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Want to know the Bright Superb Health Claims Procedure? Click Here
COMPLETE THE CLAIM FORM AND COLLECT SUPPORTING DOCUMENTS
Fill out the following form
Hospitalization Benefit Claim Form- Part 1: to be completed and signed by the Policy Owner and Insured (if submitting your claim via My Sun Life HK Client Digital Platforms, you don’t need to complete this part on a printed form)
- Part 2: to be completed by the registered medical practitioner at the Claimant’s expense
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Gather supporting documents
- ID card copy of the Policy Owner
- Original receipts and hospital statement (with name of patient, diagnosis and treatment details)
- Copies of supporting documents such as discharge summary, referral letter, pathological and laboratory reports, etc.
SUBMIT THE DOCUMENTS
Please submit the required documents within 90 days from date of discharge/surgery/consultation.
Via My Sun Life HK mobile
- Submit claims anytime and anywhere
- No paper forms, faster processing time
Learn more about My Sun Life HK
HOW TO SUBMIT CLAIMS ON MY SUN
LIFE HK?
Or
In person/By mail
- G/F, Cheung Kei Center Tower B,
18 Hung Luen Road, Hunghom, Kowloon, Hong Kong
CLAIMS ASSESSMENT
We may request additional information during the claims process.
If you have submitted your claim via My Sun Life HK, you would receive a pending notification with instructions on the information required.
You may check your claim status in My Sun Life HK.
How to track my claim on My Sun Life HKFor other submission methods, please contact your advisor or our Client Service Centre for your claim status.
Client Service Centre: (852) 2103 8928 (Monday to Friday from 9 a.m. to 6 p.m., Saturday from 9 a.m. to 1 p.m.)
SunHealth Medical Premier/ SunHealth Medical Essential: (852) 3183 2223
PAYOUT
After the claim is processed, payment will be made via the method you have selected during the claim submission:
- Pay to premium autopay bank account
- Via Faster Payment System (FPS)
- By cheque (mail to me)
- By cheque (via advisor)
- Via China UnionPay*
*Only applicable to CHINA UnionPay (UPI) Debit Card issued by selected banks in Mainland China. For details, please refer to section 3d of the Hospitalization Benefit Claim Form.
Track your Claim Status
Claim status tracking is currently exclusive for Accident as well as Hospitalization & Surgical claims
submitted via My Sun Life HK or paper forms.
For other types of claims, please contact your advisor or our Client Service Centre at (852) 2103 8928 for your claim status.
BY DEFAULT
You will receive a push notification once your claim status changed. Click on the notification and it will direct you to the claim details
STEP 1
If you did not receive or missed the notification, open the app and click on ‘Claims’ section
STEP 2
Select the claim that you would like to check its status
STEP 3
The claim status is shown at the top right corner of the claim details
My Sun Life HK Client Digital Platforms
Manage your policy at your fingertips 24/7
-
Make a Claim
Submit Accident or Hospitalization & Surgical claims in one go and stay tuned with the status.
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Update Your Personal Information
No forms or signatures required. Keep your correspondence address, contact number and email address up-to-date.
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Access Your Documents Anytime
Sign up for eAdvice service to view all your policy documents and coverage details whenever you need to.
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