eAdvice service

View your policy notices anytime, anywhere digitally. Access your statements, receipts, premium payment alerts and more via My Sun Life HK Client Digital Platforms within clicks.

Register now to receive eAdvice notifications if you haven't!

Features & Benefits of eAdvice

Experience the advantages of going paperless via My Sun Life HK Client Digital Platforms.

Access Your Documents Anytime

View your policy documents to learn about your coverage details at your own convenience.

Support Environmental Protection

Go digital and paperless. Get rid of printed letters and protect trees for a greener lifestyle!

Keep Track Of The Notice Records

You can retrieve and download your documents and notices easily.  They will be retained for 60 months (36 months for lapsed policies) from the date of issuance.

You may find the complete list of available correspondences under eAdvice here. For any correspondences that are not included in the list, printed copies will be mailed to you.

Stay Informed With Notifications

Get email and push notifications when documents are uploaded, so you can  act accordingly as needed.

You must provide a valid email address & mobile number to get eAdvice notifications. We encourage you to update your contact information instantly if there are any changes.

  • Log in to My Sun Life HK Client Digital Platforms > Go to Profile and select Personal information to edit
  • Submit the “Change of Address & Contact Information” form

By mail or in person to Client Service Center
Address: Ground Floor, MU Tower B, No. 18 Hung Luen Road, Hunghom, Kowloon, Hong Kong               

By email: hk_csd@sunlife.com

By fax: 2103 8938

Download form

  • Call our Client Services Hotline 2103 8552

To ensure you are able to receive eAdvice timely, please inform us of any changes on your email address/mobile number as soon as possible. Sun Life Hong Kong Limited will not be responsible for any losses resulting from inability to receive eAdvice related to inactive email address/mobile number.

How to Enable eAdvice

1. Log in to your account and tap the Profile tab at the bottom

2. Under Account settings, go to Policy & account notifications

3. Tap Turn on eAdvice

4. You are all set! You’ll receive email and push notifications when new notices are ready.

Download My Sun Life HK app now

Open the My Sun Life HK app on your phone to change your eAdvice settings or check out your policy documents anytime.

Based in Mainland China or overseas? No problem if you can't use the app, you can still view all your policy details easily on our web version.

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Manage your policy easily

Register your account today with our simple, step-by-step guide.

Get Started

Receive Printed Letters

We understand that some of you prefer hard copies for various reasons. You can choose to receive printed letters if you wish.

Rest assured - receiving printed letters is FREE OF CHARGE. However, we encourage you to go paperless and protect the environment with us.

  • Log in to My Sun Life HK to update eAdvice Option on your own:

     1. Sign in to My Sun Life HK

     2. Go to Profile > Select Policy & account notifications

     3. Select Insurance eAdvice > Select Turn off eAdvice

     4. Done! Moving forward, policy documents will be mailed to your correspondence address.

  • Submit the "Request for Policy Change” form to Client Service Center

Address: Ground Floor, MU Tower B, No. 18 Hung Luen Road, Hunghom, Kowloon, Hong Kong

Download Form

  • Call our Client Services Hotline 2103 8552

 

For details, please view the latest Terms & Conditions and Frequently Asked Questions of eAdvice.