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If you are unfortunate to diagnose with a cancer related illness or suffers from a stroke, you can connect with the HMG network psychologist and sign up for two free psychological support sessions for you and your immediate family members2 as the mental health support.
After the first 2 sessions for free, if you wish to continue psychological counselling services and treatment with the network doctor, the cost of additional treatment cost will be borne by you.
Designated client should be insured under any of the following plans:
Voluntary Health Insurance Scheme
Medical Plans
Critical Illnesses Plans
Step 1: Contact us
Call HMG 24-hour hotline at (852) 3002 0816 or China toll free hotline 400 616 0151 and provide the required information, including your personal information for Identification, policy number, mobile number and preferred network hospital or specialist (if any). HMG will advise you on the turnaround or notification times required for the arrangement(s) of the appropriate service provider(s), location(s), and estimated expenses upon request.
Step 2: Confirm service
Confirm with HMG whether to proceed with the service.
Step 3: Make appointment
Upon your confirmation, HMG will confirm the appointment with the service provider and notifying you including the name of service provider, address, date and time and related fee (if applicable) via e-message.
Tips: If any fees and charges are not covered under your policy or by the third-party company shall be borne by you.
1. This Value-added Service is provided by a third-party company, HealthMutual Group Limited ("HMG") and is not guaranteed to be renewable. Sun Life Hong Kong Limited ("Sun Life HK") is not responsible for any act, negligence or failure to act on the part of the designated third-party company or service provider. Sun Life HK will not be liable for any loss or damage, costs or other expenses whatsoever and howsoever, directly or indirectly, caused by, arising from or in connection with the services.
2. Immediate family member shall mean the legally married spouse or a child or parent of the insured or the policyholder (as the case may be).
These services are subject to terms and conditions. For details, please refer to the services leaflet.
*Terms and conditions apply. Click here to learn more.
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