eAdvice service

View your policy notices anytime, anywhere digitally. Access your statements, receipts, premium payment alerts and more via My Sunlife Hong Kong Client Platform within clicks.

Register now to receive eAdvice notifications if you haven't!

Features & Benefits of eAdvice

Experience the advantages of going paperless via My Sun Life HK Client Digital Platforms.

Access Your Documents Anytime

View your policy documents to learn about your coverage details at your own convenience.

Support Environmental Protection

Go digital and paperless. Get rid of printed letters and protect trees for a greener lifestyle!

Keep Track Of The Notice Records

You can retrieve and download your documents and notices easily.  They will be retained for 60 months (36 months for lapsed policies) from the date of issuance.

You may find the complete list of available correspondences under eAdvice here. For any correspondences that are not included in the list, printed copies will be mailed to you.

Stay Informed With Notifications

Get email and push notifications when documents are uploaded, so you can  act accordingly as needed.

You must provide a valid email address & mobile number to get eAdvice notifications. We encourage you to update your contact information instantly if there are any changes.

  • Log in to My Sunlife Hong Kong Client Platform > Go to Profile and select Personal information to edit
  • Submit the “Change of Address & Contact Information” form

By mail or in person to Client Service Center
Address: Ground Floor, MU Tower B, No. 18 Hung Luen Road, Hunghom, Kowloon, Hong Kong               

By email: hk_csd@sunlife.com

By fax: 2103 8938

Download form

  • Call our Client Services Hotline 2103 8552

To ensure you are able to receive eAdvice timely, please inform us of any changes on your email address/mobile number as soon as possible. Sun Life Hong Kong Limited will not be responsible for any losses resulting from inability to receive eAdvice related to inactive email address/mobile number.

How to Enable eAdvice

1. Log in to your account and tap the Profile tab on the bottom navigation bar.

2. Under Account settings, go to Policy & account notifications

3. Tap Turn on eAdvice

4. You are all set! You’ll receive email and push notifications when new notices are ready.

Log in to My Sunlife Hong Kong now

One login. Stay connected to your insurance and MPF information in once place.

  • View your insurance policy and MPF account summary
  • Withdraw insurance policy values and submit policy claims
  • Get MPF Reference Portfolio from MPF Navigator
  • Enjoy exclusive privileges and subscribe to SunNews
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Having trouble downloading the app?

The My Sunlife Hong Kong app may not be available in all app store regions or mobile operating systems. You can still access your insurance and MPF information online via My Sunlife Hong Kong Web

Need assistance downloading the app? Please refer to our step-by-step installation guide.

Manage your policy easily

Register your account today with our simple, step-by-step guide. 

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Receive Printed Letters

We understand that some of you prefer hard copies for various reasons. You can choose to receive printed letters if you wish.

Rest assured - receiving printed letters is FREE OF CHARGE. However, we encourage you to go paperless and protect the environment with us.

  • Log in to My Sunlife Hong Kong to update your eAdvice options directly:

     1. Log in to My Sunlife Hong Kong Client Platform

     2. Go to Profile > Select Policy & account notifications

     3. Select Insurance eAdvice > Select Turn off eAdvice

     4. Done! Moving forward, policy documents will be mailed to your correspondence address.

  • Submit the "Request for Policy Change” form to Client Service Center

Address: Ground Floor, MU Tower B, No. 18 Hung Luen Road, Hunghom, Kowloon, Hong Kong

Download Form

  • Call our Client Services Hotline 2103 8552

 

For details, please view the latest Terms & Conditions and Frequently Asked Questions of eAdvice.