Confirm with HMG whether to proceed with the service.

Step 3: Make appointment

Upon your confirmation, HMG will confirm the appointment with the service provider and notifying you including the name of service provider, address, date and time and related fee (if applicable e-message.

 

Tips: If any fees and charges are not covered under your policy or by the third-party company shall be borne by you.

  1. The Value-added Services are provided by HealthMutual Group Limited ("HMG"). The Value-added Services do not form part of the contractual benefits of the insurance policy issued by Sun Life Hong Kong Limited ("Sun Life HK"). Sun Life HK is not the service provider of any of the Value-added Services and we do not guarantee the end results of your use of the Value-added Services. We make no representation, warranty or undertaking as to the quality and availability of the Value-added Services and shall not be responsible for any act, negligence or failure to act on the part of HMG. Sun Life HK will not be liable for any loss or damage, costs or other expenses whatsoever and howsoever, directly or indirectly, caused by, arising from or in connection with the Value-added Services provided by HMG (no matter what and how such loss or damage is caused). 
  2. Local Urgent Care Medical Escort is only applicable if:
    (i) The insured is in a Hospital Authority emergency room and is triaged as non-life threatening, or is admitted in a Hospital Authority hospital and medical condition is certified to be stable for a transfer; and
    (ii) There is a private practiced doctor who agrees to take charge of the transferred case and proper medical facility is available; and
    (iii) HMG Medical Director has approved the transfer.
  3. This service is free of charge and provided by a third-party company.

These services are subject to terms and conditions. For details, please refer to the services leaflet.

Download services leaflet

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