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complete claims form and collect documents


Fill out the following form

Life Insurance Claim – Claimant’s Statement and CRS Self Certification Form

  • Life Insurance Claim – Claimant’s Statement: the Beneficiary(ies)/Claimant(s) should complete and sign their corresponding parts of the same copy
  • CRS Self Certification Form: each beneficiary(ies)/Claimant(s) should complete their own copy


Gather supporting documents

  • Original death certificate
  • Policy contract (if unable to provide the contract, please provide a written statement to declare)
  • Copy of ID card/passport of deceased and the beneficiary(ies)
  • Relationship proof between the deceased and the beneficiary(ies) such as birth certificate/marriage certificate)

submit documents


In Person/By Mail

G/F, Cheung Kei Center Tower B, 18 Hung Luen Road, Hunghom, Kowloon, Hong Kong

waiting for claims approval


We may request additional information during the claims process. If you have any enquiries, please contact your advisor or our Client Service Centre.

Client Service Centre: (852) 2103 8928 (Monday to Friday from 9 a.m. to 6 p.m., Saturday from 9 a.m. to 1 p.m.)

waiting for claims payout


After the claim is processed, payment will be made via the method you have selected during the claim submission:

  • Pay to premium autopay bank account
  • Via Faster Payment System (FPS)
  • By cheque (mail to me)
  • By cheque (via advisor)

My Sun Life HK Client Digital Platforms

Manage your policy at your fingertips 24/7

learn more about my sun life hk mobile app
  • Make a Claim

    Submit Accident or Hospitalization & Surgical claims in one go and stay tuned with the status.

  • Update Your Personal Information

    No forms or signatures required. Keep your correspondence address, contact number and email address up-to-date.

  • Access Your Documents Anytime

    Sign up for eAdvice service to view all your policy documents and coverage details whenever you need to.

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