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Overseas Medical Referral and Arrangement Service

Overseas Medical Referral and Arrangement Service¹

ABOUT THE SERVICE
ELIGIBLE PLANS
HOW DOES IT WORK?

If you reside in Hong Kong, Macau or Mainland China, and unfortunately suffer from an Eligible Medical Condition that requires medical treatment overseas, we will provide you with comprehensive one-stop overseas medical services support 

Our one-stop services include:

  • Referral and Pre-Selection of best cost/quality hospitals and choice of the most appropriate medical facility
  • Review of medical case with medical experts from international medical network
  • Visa facilitation
  • Travel arrangement (reservation of air ticket for the treatment overseas), ground transportation, arrangement of hotel accommodation for family members
  • Organization of treatment and coordinate with the treatment teams for close medical monitoring as needed
  • Regular update on medical condition to insured and family members
  • Hospital admission and discharge arrangement
  • Medical repatriation from the place of treatment overseas to home country

Designated client should be insured under any of the following plans:

Critical Illnesses Plans

  • SunHealth LovePromise
  • SunWell Supreme Care
  • SunWell Supreme Care - Baby Care
  • SunWell Advanced Care
  • SunWell Advanced Care - Baby Care
  • SunWell Essential Care

Step 1: Contact us

  • Call HMG 24-hour hotline at (852) 3002 0816 or China toll free hotline 400 616 0151 and provide the required information
  • HMG will inform you on the turnaround and arrange the appointment

Step 2: Confirm service

  • Confirm with HMG whether to proceed with the service.

Step 3: Make appointment

  • Upon your confirmation, HMG will confirm the appointment with the service provider. A confirmation notification, including name of service provider, address, date and time will be sent to you via e-message. 

Tips: If any fees and charges are not covered under your policy or by the third-party company shall be borne by you.

  1. The Value-added Services are provided by HealthMutual Group Limited ("HMG"). The Value-added Services do not form part of the contractual benefits of the insurance policy issued by Sun Life Hong Kong Limited ("Sun Life HK"). Sun Life HK is not the service provider of any of the Value-added Services and we do not guarantee the end results of your use of the Value-added Services. We make no representation, warranty or undertaking as to the quality and availability of the Value-added Services and shall not be responsible for any act, negligence or failure to act on the part of HMG. Sun Life HK will not be liable for any loss or damage, costs or other expenses whatsoever and howsoever, directly or indirectly, caused by, arising from or in connection with the Value-added Services provided by HMG (no matter what and how such loss or damage is caused). 

These services are subject to terms and conditions. For details, please refer to the services leaflet.

Download services leaflet

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