Client support

Need to speak to someone?

Find the right contact to help answer your questions:

Client Service Hotline

Monday to Friday:

9:00am to 6:00pm

Saturday:

9:00am to 1:00pm

Sunday:

Closed

Public Holidays:

Closed

Tel: (852) 2103 8928

Fax: (852) 2103 8938

Email: hk_csd@sunlife.com

 

Client Service Centre

G/F, MU Tower B, 18 Hung Luen Road, Hunghom, Kowloon, Hong Kong

How to get here: Please view video here

Monday to Friday:

9:00am to 6:00pm

Saturday:

9:00am to 1:00pm

Sunday:

Closed

Public Holidays:

Closed

Sun Life Trustee MPF Hotline

Monday to Friday:

9:00am to 6:00pm

Saturday:

Closed

Sunday:

Closed

Public Holidays:

Closed

Tel:(852) 3183 1888

Fax:(852) 3183 1889

Email: mpfslf@sunlife.com

 

WhatsApp Service

24-hour MPF WhatsApp*: (852) 3183 2688

*Live chat support with CS officer is only available during designated office hours

Monday to Friday 9:00 am to 6:00 pm

Closed on Saturday, Sunday and Public Holidays

 

Sun Life Trustee MPF Client Service Centre

G/F, MU Tower B, 18 Hung Luen Road, Hunghom, Kowloon, Hong Kong.

Please make an appointment at https://sunlife.co/898d5f 

Monday to Friday:

9:00am to 5:45pm

Saturday:

Closed

Sunday:

Closed

Public Holidays:

Closed

Client Service Hotline

Monday to Friday:

9:00am to 5:45pm

Saturday:

Closed

Sunday:

Closed

Public Holidays:

Closed

Tel:(852) 3183 2099

Fax:(852) 2302 0173

Email: hk.groupadmin@sunlife.com

For technical comments or suggestions about our website, please email techsupp@sunlife.com.hk

The following QR code is the address guide for the Individual Insurance - Customer Service Center:

G/F, MU Tower B, 18 Hung Luen Road, Hunghom, Kowloon, Hong Kong

How to get here: Please view video here

Looking for a form?

Visit our Find a form to access our frequently used forms.

Looking for payment method?

You can make payment through any one of the following options – cheque payment by post, direct credit to Sun Life Hong Kong’s Bank Account or Direct Debit Authorisation (DDA). Go to payment methods page for more details.

How to get here: Please view video here