Claim Processing Time
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Claim Success Rate
If the total claim amount exceeds HKD50,000, please submit an eClaim first and provide the original documents in person or by mail to:
Client Service Centre
G/F, MU Tower B, 18 Hung Luen Road, Hunghom, Kowloon, Hong Kong
We will begin processing your eClaim immediately, but a final decision will be made after receiving the original documents.
Download My Sun Life HK App, sign in to your account and follow the steps below. You should submit the claim and required documents within 90 days from date of discharge/surgery/consultation.
Tap “Make a Claim” on the homepage
Select the Insured under "Hospitalization and Surgical Claim"
Enter claim details and upload documents
Review details and submit the claim
After receiving the claim submission, we will process your claim in as fast as 4 working days.
If we need additional information from you during the claim process, we will send you a "pending" push notification with instructions.
You will receive a push notification from My Sun Life HK App for any claim status change.
Missed the notifications? you can always go to the app and follow these steps to keep track of the status:
Tap "More" on the homepage
Select "Claim History"
Select the claim that you would like to check its status
The claim status is shown at the top right corner
After the claim is processed, you will receive the payment via the method you have selected::
Sign in to access the details of your coverages and assets, and submit different policy service requests anytime.
If you are situated in Mainland China or overseas and cannot use the app version, you can still access your policy details via the web version of My Sun Life HK.
For other submission methods, please contact:
(852) 2103 8928
Monday to Friday: 9am to 6pm,
Saturday: 9am to 1pm
