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eAdvice service

View your notices anytime, anywhere digitally while reducing paper use. Register for eAdvice service now to receive notifications right away!

You can access and view your statements, receipts, premium payment alerts and other notices via My Sun Life HK app and portal within clicks.

There won’t be any impact on your current selection if you choose not to register. You will continue to receive printed correspondences. However, we encourage you to go paperless and protect the environment with us. Act now!

 

Features & Benefits of eAdvice

Experience the advantages of going paperless via My Sun Life HK app and portal.

Access Your Documents Anytime

View your policy documents to learn about your coverage details at your own convenience.

Receive Notices Instantly

Read important notices as soon as they are available, so you can act accordingly as needed and continue to enjoy your coverages.

Keep Track Of The Notice Records

You can retrieve and download your documents and notices easily.  They will be retained for 60 months (36 months for lapsed policies) from the date of issuance.

 

You may find the complete list of available correspondences under eAdvice here. For any correspondences that are not included in the list, printed copies will be mailed to you.

 

How To Register

1. Log in to your My Sun Life HK app or portal account 

 

2. Click "Edit Profile > eAdvice Option"

 

 

3. Turn on the toggle to receive electronic copies

 

 

4. You are all set! You will receive email^ and push notifications when new notices are ready.

 

 

 

Download My Sun Life HK app now

Simply log in to My Sun Life HK app to access the details of your coverages and assets, and submit different policy service requests anytime.



Register Your Account on My Sun Life HK Portal

You can also create an account via My Sun Life HK Portal using your mobile phone, tablet or computer.

 

^Notes:

1. You must provide a valid email address in order to register.
2. To ensure you are able to receive eAdvice timely, please inform us of any changes on your email address/mobile number as soon as possible. You can provide the new information via My Sun Life HK app or portal by clicking "Edit Profile". Sun Life Hong Kong Limited will not be responsible for any losses resulting from inability to receive eAdvice related to inactive email address/mobile number.

Click here for the latest Terms & Conditions of eAdvice.