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Complaints do arise from time to time – you may feel you've been dealt with unfairly, or perhaps there's been a misunderstanding. Whatever the nature of your concern, we'll treat it professionally, confidentially and courteously – just as you expect and deserve as a valued customer.
Working with you on these matters also gives us an important opportunity to improve the customer service experience for everyone who does business with us.
Call our Client Service Hotline (852) 2103 8928
Send email to email@example.com
Visit our Client Service Centre at G/F, Cheung Kei Center Tower B, 18 Hung Luen Road, Hunghom, Kowloon, Hong Kong.
For Sun Life Rainbow MPF Scheme, call our Sun Life Pension Services Hotline (852) 3183 1888 or send email to firstname.lastname@example.org
For Sun Life Rainbow ORSO Scheme, call (852) 2929 3029 to contact Customer Service Representative of BOCI-Prudential Trustee Limited, Administrator of Sun Life Rainbow ORSO Scheme or send email to email@example.com for general enquiry and firstname.lastname@example.org for submission of Remittance Statement & Daily Documents.
For Sun Life MPF Basic Scheme and Sun Life MPF Comprehensive Scheme, call our Sun Life Retirement Scheme Hotline (852) 3183 1900 or send email to email@example.com
For Sun Life MPF Master Trust, call our Sun Life MPF Master Trust Services Hotline (852) 2971 0200 or send email to SLMPFMT@bestserve.com
Visit Pension Client Service Centre at 10/F One Harbourfront, 18 Tak Fung Street, Hunghom, Kowloon, Hong Kong
Call our Client Service Hotline (852) 3183 2099
Send email to firstname.lastname@example.org
If you are not satisfied with our handling of your complaint, you may forward the matter to the following parties for further deliberation.
Address: Insurance Authority - North Point Office, 23rd Floor, 625 King’s Road, North Point, Hong Kong
Telephone: (852) 3899-9983
Fax: (852) 3753-3812
Address : 29/F Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
E-mail : email@example.com
Telephone : (852) 2520-2728
Fax. : (852) 2520-1967
Address : 19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong
E-mail : firstname.lastname@example.org
Fax. : (852) 3753 3812
Address : Voluntary Health Insurance Scheme Office, Units 2902 & 2907, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong
E-mail : email@example.com
Fax. : (852) 2102-2525
Address : 37/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong
Mailing Address: G.P.O. Box 11234, Hong Kong
E-mail : firstname.lastname@example.org
Telephone : (852)2594-5000
Fax. : (852) 2802-7625
Mail : Customer Services Department, Level 8, Tower 1, Kowloon Commerce Centre, 51 Kwai Cheong Road, Kwai Chung, Hong Kong
E-mail : email@example.com
Hotline : (852) 2918 0102
Fax : (852) 2259 8806