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Medical Concierge Services

Medical Concierge Services¹

ABOUT THE SERVICE
ELIGIBLE PLANS
HOW DOES IT WORK?

Our Medical Concierge Services1 can help you choose the most suitable doctor and treatment plan within a dedicated network of high-quality specialists to support you for comfortable recovery in an extensive network. Services include:

  • Appointment for specialist consultation, doctor referral, day case surgery and accessing hospitalization in Hong Kong
  • Booking for hospitalization and treatment at our network hospitals / clinics

Designated client should be insured under any of the following plans:

Voluntary Health Insurance Scheme

  • WeHealth Preferred
  • WeHealth Prestige
  • WeHealth
  • WeHealth Plus

Medical Plans

  • SunHealth Medical Essential
  • SunHealth Medical Premier
  • BRIGHT Superb Health
  • SunHealth Medical Care
  • SunHealth Medical Fit

Medical & Critical Illnesses Plans

  • Living Master Benefit
  • Living Master Extra Benefit
  • SunHealth Critical Illness Care
  • SunHealth Critical Illness Care II
  • SunHealth LovePromise
  • SunHealth OmniCare
  • SunHealth UltraCare
  • SunHealth MaxiCare

Step 1: Contact us

  • Call HMG 24-hour hotline at (852) 3002 0816 or China toll free hotline 400 616 0151 and provide the required information:

            o   Your personal information for identification

            o   Your policy number and mobile number

            o   Your preferred network hospital or specialist (if any)

  • HMG will inform you the turnaround time of booking and arrange the appointment

Step 2: Confirm service

Confirm with HMG whether to proceed with the service.

Step 3: Make appointment

Upon your confirmation, HMG will confirm the appointment with the service provider.  A confirmation notification, including name of service provider, address, date and time will be sent to you via e-message.

 

Tips: If any fees and charges are not covered under your policy or by the third-party company shall be borne by you.

  1. The Value-added Services are provided by HealthMutual Group Limited ("HMG"). The Value-added Services do not form part of the contractual benefits of the insurance policy issued by Sun Life Hong Kong Limited ("Sun Life HK"). Sun Life HK is not the service provider of any of the Value-added Services and we do not guarantee the end results of your use of the Value-added Services. We make no representation, warranty or undertaking as to the quality and availability of the Value-added Services and shall not be responsible for any act, negligence or failure to act on the part of HMG. Sun Life HK will not be liable for any loss or damage, costs or other expenses whatsoever and howsoever, directly or indirectly, caused by, arising from or in connection with the Value-added Services provided by HMG (no matter what and how such loss or damage is caused). 

These services are subject to terms and conditions. For details, please refer to the services leaflet.

Download services leaflet

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