Want to know the Bright Superb Health Claims Procedure? Click Here


complete claims form and collect documents

COMPLETE THE CLAIM FORM AND COLLECT SUPPORTING DOCUMENTS

Fill out the following form

Hospitalization Benefit Claim Form

  • Part 1: to be completed and signed by the Policy Owner and Insured (if submitting your claim via My Sun Life HK Client Digital Platforms, you don’t need to complete this part on a printed form)
  • Part 2: to be completed by the registered medical practitioner at the Claimant’s expense

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Gather supporting documents

  • ID card copy of the Policy Owner
  • Original receipts and hospital statement (with name of patient, diagnosis and treatment details)
  • Copies of supporting documents such as discharge summary, referral letter, pathological and laboratory reports, etc.

submit documents

SUBMIT THE DOCUMENTS

Please submit the required documents within 90 days from date of discharge/surgery/consultation.

Via My Sun Life HK mobile

HOW TO SUBMIT CLAIMS ON MY SUN
LIFE HK?


Or

In person/By mail
  • G/F, Cheung Kei Center Tower B,
    18 Hung Luen Road, Hunghom, Kowloon, Hong Kong

waiting for claims approval

CLAIMS ASSESSMENT

We may request additional information during the claims process.

If you have submitted your claim via My Sun Life HK, you would receive a pending notification with instructions on the information required.

You may check your claim status in My Sun Life HK.

How to track my claim on My Sun Life HK

For other submission methods, please contact your advisor or our Client Service Centre for your claim status.

Client Service Centre: (852) 2103 8928 (Monday to Friday from 9 a.m. to 6 p.m., Saturday from 9 a.m. to 1 p.m.)
SunHealth Medical Premier/ SunHealth Medical Essential: (852) 3183 2223


waiting for claims payout

PAYOUT

After the claim is processed, payment will be made via the method you have selected during the claim submission:

  • Pay to premium autopay bank account
  • Via Faster Payment System (FPS)
  • By cheque (mail to me)
  • By cheque (via advisor)
  • Via China UnionPay*
  •  

    *Only applicable to CHINA UnionPay (UPI) Debit Card issued by selected banks in Mainland China. For details, please refer to section 3d of the Hospitalization Benefit Claim Form. 

My Sun Life HK Client Digital Platforms

Manage your policy at your fingertips 24/7

  • Make a Claim

    Submit Accident or Hospitalization & Surgical claims in one go and stay tuned with the status.

  • Update Your Personal Information

    No forms or signatures required. Keep your correspondence address, contact number and email address up-to-date.

  • Access Your Documents Anytime

    Sign up for eAdvice service to view all your policy documents and coverage details whenever you need to.

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