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eAdvice service

View your policy notices anytime, anywhere digitally. Access your statements, receipts, premium payment alerts and more via My Sun Life HK Client Digital Platforms within clicks.

Register now to receive eAdvice notifications if you haven't!

 

Features & Benefits of eAdvice

Experience the advantages of going paperless via My Sun Life HK Client Digital Platforms.

Access Your Documents Anytime

View your policy documents to learn about your coverage details at your own convenience.

Support Environmental Protection

Go digital and paperless. Get rid of printed letters and protect trees for a greener lifestyle!

Keep Track Of The Notice Records

You can retrieve and download your documents and notices easily.  They will be retained for 60 months (36 months for lapsed policies) from the date of issuance.

 

You may find the complete list of available correspondences under eAdvice here. For any correspondences that are not included in the list, printed copies will be mailed to you.

Stay Informed With Notifications

Get email and push notifications when documents are uploaded, so you can  act accordingly as needed.

You must provide a valid email address & mobile number to get eAdvice notifications. We encourage you to update your contact information instantly if there are any changes.

To Update Your Contact Information:

     Log in to the “Edit Profile” page of My Sun Life HK

Submit the “Change of Address & Contact Information” form

  • By mail or in person to Client Service Center
    Address: G/F, Cheung Kei Center Tower B, 18 Hung Luen Road, Hunghom, Kowloon, Hong Kong                     
  • By email: hk_csd@sunlife.com
  • By fax: 2103 8938
     

Download form

     Call our Client Services Hotline 2103 8552

To ensure you are able to receive eAdvice timely, please inform us of any changes on your email address/mobile number as soon as possible. Sun Life Hong Kong Limited will not be responsible for any losses resulting from inability to receive eAdvice related to inactive email address/mobile number.

 

How To Sign Up for eAdvice

1. Log in to your My Sun Life HK Client Digital Platforms account 

 

2. Click "Edit Profile > eAdvice Option"

 

 

3. Turn on the toggle to receive electronic copies

 

 

4. You are all set! You will receive email and push notifications when new notices are ready.

 

 

Download My Sun Life HK app now

Simply log in to My Sun Life HK app to access the details of your coverages and assets, and submit different policy service requests anytime.

Learn how to register an account

Sign In To My Sun Life HK Web Version

If you are situated in Mainland China or overseas and cannot use the app version, you can still access your policy details via the web version of My Sun Life HK using your mobile phone, tablet or computer.

Receive Printed Letters

We understand that some of you prefer hard copies for various reasons. You can choose to receive printed letters if you wish.

 

Rest assured - receiving printed letters is FREE OF CHARGE. However, we encourage you to go paperless and protect the environment with us.

To change the eAdvice option:

    Log in to My Sun Life HK to update eAdvice Option on your own:

     1. Sign in to My Sun Life HK

     2. Click “Edit Profile” → “Edit” next to “eAdvice Option

     3. Click on the toggle next to eAdvice service and change it to “No

     4. Done! Moving forward, policy documents will be mailed to your                            correspondence address.

Submit the "Request for Policy Change” form to Client Service Center

Address: G/F, Cheung Kei Center Tower B, 18 Hung Luen Road, Hunghom, Kowloon, Hong Kong

Download Form

     Call our Client Services Hotline 2103 8552

For details, please view the latest Terms & Conditions and Frequently Asked Questions of eAdvice.