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* Sun Life MPF Master Trust has been merged into Sun Life Rainbow MPF Scheme from 30 August 2023
# Sun Life MPF Basic Scheme and Sun Life MPF Comprehensive Scheme have been merged into Sun Life Rainbow MPF Scheme from 29 November 2023
Complaints do arise from time to time – you may feel you've been dealt with unfairly, or perhaps there's been a misunderstanding. Whatever the nature of your concern, we'll treat it professionally, confidentially and courteously – just as you expect and deserve as a valued customer.
Working with you on these matters also gives us an important opportunity to improve the customer service experience for everyone who does business with us.
Call our Client Service Hotline (852) 2103 8928
Send email to hk_csd@sunlife.com
Visit our Client Service Centre at G/F, Cheung Kei Center Tower B, 18 Hung Luen Road, Hunghom, Kowloon, Hong Kong.
For Sun Life Rainbow MPF Scheme, call our Sun Life Pension Services Hotline (852) 3183 1888 or send email to mpfslf@bestserve.com
For Sun Life Rainbow ORSO Scheme, call (852) 2929 3029 to contact Customer Service Representative of BOCI-Prudential Trustee Limited, Administrator of Sun Life Rainbow ORSO Scheme or send email to slorso.enquiry@bocpt.com for general enquiry and slrb@bocpt.com for submission of Remittance Statement & Daily Documents.
For Sun Life MPF Basic Scheme and Sun Life MPF Comprehensive Scheme, call our Sun Life Retirement Scheme Hotline (852) 3183 1900 or send email to customerservicempf@bestserve.com
For Sun Life MPF Master Trust, call our Sun Life MPF Master Trust Services Hotline (852) 2971 0200 or send email to SLMPFMT@bestserve.com
Visit Pension Client Service Centre at 10/F One Harbourfront, 18 Tak Fung Street, Hunghom, Kowloon, Hong Kong
Call our Client Service Hotline (852) 3183 2099
Send email to hk.groupadmin@sunlife.com
If you are not satisfied with our handling of your complaint, you may forward the matter to the following parties for further deliberation.
Address: Insurance Authority - North Point Office, 23rd Floor, 625 King’s Road, North Point, Hong Kong
E-mail: complaints@ia.org.hk
Telephone: (852) 3899-9983
Fax: (852) 3753-3812
Address : 29/F Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
E-mail : icb.enquiry@icb.org.hk
Telephone : (852) 2520-2728
Fax. : (852) 2520-1967
Address : 19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong
E-mail : complaints@ia.org.hk
Fax. : (852) 3753 3812
Address : Voluntary Health Insurance Scheme Office, Units 2902 & 2907, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong
E-mail : vhis_enquiry@fhb.gov.hk
Fax. : (852) 2102-2525
Address : 37/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong
Mailing Address: G.P.O. Box 11234, Hong Kong
E-mail : taxinfo@ird.gov.hk
Telephone : (852)2594-5000
Fax. : (852) 2802-7625
Mail : Level 12, Tower 1, The Millennity, 98 How Ming Street, Kwun Tong, Hong Kong
E-mail : mpfa@mpfa.org.hk
Hotline : (852) 2918 0102
Fax : (852) 2259 8806