At Sun Life, we are totally client focused and committed to providing a personalized service to all our Clients. Meanwhile, we always connect with you – read the latest edition of our eNewsletter and learn more about our well-thought-out services.
At Sun Life, our “Client for Life” strategy guide how we act and behave. They highlight how we deliver on our promise and value proposition, and strive to show our clients we care and value them by consistently exceeding our client expectations at every touchpoint throughout their client journey. The best way to do this is by listening to what our clients tell us how we are doing.
We measure the quality and level of satisfaction of the services provided by our advisors and service team with a quick client service feedback survey. We send online survey randomly to clients via SMS after interaction with our advisors and the service team. We analyze the feedback to identify areas that need improvement, and collect interesting ideas from our clients and share these insights across the company.
My Sun Life HK app becomes an encompassing digital hub for our clients to view their policy and coverage information, perform self-services as well as to receive timely communication from us. We built an in-app feedback form that prompt our clients to provide feedback when they are leaving the app. Our client service representatives will proactively contact our clients if any clarification or follow up is required.
By actively listening to the voice of our clients, we understand the needs of our clients and enhance our services and solutions we offer to clients and become more proactive and predictive in anticipating their needs to provide a seamless experience.
Carefree retirement is a universal dream. As lifespans increase, retirements are also getting longer. Is there a way to ensure that we can retire when we want, the way we want?
Sun Life has always been committed to understanding the needs of our clients and offering customized products that suit their different life stages. Everyone has a retirement dream; some want to retire early, others later, while some wish for simplicity and others desire luxury. Only a flexible insurance product can satisfy everyone’s unique need and help them plan their ideal retirement. That is why we launched the Foresight Deferred Annuity Plan, which offers options for the premium payment term, Annuity Start Age and Annuity Period. With as many as 56 possible combinations, you can mix and match to create the perfect plan for you! The Foresight Deferred Annuity Plan provides a steady stream of monthly income to help make your retirement dreams come true.
Learn more about the Foresight Deferred Annuity Plan now!
Hardcopy policy contract was a mainstay in the past insurance experience. It is time-consuming waiting for postal delivery. Moreover, if you forget where you placed the policy contract, you have to go through the hassles searching the whole house when you need it.
We understand your needs, and now, we have enabled My Sun Life HK app to allow you to get instant access to your multiple policies anywhere anytime, in a safe and convenient way. It takes only seconds to retrieve the policy eContract and view the policy details, including family coverage. It is also environmental friendly and no more worries on misplacing the policy contract!
Long waiting for cheque delivery? Hassles to bank in the cheque?...We listen, and we are here to offload the administrative burden from our clients and let them focus on things that matter.
You can now request to transfer the local money via Faster Payment System hosted by the Hong Kong Monetary Authority (“FPS”) directly into your defaulted bank account*. We are now extending this FPS service to some of our regular Policy Value payouts, which including Dividends, Coupons and Maturity Benefit, etc.
Just opt for the Policy Value payout services via FPS – faster and easier. It’s that simple!
*The FPS account and bank account for local money transfer must be registered under the Policy Owner of exact name match.
We would love to share about client’s real experience and how someone in our team made something easier, quicker or special for them. We will continue to build on what we do well!
In early March this year, a 60-year-old client called us to inquire about our surrender procedure. Our client service officer, Miss Sze asked our client about the reason for policy surrender in hope of learning what we can do better and later realized that our client had retired and urgently needed money. She thought that policy surrender was the only solution. After understanding our client’s need, Miss Sze noticed that her policy would be paid-up at the end of March 2019 and would continue to enjoy life coverage with dividends and coupons until 100 years old. If client applied surrender at that time, client will not only lose the protection, but also lose the dividends and coupons distributed in the future.
Miss Sze explained the policy features to our client and she realized that a coupon of HK$250,000 was going to distribute on her policy in a few days. The amount was sufficient to meet the financial needs of the client, thus she decided to withdraw dividends and coupons.
Client said that she highly appreciated Miss Sze’s service and taking the time to understand her needs, and provided her with the most appropriate solutions to overcome the difficulties and deeply feel our support and care for each client and their family!
What if you get ill? What kinds of chaos will you face? You may firstly need to visit a doctor and then find a hospital for treatment and meanwhile may get unemployed. Even after discharged, you may need to pay an unaffordable bill! We know it may not be a comfortable experience for most of us and especially for a person in sickness. Our hospital cashless service provides a rapid arrangement before you admit to a hospital. This can definitely help you to make you feel safe and take care about your financial needs.
Miss Lee (nickname) noticed an abnormal breast mass in June 2019. She then went to examine her condition by fine needle aspiration and clinical results showed it was a malignant tumor. Fortunately, Miss Lee has bought our high-end medical insurance plan and arranged a hospital cashless service before admission. We noted the policy only inforce for just two years and this may need client to provide further document before approval. But we care about Miss Lee’s worries and preference to admit to a hospital as soon as possible. Our Claims Manager followed up the case overnight and Miss Lee’s case finally approved before her admission in a short period of time. Under our hospital cashless arrangement, Miss Lee would stay in one of the best private hospitals in Hong Kong without worry to pay the bill that could cost up to several hundred thousand dollars or submit Claims files afterwards.
It is well-known that VHIS covers a wide issue age range and allows for tax deduction. However, from the claims perspective, how would claims specialists see this new plan and what are the exclusive advantages?
Our experienced claims specialists are always trying their best to aid our clients whenever our clients have unexpected needs. “It has been discouraging to be unable to help individuals when they are undergoing non-surgical cancer treatments (chemotherapy and targeted therapy) or psychiatric inpatient treatments that might not get covered due to the restrictions under traditional medical plans across the market,” said our specialist. However, these treatments are now generally under coverage when it comes to VHIS. We are glad to roll out our new VHIS Flexi Plan, WeHealth Plus, offering a no claim discount to healthy clients and cardiac rehabilitation treatment benefits to those in need. We have been receiving enquiries and many were from younger people who want to buy insurance for their parents - learn more about the WeHealth Plus now.
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We know waiting is never easy especially during tough times. Want to know immediately if your plan covers the surgery that your doctor just suggested? Wish to keep posted while waiting for the result after submitting a claim? Only got time to review the coverage of your family members at midnight? All of these are just an app away – view your policy eContract and family coverage in My Sun Life HK app, upload your documents and submit your claim at one go, and keep track of the status.
Besides, you may also visit our Claims Page and find out the documents required for claim submission and download forms.
With us, the very first insurance company in Hong Kong adopting the Faster Payment System (FPS) in our claims services, not only can you pay your friend instantly after a meal, you may now also receive your claims payment within 24 hours at the earliest* if you submitted your application through eClaims. One of our clients even got his in 2 minutes after filing a claim! Digitalizing the claims process is an important move to the betterment of the environment and more importantly, it enables us to focus on understanding and fulfilling your needs.
*Only for Individual accident benefits. Documents and information provided shall be complete and valid, and submitted via My Sun Life HK mobile app; clients should have selected to receive claim payments via Hong Kong Monetary Authority’s Faster Payment System (“FPS”). Subject to terms and conditions of FPS and My Sun Life HK mobile app.
Putting clients at the centre of what we do, our claims specialists work hard on handling every single claims case efficiently and understand that human touch is extremely important when it comes to special circumstances. We look to offload the administrative burden in the claims process from our clients and their family and let them focus on things that matter.
There was once an aged client, insured for years with us who passed away due to an accident. Taking a wide range of factors and the urgency of the situation into account, we decided to exercise discretion for financial support and settled the payment much earlier than it should have been. Another client of ours had to submit a large number of documents to support her claim due to her special situation while both the insured and the beneficiary of the policy had passed away. We know that it was an extremely difficult time for her, and it was hard to obtain all the required documents on her own – so our specialists acted immediately to allay her concerns about the uncommon circumstance and kept track of the status with her financial advisor while collecting necessary reports from the hospitals directly. Being able to help our clients and settle the case could not have been more rewarding.
We buy insurance to minimize our loss when it comes to unfortunate happenings. The Sun Life Hong Kong claims specialists know that our mission is much more important than adjudicating claims. That is why we have always been stretching our vision to be client-centric. We are so much honored to receive the Excellence Award (Claims Management) in the Financial Institution Awards 2019 organized by Bloomberg Businessweek/Chinese Edition. This encouraging moment marks a significant milestone in our multi-year digital transformation journey, and we will move forward to further simplify and optimize our client journey with My Sun Life HK app, enabling you to manage your coverages and submit claims as you need.
It’s here – the brand-new My Sun Life HK Portal which will replace the Individual Life e-Services. While keeping the existing functions, many new features and policy details will be added. By using this portal, you will get a comprehensive view of your policies updates timely.
New Interface: The new design is based on that of My Sun Life HK app, which provides you with a simple and user-friendly interface. You are able to view details of your policies effortlessly, with all coverages, policy values and savings collected on one portal.
Supports Different Devices With No Location Limits: No matter where you are, you can always view your policies on-the-go on your mobile phones, tablets or laptops.
eContract Service: Your policy details and documents, including policy contracts, anniversary statements and billing notices, are available under “My Policies” section. This service also enables you to acknowledge your contracts via your devices, as well as send policy documents to your email for future reference. It is simple, easy and environmentally-friendly!
Policy Service Requests: Simply apply on the Portal for policy services, such as updating your personal information. It only takes a few minutes to submit your fund switch or edit future premium allocation requests, which is much faster than traditional paper submission.
A lot more features will be added. Ready to explore more? Access My Sun Life HK Portal now to experience the convenience brought by technology, and start your go-green journey!
A lot of you had the experience of working from home due to pandemic. Exercising home office has led to changes of our habits - more cooking ormore takeaways during the past months. Back in September, we commissioned to ESDlife and carried out the “Changing Eating Habits of Hongkongers during COVID-19” survey, in which 916 local respondents aged between 20 and 55 were interviewed through online questionnaire. The survey revealed that the eating and exercising habits had drastically changed for most of the Hongkongers during COVID-19.
Hongkongers Consumed More Snacks and Gained Weight During Pandemic
Part of the results of the “Changing Eating Habits of Hongkongers during COVID-19” survey are listed below (please refer to the appendix for details):
- Weight gain: 55% of the respondents gained weight during pandemic.
- Ordered takeaway more frequently: 72% of the respondents ordered takeaway during pandemic, and 33% of them have ordered more frequently than ever.
- Consumed more snacks: 43% of respondents consumed more snacks in this period, and the top 3 favorite snacks were potato chips, biscuits and ice cream. On average, they ate snacks 3 times a week.
- Multiple meals: 95% said they had 4 to 5 meals a day. 54% of the male respondents explained that working at home means there is no fixed dining time; 52% of the female respondents implied that food is their dose for relieving depression, and female has a higher dependency than male in terms of food as a relief.
- Reduced exercise: 41% of respondents had no exercise habits at all; only 8% of respondents exercised for 150 minutes or more a week.
Hongkongers Are Generally Not Knowledgeble of Diabetes
Registered dietitian Vivien Lau suggested that unbalanced diet in addition to lack of exercise lead to weight gain, as well as increased risk of getting diabetes. The survey revealed that many Hongkongers still show misunderstandings about diabetes, thinking it relates solely to sugar consumption. Respondents mistakenly believe frequent consumption of sugar-rich drinks and foods will cause diabetes, and diabetic patients should avoid eating rice and get rid of all foods containing sugar and starch.
Lau also highlighted that instead of sugar intake solely, overweight or obesity and lack of exercise play major roles causing Type 2 diabetes. Since there is excessive body fat on people who are overweight or have obesity, insulin resistance may happen on body cells, resulting a higher blood sugar level. Every 9 out of 10 Type 2 diabetes patients are also suffering from overweight or obesity, with the condition namely “Diabesity”.
To maintain a healthy blood sugar level, Lau recommended Type 2 diabetes patients to eat carbohydrates with low glycemic index level for stabilizing blood sugar condition, coupled with cardio and resistance exercise to consume more calories and enhance body sensitivity to insulin.
Heathy Eating Tips For Takeaways
To maintain a healthy diet in general, Lau suggested following tips:
- Choose fresh ingredients such as shredded and sliced meat instead of processed meat which contains more saturated fat. Excess consumption of saturated fat for a long period of time may affect body weight and cardiovascular health.
- Avoid drinking noodle soup and ensure to drink enough water for excreting excess sodium from the body. Excess consumption of sodium for a long period of time may affect blood pressure, and the body is more prone to edema.
- Avoid eating skin, brisket and bone of meat less as they contain more fat. Rich in protein and with less saturated fat, fish and seafood are better meat options.
| Changes of eating habits | Percentage* | |
| 1 | More snacks | 43% |
| 2 | More cooking besides preparing regular meals | 35% |
| 3 | More afternoon tea or late-night supper | 23% |
| 4 | Multiple meals a day | 18% |
*Can choose multiple answers
Table 2: Hongkongers’ top 5 snacks during pandemic
| Rank | Snack(s) | Percentage* | Average per week | Calories / kcal |
| 1 | Potato chips / prawn crackers | 56% | 3.2 times | 530 |
| 2 | Biscuits / cookies | 46% | 3.7 times | 410 |
| 3 | Ice cream | 39% | 2.7 times | 210 |
| 4 | Chocolate | 32% | 3.3 times | 540 |
| 5 | Cakes | 31% | 2.5 times | 360 |
*Can choose multiple answers
Healthy snack options recommended by registered dietitian Vivien Lau: original flavored nuts, sugar-free dried fruits or freeze-dried fruit slices, high fiber cereal bars, lower-calorie baked potato chips, salted popcorn.
Table 3: Exercise habits of Hongkongers during COVID-19
| Age | No exercise habits | 150 mins or above / week |
| Under 25 | 67% | 8% |
| 25 – 29 | 48% | 8% |
| 30 – 34 | 46% | 5% |
| 35 – 39 | 43% | 5% |
| 40 – 44 | 42% | 6% |
| 45 – 49 | 35% | 12% |
| 50 or above | 26% | 15% |
Table 4: Takeaway recommendations and healthy eating tips from registered dietitian Vivien Lau
Takeaway |
Healthy eating tips |
Breakfast
|
Processed meat such as ham, sausage and luncheon meat contain more saturated fat. Excess consumption of saturated fat for a long period of time may affect body weight and cardiovascular health. Fresh ingredients such as shredded and sliced meat are highly recommended meat options. To reduce oil absorption, replace scrambled eggs with poached eggs or fried eggs and choose toasts without butter. |
Lunch
|
Noodle soup served in restaurant usually contain more sodium. Drinking the soup base is thus less recommended. Also ensure to drink enough water for excreting excess sodium from the body. Excess consumption of sodium for a long period of time may affect blood pressure, and the body is more prone to edema. |
Dinner
|
We should eat skin, brisket and bone of meat less because they contain more fat. Rich in protein and with less saturated fat, fish and seafood are better meat options. |
Source: Sun Life Hong Kong’s “Changing Eating Habits of Hongkongers during COVID-19” survey.
All information contained in this article shall only be used as general reference and general health knowledge for sharing purposes. The statistical data of this article is obtained from a survey conducted by a Survey agent commissioned by Sun Life Hong Kong. All information contained in this article is not intended to provide any forms of guarantee or medical advice, and does not constitute a solicitation of an offer or offer, and shall not be regarded as the basis for any contract, to sell or to purchase any insurance products. The view contained in this article may be changed at any time without prior notice. Information is provided base on sources believed to be reliable, Sun Life Hong Kong Limited (a company incorporated in Bermuda with limited liability), its associated companies and their directors and employees (collectively “Sun Life Hong Kong”) gives no express or implied warranty, guarantee or represent its accuracy, effectiveness, completeness of the same. Sun Life Hong Kong accepts no liability whatsoever for any loss or damage arising from use of any information or opinion herein. This article is owned by Sun Life Hong Kong. Modification or change is not allowed without the Sun Life Hong Kong’s prior consent. This article is intended to be distributed in Hong Kong only and shall not be construed as an offer to sell or a solicitation to buy or provision of any products of Sun Life Hong Kong outside Hong Kong.
Do you know what the global trends and hot topics are among international investors? Watch the “Macro Observation” videos, hosted by our Chief Investment Strategist, Mr. John Lui, for more insights and news on investment trends. You can also access other economic-related information on the same webpage to get yourself prepared for the upcoming year.
Click here to view the October and November editions (in Cantonese, with Chinese and English subtitles). You are also recommended to read the quarterly-updated “market navigator” and investment-related articles which are updated monthly.
Learn more about the world economy with us now!
Note: All videos and article content are issued by Sun Life Asset Management (HK) Limited. They are only for general information sharing and do not constitute any investment opinions. This is neither an invitation of investment nor agreement to make any product purchases.
As our average life expectancy increases, so does our retirement durations. For retirees who seek a place to spend their next chapter is a hot topic. How does it feel like spending your golden age aboard? Would moving to Europe, North America, Australia, Mainland China or staying in Hong Kong suit your lifestyle?
Click here to view the article to get a sense of your retirement life and have a comprehensive retirement plan in advance!
As an employee, have you ever had this thought in your mind: Why would I bother or have time to think about my retirement when I need to work overtime every single day, and I am still young.
It is never too early to plan your retirement. You should start doing so even if you still have a long way to go.
Try our Retirement Calculator now! Spend a few minutes to figure out how much you need to save, and how far you are from your retirement goal. Start planning ahead to achieve your dream retirement easier!
Due to another outbreak of COVID-19 recently, from now until 30 September 2020, we can help you to arrange a screening test appointment at designated clinics in order to ease your health concerns.
This appointment service is applicable to all individual life clients. You can take a Deep Throat Saliva Test provided by JP Partners Medical or Virtus Medical . For appointment details or any assistance required, please contact your advisor.
Stay safe and we wish you all good health!
Note: The testing service is provided by third-party service providers. We will review the service from time to time and may change third-party service providers without prior notice.
In the time of pandemic, more primary schools will be conducting online interviews instead of traditional face-to-face interviews. It is something new to children, meanwhile beneficial in the way that parents’ presence can give them sense of security.
How should parents prepare their children for admission interviews? How to manage their emotions and keep them focused during the interview? The experts believe that Effective EQ (Emotion Quotient) Management is the key to ensuring a successful online interview. Click here to view the smart tips from the experts on how to master online school interview!
A few months to go for 2020 - It has been an extremely tough year for the whole world. In the midst of the pandemic, crude oil war and other events that had shaken the global economy, it is important to know what is happening all over the world and be prepared for the unpredictable future.
Don’t forget to watch the monthly “Macro Observation” videos, brought to you by Mr. John Lui, our Chief Investment Strategist. In just 4 minutes, you will get to know more about the investment world as John talks about global economy trends, and shares useful investment tips and knowledge.
You can revisit the July and August editions here (in Cantonese, with Chinese and English subtitles). You can also find informative materials such as “market navigator” and investment-related news on the same page.
Click here now to explore the investment world with us.
Note: All videos and article content are issued by Sun Life Asset Management (HK) Limited. They are only for general information sharing and do not constitute any investment opinions. This is neither an invitation of investment nor agreement to make any product purchases.
Present? Future? You can have it both ways.
Sun Life has your retirement life covered. We provide various retirement plan options which combine MPF, health protection and wealth accumulation. Our new participating insurance plan Victory helps you achieve potentially high long-term asset growth at affordable premiums, and let you pass your wealth to the next generations.
From now until 30 September, you can enjoy up to 16% premium rebate on Annualized First Year Premium (AFYP) upon successful application of Victory, which meets the following requirement on AFYP, premium payment term and premium payment mode:
For more details including product features, risk disclosure and investment philosophy, please refer to the product brochure, promotion leaflet and sample policy document, or contact your advisor.
Play our Facebook Messenger game for retirement tips and rewards
Want to win a prize and get retirement tips? Participate in Sun Life’s interactive game on Facebook Messenger now, featuring actor Kenneth Ma, to receive useful advice for a bright retirement life. You can also test your luck and even bring home a prize (total worth almost HKD40,000)! Click here to learn more.
Most common reason to purchase insurance: to provide the biggest support to yourself and your family at the most difficult times. What about growing your wealth at the same time? Enjoy our triple offers specially prepared for you and start to accumulate your reserve for the future now!
Offer 1: Venus (New Product) – 2.5% Premium Discount
Venus is our latest participating insurance plan that can assist you to accumulate wealth stably with flexibility and security for legacy planning. By just one single premium payment at the beginning of the plan, you can achieve long-term wealth growth without incurring transaction costs. Your wealth may even multiply before passing to the next generation!
From now until September 30 2020, enjoy a 2.5% premium discount on single premium paid if you successfully apply for Venus and the policy is issued on or before 31 December 2020.
For details, please refer to our product brochure and promotion leaflet .
Offer 2: SunWish – Bonus Reward Offer
(Unless otherwise defined herein, capitalized terms use in this leaflet shall have the same meaning as those defined in the offering document of SunWish.)
Important Notes
Features of SunWish:
(For more details of the product features including fees and charges, please refer to the offering documents of SunWish.)
Bonus Reward
From 1 July 2020 to 30 September 2020 (the ‘Promotion Period’), both dates inclusive, customers who successfully apply for this Plan with single contribution of USD25,000 or above, and the policy is issued on or before 30 October 2020, may enjoy the following Bonus Reward in addition to the existing Top-up Bonus*, in the form of additional notional unit(s) of investment-linked fund(s) (the “Additional Notional Units”)under the Plan. Bonus Reward will form part of the policy value and is subject to applicable fees and charges as described in the offering document of the Plan. The Bonus Reward will be calculated based on the single contribution amount listed in the table below and is subject to the Terms & Conditions set out below.
Note: The above bonus rates do not represent the rate of return or performance of investment of your policy.
* For details of Top-up Bonus, please refer to section ‘Dual Bonuses’ in the Product Brochure of SunWish.
Illustrative Example of Bonus Reward calculation
1. Figures in the above examples are hypothetical and for illustrative purpose only.
2. Please note that Bonus Reward claw back may be applicable under certain situation. Please see below for illustrative examples of Bonus Reward claw back.
The customer will not be entitled to the Bonus Reward if (i) cash withdrawal is made from the policy(ies) or (ii) the policy(ies) is/are surrendered or terminated before the Bonus Reward(s) is/are credited to the policy(ies). If policy(ies) is/are surrendered or terminated within the first policy year, the original value of the Bonus Reward credited to the policy(ies) and positive investment return from the Bonus Reward (if any) will be clawed back at the time when the policy(ies) is/are surrender or terminated. The Bonus Reward to be clawed back is the higher of (i) prevailing market value of the Additional Notional Units at the time of claw back; and (ii) original value of the Additional Notional Units credited. Please refer to the examples stated below.
Illustrative examples of Bonus Reward claw back
Example 1: If policy(ies) is/are surrendered or terminated within the first policy year, the Bonus Reward credited to the policy(ies) will be clawed back. Please note that this example assumes that the prevailing market value of the Additional Notional Units at the time of claw back is higher than the original value of the Additional Notional Units credited.
^ The prevailing market value of the Additional Notional Units is clawed back since it is higher than the original value of the Additional Notional Units credited at the time of claw back.
Example 2: If policy(ies) is/are surrendered or terminated within the first policy year, the Bonus Reward credited to the policy(ies) will be clawed back. Please note that this example assumes that the original value of the Additional Notional Units credited is higher than the prevailing market value of the Additional Notional Units at the time of claw back.
# The original value of the Additional Notional Units credited is clawed back since it is higher than the prevailing market value of the Additional Notional units at the time of claw back.
For details, please contact your financial consultant.
Terms & Conditions:
This leaflet contains general information only and shall not be construed as an offer to sell any policy(ies). For information of the Plan, including the risk factors and fees & charges, please refer to the offering documents of SunWish.
Investment involves risks and past performance is not indicative of future performance. Investment returns may rise as well as fall. Currency movements and market conditions may affect the value of investment.
Emerging markets may involve a higher degree of risk than in developed markets and are usually more sensitive to price movements. Prices of the underlying funds may have higher volatility due to investment in emerging markets, financial derivatives instruments or structured instruments, and may involve a greater degree of risk than the conventional securities.
This leaflet is intended to be distributed in Hong Kong only and shall not be construed as an offer to sell or a solicitation to buy or provision of any products of Sun Life Hong Kong Limited outside Hong Kong.
Offer 3: SunArchitect – Special Bonus Reward Offer
Important Notes
More importantly, you should be aware of the following regarding your death benefit and the cost of insurance (“insurance charges”):
The Plan is a long-term investment-linked insurance plan combining life insurance coverage and investment opportunities. The following provides a highlight of certain key product features of SunArchitect only. For more details regarding the Plan and the respective investment-linked funds available under the Plan, please refer to the offering documents of the Plan. As investment involves risks, it is critical for you to understand the key product features and risks of the Plan.
There is a section “Glossary” at the end of this leaflet. For those words which are capitalized, unless stated otherwise, please refer to the section “Glossary” for explanation.
Key Product Features of SunArchitect
Minimum Contribution
Death Benefit
Please refer to the section “Life insurance protection for your loved ones” in the Principal Brochure - Product Brochure of the Plan for details.
Bonuses
i) First year bonus upon our confirmation of receipt of each payment of your regular contributions due and received during the first policy year. The first year bonus rate is up to 1.5% and it varies depending on your Annualized Contribution Amount (as at policy start date, i.e. the date on which the policy becomes effective);
ii) Long-term bonus up to 2.5% of the average Policy Value depending on your selected Contribution Payment Term and the payment ratio at the date when the relevant long-term bonus is payable, and
iii) Commitment bonus which is applicable to the ILAS policy with Contribution Payment Term of 15 years or more and is equal to 100% of the total amount of policy fee paid during the Contribution Payment Term. It is payable at the end of the Contribution Payment Term while the ILAS policy is still in effect.
The above bonuses are subject to the terms and conditions. Please refer to the section “Enjoy bonuses” in the Principal Brochure - Product Brochure of the Plan for details. The above bonuses will form part of the Policy Value and are subject to all applicable fees and charges as set out in the section “Schedule of Fees and Charges” in the Principal Brochure - Product Brochure of the Plan.
Partial Withdrawal
i) After the Mandatory Contribution Period but during the Surrender Charge Period - the minimum withdrawal amount is USD500 and the maximum withdrawal amount is up to an amount that the Policy Value immediately after the partial withdrawal is not less than the Annualized Contribution Amount (as at policy start date, i.e. the date on which the policy becomes effective) multiplied by the Mandatory Contribution Period (in policy months) divided by 12.
ii) After the Surrender Charge Period - the minimum withdrawal amount is USD500 and the maximum withdrawal amount is up to an amount that the Policy Value immediately after the partial withdrawal is not less than USD500.
Investment-Linked Funds
Termination of Policy
Fees and Charges
For more details regarding the Plan and the respective investment-linked funds available under the Plan, including fees and charges, please refer to the offering documents of the Plan. For more information about the underlying funds corresponding to the investment-linked funds available under the Plan, please refer to the offering documents of the underlying funds which are available from the Company upon request, free of charge.
Special Bonus Reward
From July 1, 2020 to September 30, 2020, both dates inclusive, customers who successfully apply for the Plan with Annualized Contribution Amount of USD1,200 or above (for Contribution Payment Term 15 years to 25 years) or Annualized Contribution Amount of USD2,400 or above (for Contribution Payment Term 5 years to 14 years), and the policies are issued on or before October 30, 2020 can enjoy the following bonus reward in the form of additional notional unit(s) of investment-linked fund(s) (“Special Bonus Reward”) under the Plan (subject to the Terms & Conditions set out below). The Special Bonus Reward will be calculated as follows:
Annualized Contribution Amount as at policy start date (i.e. the date on which the policy becomes effective) x Special Bonus Reward rate.
The Special Bonus Reward rate varies depending on your selected Contribution Payment Term and the Annualized Contribution Amount per policy as set out below:
Note: The above bonus rates do not represent the rate of investment return of your policy.
Illustrative Example of Special Bonus Reward Calculation
The above examples are hypothetical and for illustrative purpose only.
For details, please contact your consultant.
Terms & Conditions:
(i) The Special Bonus Reward is only applicable to any new application(s) of the Plan submitted between July 1, 2020 to September 30, 2020, both dates inclusive (the “Promotion Period”).
(ii) A customer applying for more than one policy of the Plan within the Promotion Period shall not use the aggregate Annualized Contribution Amount of such policies in determining the Special Bonus Reward rate. The Special Bonus Reward is to be determined separately for each policy based on the respective Annualized Contribution Amount.
(iii) The Special Bonus Reward will be credited to customer’s policy(ies), for both annual and monthly payment modes, within December 2020 (the exact date will be determined by the Company) in the form of additional notional units of investment-linked fund(s) according to customers’ last executed investment-linked fund allocation instructions on condition that the policy(ies) is/are still in force at the time when Special Bonus Reward is credited.
(iv) The Special Bonus Reward is not transferable for cash.
(v) The amount of the Special Bonus Reward will be rounded to the nearest dollar.
(vi) A customer notification letter will be sent to a customer who is eligible for the Special Bonus Reward(s) within one month after the Special Bonus Reward(s) is/are credited to the policy(ies).
(vii) The above offer is subject to availability at the discretion of Sun Life Hong Kong Limited. Sun Life Hong Kong Limited reserves the right to vary, suspend or cancel the offer and amend the terms and conditions at any time without prior notice. If application of the Plan is submitted before variation, suspension or cancellation of the offer, customer will still be entitled to the offer prior to such changes. In the event of any dispute, the decision of Sun Life Hong Kong Limited will be final.
Glossary
This leaflet contains general information only and shall not be construed as an offer to sell any policy(ies). For information of the Plan, including the risk factors and fees & charges, please refer to the offering documents of the Plan.
Investment involves risks and past performance is not indicative of future performance. Investment returns may rise as well as fall. Currency movements and market conditions may affect the value of investment.
This leaflet is intended to be distributed in Hong Kong only and shall not be construed as an offer to sell or a solicitation to buy or provision of any products of Sun Life Hong Kong Limited outside Hong Kong.
In view of the latest development of COVID-19, the Insurance Authority has rolled out phase 2 of Non-Face-To-Face (“NF2F”) Selling Process as a temporary facilitative measure* until 30 June 2020, to minimize the risk of infection from face-to-face meetings.
From now until 30 June 2020, clients only need to use a mobile phone or tablet to purchase insurance products via our brand-new “Digital Sales System” and pay the premium using a credit card. Upon approval of the application, clients can view and acknowledge receipt of the policy documents electronically in My Sun Life HK app. No face-to-face connection is required.
The following products are eligible for the NF2F selling process:
To learn more about the product details, please go to our company website or connect with your advisors.
*Note: Implementation details of the temporary facilitative measures include upfront disclosure at the point-of-sale and an extended cooling-off period from 21 calendar days to 30 calendar days.
This March, we conducted a survey to collect your comments on our previous eNewsletters, as well as to find out areas which interest you the most in our quarterly eNewsletters. Out of the 633 responses we received, the following 3 areas are the most desired:
We would like to express our gratitude for your participation and valuable comments. Your comments will be used to help us to create and develop contents that fit you better. Trending topics and investment-related videos will be featured to provide you with a better reading experience.
Each month, our Chief Investment Strategist, Mr. JOHN LUI shares his investment knowledge and tips, global economy trends and market overview in the 4-minute “Macro Observation” video.
You can view “Sun Life Asset Management - Macro Observation” videos HERE* and revisit the April and May editions (in Cantonese, with Chinese and English subtitles). Besides, you can access more market views and investment-related news on the Asset Management page on our company website, including quarterly Market Navigator and MPF Average Disparity Index. Editorial columns will be updated monthly for you to better understand the investment world.
*Note: All videos and article content are issued by Sun Life Asset Management (HK) Limited. They are only for general information sharing and do not constitute any investment opinion. This is neither an invitation of investment nor agreement to make any product purchase.
Our Facebook Group, “Siu Tong Café” (糖不得冰室), which is part of the pre-diabetes control management programme (掌糖人計劃) was recently launched! Featuring “The Tong’s family”, the group aims to provide health tips and knowledge regarding diabetes, including exercise, diet, habits and related medical cost information, to raise the awareness of the disease.
On the move with Glucolife
The Glucolife app assists you to live a healthier life by monitoring your daily exercising, dieting and resting.
Join our Siu Tong Café and live a healthy life with us!
Download Glucolife app and use registration code “slf-news2020” to log in.
Note:
The outbreak of COVID-19 is undeniably the hottest topic over the last few months, raising public awareness on hygiene and prevention of infection. Indeed, before COVID-19, Pneumonia has been one of the leading causes of death in Hong Kong. In 2019, over 9,000 lives were taken due to pneumonia*.
Causes
Pneumonia is a common lower respiratory tract disease, referring to an infection of the lungs caused by bacteria, viruses, or fungi. Inflamed cells interrupt the exchange of oxygen in bloodstream, causing difficulties in breathing. A cold or influenza are found to be a common cause of pneumonia as they affect the immune system. Regardless of age, anyone can get pneumonia. Elderly, infants and people with chronic diseases are at higher risk. Regular smokers and even second-hand smokers at young age are also more prone to be infected.
Symptoms
The symptoms of pneumonia are often mistaken with influenza at first. The critical period for cure is always hindered as a result. Symptoms include:
Prevention
Public awareness to prevent diseases has been raised recently. To fight pneumonia, everyone has to wash your hands frequently, wear a mask when you are sick or at hospitals or clinics, and drink adequate amount of water to keep your throat moist. The following steps could also help to reduce your risk of infection:
Source: Centre for Health Protection of Department of Health* , World Health Organization, American Lung Association.
In view of the Novel Coronavirus Infection (“COVID-19”, according to World Health Organization) situation, Sun Life Hong Kong launched several special handling arrangements, effective from 24 January until 30 April 2020, to make it easier for our clients.
Measures include policy coverage arrangement and claims procedure handling stated as below:
Remarks:
1. The client needs to provide the diagnosis proof within 30 days after discharge.
2. Only applicable to clients registered with a FPS account and must be registered under the policy owner.
1. No Claim Discount
No claim discount will be applied to clients have individual medical benefit1, who admit to a hospital due to diagnosed with “COVID-19”, with effective period from 24 January to 30 April 2020 (both dates inclusive).
2. Waive Standalone Medical Plan’s Examination and Lab Test Fee
For new applications for standalone medical benefit2 during the designated application submission period (from 24 January 2020 to 30 April 2020; both dates inclusive), the medical cost for examination / test / Attending Physician’s report during medical underwriting will be borne by Sun Life only during this period.
Remarks:
1. Applicable to SunHealth Medical Care, SunHealth Medical Fit and WeHealth Plus (Scheme 1 and 2)
2. Applicable to SunHealth Medical Care (Basic Plan), WeHealth, WeHealth Plus (Scheme 1 and 2), SunHealth Medical Essential (Basic Plan) and SunHealth Medical Premier (Basic Scheme)
Special Arrangements on “Severe Respiratory Disease associated with a Novel Infectious Agent” (“COVID-19”, according to World Health Organization)
Valid period: From 24 January 2020 to 30 April 2020 (both dates inclusive)
Q1. I am a Sun Life individual medical policy owner. I got admitted to a hospital and was diagnosed with “COVID-19”. Will the contract terms of waiting period apply?
A1. No, the special arrangements during the valid period apply to ALL individual medical policies. If you are admitted to a hospital due to confirmed “COVID-19”, within the effective period of 24 January to 30 April 2020 (both dates inclusive), the waiting period would be waived.
Q2. If I got admitted to the isolation ward in a hospital due to confirmed “COVID-19”, is medical benefit covered?
A2. Yes, it is covered (applicable to all individual medical policies).
Q3. If I got admitted to a hospital in Mainland China due to confirmed “COVID-19”, is medical benefit covered?
A3. Yes, when you are admitted to a hospital during the special arrangements valid period (24 January to 30 April 2020), we cover treatments provided by all hospitals including non-3A hospitals in Mainland China (applicable to all individual medical policies).
Q4. If I got admitted to a hospital due to confirmed “COVID-19”, is the original hospital receipt required when I submit a claim request?
A4. No. We understand this is a difficult time and in order to simplify the claim process, a claim form is not required. We will accept a copy of the diagnosis proof and hospital receipt – originals are not required.
Q5. How can I submit a claim without needing to come to your offices?
A5. My Sun Life HK app allows you to submit medical and personal accident claims anytime, anywhere and is the fastest channel. Alternatively, you may also mail documents to our office at:
Sun Life Hong Kong Limited
G/F, Cheung Kei Center Tower B,
18 Hung Luen Road,
Hunghom, Kowloon,
Hong Kong
Q6. Is there any claim payment methods other than cheques?
A6. Yes, rapid payment by Faster Payment System (FPS) by direct payment to client’s local bank account is available. It is only applicable to clients registered with a FPS account and must also be registered under the policy owner.
Q7. After the claim submission, when will I get the claim result?
A7. We will provide the claim decision in 1 working day (applicable to all individual medical policies). You can find the status of your claim in our My Sun Life HK app.
Q8. Will being treated and claiming for the “COVID-19” affect the “No Claim Discount” benefit in my policies1?
A8. No. Our “No Claim Discount” will still be enjoyed by our clients even though clients had to be admitted to a hospital due to confirmed “COVID-19” during the period from 24 January to 30 April 2020 (both dates inclusive).
Q9. Is “COVID-19” under our Critical Illness coverage?
A9. No, it is not under the listed Critical Illnesses in our Critical Illness benefit. However, if the “COVID-19” turns into any covered Critical Illnesses (for example, End Stage Lung Disease under SunHealth OmniCare benefit), and if the symptoms surpassed waiting period and the conditions fulfilled the Critical Illness contract definition, the Critical Illness claim will be paid.
Q10. Is “COVID-19” under our accident coverage?
A10. No, “COVID-19” is not covered in our accident plans.
Q11. If I am diagnosed with “COVID-19”, and couldn’t pay my premium on time causing it to lapse, would policy reinstatement be allowed?
A11. Yes, you can submit a request with diagnosis proof within 30 days from the hospital discharge date. No underwriting is required.
Q12. I am interested in medical insurance and would like to apply for standalone medical benefit2. If Sun Life wants me to attend a medical examination, do I have to bear the cost?
A12. No, if a new application for standalone medical benefit2 is submitted during the period of 24 January to 30 April 2020 (both dates inclusive), any costs for medical examination/laboratory test/attending physician’s report during medical underwriting will be borne by Sun Life only during this period.
Q13. Is there any way I can find out more about my policy details and make transaction requests other than having to mail in forms/requests or come into your Service Centre?
A13. Yes, My Sun Life HK app allows you to access your policies anytime, anywhere.
You are able to view your:
You are able to receive:
You are able to:
Q14. In case I have further enquiries related to “COVID-19”, is there any dedicated person or hotline that I can reach out to?
A14. Yes, you may call our dedicated hotline at (852) 2103-8928.
Remarks:
1. Applicable to SunHealth Medical Care, SunHealth Medical Fit and WeHealth Plus (Scheme 1 and 2).
2. Applicable to SunHealth Medical Care (Basic Plan), WeHealth, WeHealth Plus (Scheme 1 and 2), SunHealth Medical Essential (Basic Plan) and SunHealth Medical Premier (Basic Scheme).
We will monitor the situation and update with any further arrangements and announce accordingly. Sun Life reserves the rights to vary, suspend or cancel the above arrangements and amend the terms and conditions at any time without prior notice. In the event of any disputes, the decision of Sun Life will be final and conclusive.
For more details, please visit our company website on Sun Life offers special supportive arrangements on “COVID-19” or seek assistance from your agent.
For a better Client Services experience, our Client Service Center has now been relocated to G/F, Tower B, Cheung Kei Center, No. 18 Hung Luen Road, Hunghom. In addition to the brand-new location and a more spacious servicing environment, ‘Digital Corner’ is the newest addition to our Client Service Center, where clients are able to explore the new features on My Sun Life HK app. Different models of electronic devices are displayed at the area so clients can experience the functions.
My Sun Life HK app allows you to access your policies anytime, anywhere. You are able to view your policy summary, benefits schedule, premium dues, anniversary statements, e-contracts for policies issued after April 1, 2019 and important notifications. You can also submit claims, update personal information, allocate your premiums, and switch funds effortlessly via the mobile app.
With our upcoming Payment Gateway Service, we are providing a more convenient way for you to settle the premium payment for new policies by using your Visa or Mastercard to pay easily online!
The service is introduced to improve your overall experience. Time required settling the payment process will be reduced. Clients simply need to access the payment website, followed by identity authentication and inputting credit card details to complete the transaction within clicks from their smartphones.
This new Payment Gateway Service will be available starting from early April. Visa and Mastercard are accepted and the payer must be the policy owner in order to proceed.
At the beginning of the Chinese New Year, we are launching 2 special offers on retirement and medical coverage helping our clients to plan a healthy and wealthy future.
Offer 1: Worry-free Retirement Client Offer
From February 1 to March 20, 2020 (both dates inclusive), applicants who successfully applied for the Foresight Deferred Annuity Plan and fulfilled the minimum Annualized First Year Premium (“AFYP”) as stated in the table below may enjoy at least 5% premium rebate.
Offer 2: Stay Healthy Client Offer
From February 1 to April 30, 2020 (both dates inclusive), applicants who successfully applied for the selected medical & critical illness basic plans (“Selected Plans”) and/or selected rider benefits (“Selected Rider”) stated below will be entitled a 5% premium rebate on AFYP.
| Selected Plans | Selected Rider |
For more details, please reach out to your advisor.
Do you know what it takes to work towards a secured and happy retirement? Are you saving enough? Are you on track in achieving your savings goals?
Don’t leave your retirement unplanned and the savings to chance. All you need to do is to answer some questions regarding your retirement goals, investments plan, plus future lifestyle and medical coverage you expect to enjoy during retirement through 3 easy steps in our new Retirement Calculator.
In just 5 to 7 minutes, you will get a summary outlining key projections and numbers for a picture of your ideal retirement life. That may reflect potential shortfall of savings that you need to make up in the future.
You can also share this useful Retirement Calculator by Sun Life with your friends and family. Most importantly, discuss the results further with your advisor about how to stay on track to achieve your goals with action plans.
Try out the Calculator and access to your ideal retirement life now!
Want to keep track of your policies whenever, wherever you want? My Sun Life HK app & portal are curated to make your policy management much easier and faster.
Just upgraded: ILAS performance page
The ILAS performance page allows you to understand better on the performance of each fund under your ILAS policies.
The average offer/bid prices, account values and more are clearly shown. You can also find how much you have contributed or withdrawn, as well as the profit or loss on your ILAS policies.
Via My Sun Life HK app & portal, you can also:
Visit App Store or Play Store to download, log in and experience now!
Note: Fund switching, change of premium allocation and payout method setup are subject to the then prevailing administrative rules of Sun Life Hong Kong Limited.
When it comes to investment, it’s important to understand the market well beforehand. What’s the hype regarding United States Federal Reserve’s announcement on bond purchase program adjustment all about?
Click here as Mr. John Lui, Chief Investment Strategist of Sun Life Asset Management (HK) Limited shares his point of view on this in November’s Macro Observation.
Macro Observation updates monthly (in Cantonese, with Chinese and English subtitles).
Want to delve deeper into the investment world? Read the latest MPF Average Disparity Index and Market Navigator, or visit the Asset Management page to learn more!
Note: All videos and article provided under the “Understanding before investing” section are provided by Sun Life Asset Management (HK) Limited. They shall only be used as general reference and general investment knowledge for sharing purposes, which may contain “forward-looking” information, including forecasts, estimates of yields or returns and involve risks and uncertainties.
They are not intended to provide any forms of guarantee or investment advice, and does not constitute a solicitation of an offer or offer, and shall not be regarded as the basis for any contract, to sell or to purchase any investment products. Information is provided base on sources believed to be reliable, Sun Life Asset Management (HK) Limited, its associated companies and their directors and employees (collectively “Sun Life”) gives no express or implied warranty, guarantee or represent its accuracy, effectiveness, completeness of the same.
Investment involves risk, and past performance figures shown are not indicative of future performance. Value of investment may go up or down and may become valueless. An investor may not get back the amount originally invested.
The information has not been reviewed in the light of objectives, financial circumstances or needs of an individual investor. Sun Life is not responsible for any loss or damage caused by reliance on any information or advice above, nor is responsible for the accuracy or completeness of any information or advice.
Have you signed up for our eAdvice service yet? By signing up, you can view your policy documents anytime, in addition to receiving notifications when a new notice is uploaded to your My Sun Life HK app or portal account. You will never miss any important updates.
More than that, you can enjoy a HKD50 discount on your foodpanda order or dining at over 30 specific restaurants in Hang Lung Malls if you register between 1 September and 30 September 2021*!
Click here to learn how to register for eAdvice via My Sun Life HK app or portal.
*Terms and conditions apply. Clients who register for the eAdvice service between 1 September to 30 September 2021 (both dates inclusive) will be eligible to receive a HKD50 foodpanda/Hang Lung Malls dining eCoupon. Eligible clients will be notified by SMS within two weeks after the promotion ends. Clients must still be using eAdvice service (eAdvice Option being “Yes”) at the time of receiving the eCoupo
We are constantly improving our service to provide you with a better experience. That’s why - My Sun Life HK app and portal got upgraded!
You can now view the details of your Investment-linked Assurance Schemes (“ILAS”) policies as well as the performance of Investment-linked funds under your policies via the app and portal easily. How much you have contributed, withdrawn, gained or lost are visible. On the same page, you can also find the offer/bid price, current allocation, account value and more for each Investment-linked fund under your policies. With these information easily accessible, you are no longer required to connect with your advisor or call our Client Services every time!
In addition to ILAS performance, we have added the following functions to My Sun Life HK portal. Paper form submissions are no longer needed which saves your time and effort.
- Standing Instruction: Set up an instruction to transfer policy value of one policy to another to settle renewal premium and levy.
- Policy Payout Method: Select a method to receive your policy payouts including cash coupons, bonuses or automatic withdrawal when the policy matures, as well as dividends derived from Investment-Linked Funds with dividend payout features. Methods include credit to bank account, Faster Payment System (“FPS”) or cheque. Please refer to the terms and conditions of policy payout method for details.
Please stay tuned while we are working on even more new functions. For now, try out the new functions in My Sun Life HK app and portal and enjoy the convenience of smart policy management!
Looking back at the first half of 2021, we observed that the global supply of vaccine rendered a positive impact on global economy. Sectors that are sensitive to economic cycles such as energy and finance performed relatively well. In a long term, with the overall commodity cycle maintaining upward, investment opportunities are represented.
Watch the Macro Observation videos here as our Chief Investment Strategist, Mr. John Lui, introduces the latest news and trends in the investment world (in Cantonese, with Chinese and English subtitles).
More useful materials are also available on the same webpage for you to grow your investment knowledge, including the quarterly “Market Navigator”, which analyses and forecasts the investment market based on the performances of equities, bonds and more.
Note: All videos and article content are issued by Sun Life Asset Management (HK) Limited. They are only for general information sharing and do not constitute any investment opinions. This is neither an invitation of investment nor agreement to make any product purchases.
No matter you wish to protect your family or yourself, we are always here to provide coverages that suit you the best. From now until 30 September 2021, grab the last chance to enjoy our offers!
1. Vital Client Offer (campaign code: A0176A)
Enjoy 8% premium rebate on Annualized First Year Premium (“AFYP”) of Vital upon successful application during the promotion period! This offer caps at a HKD10,000 premium rebate for the same insured and policy owner.
2. Victory Client Offer (campaign code: A0177A)
Enjoy 5% premium rebate on AFYP of Victory upon successful application during the promotion period! This offer caps at HKD10,000 premium rebate for the same insured and policy owner.
3. Vision Client Offer (campaign code: A0178A)
You may enjoy up to HKD88,000 premium rebate upon successful application of Vision! The AFYP requirements are stated in the table below:
Each client can only enjoy this premium rebate once for Eligible Vision. Application from the same policy owner, with the same insured and the same premium payment term.
Except for life protection, wealth accumulation and legacy planning, we also have you covered in terms of health protection!
Health Client Offer (campaign code: A0179A)
Enjoy up to 3-month premium rebate if you apply for the Medical Plans below in addition to the above Savings & Life Plans (Vital, Victory and Vision) during the promotion period.
Example:
Terms and conditions apply. Please refer to the promotional leaflet for more details.
Medical inflation, the risk of critical illnesses and emerging diseases… Without the protection of appropriate medical coverage nowadays, life is no different from being naked.
Our latest campaign “Say No To a Naked Life”, featuring well-known artist Kay Tse, introduces Sun Life’s All-Round Worldwide Protection* which has your health covered. For 129 years, Sun Life has been striving to provide high-quality coverage for Hong Kongers in terms of health and life. Learn more about our health products here.
Besides, try out our Cost estimator of treating major illnesses^ to explore how you can equip yourself for the medical expenditures in the event of Cancer, Diabetes, Heart Disease and Stroke.
*Applies to designated medical and critical illness plans. For details such as product features, risk disclosure and investment philosophy, please refer to the product brochure and promotional leaflet. For definitions, full terms and conditions of the coverage, exclusions and other details, please refer to a sample Policy Document. Please contact your advisor for more information.
^This tool is designed by Sun Life Hong Kong Limited (“Sun Life”) for a rough estimation of the typical cost of treating major illnesses, loss of income, cost of engaging a nurse and cost for modification of lifestyle (the “Tool”), and is intended for your general information only. The Tool is not intended to be understood as an exhaustive study of major illnesses, nor a suggestion of the likely medical expenses in any particular case. No reliance shall be placed on the information presented in the Tool.
More people are getting COVID-19 vaccination recently. Are you planning to do the same too? We know you may have a question in mind whether such vaccination side effects are covered. No worries, we have you covered!
WeHealth and WeHealth Plus (under the Voluntary Health Insurance Schemes (“VHIS”) ) provides coverage for any medical expenses arising from COVID-19 vaccination* complications. For the coverage of VHIS, please click here to visit the “FAQs” page of VHIS Office’s website and refer to Question 15 and 16.
We have also made a special arrangement to suspend existing exclusions for “immunization, vaccination, injection or preventive medication” for COVID-19 vaccination. We accept claims made on medical expenses for COVID-19 vaccination* complications based on the benefit schedule in the medical policy. Policies covered include:
- SunHealth Medical Premier
- SunHealth Medical Essential
- SunHealth Medical Care
- Hospital Income Insurance Plan
- SunHealth Medical Fit
- Bright Superb Health
For more information, please contact your advisor. Stay safe and healthy!
*Applies to vaccination approved under Hong Kong Government’s COVID-19 Vaccination Programme only. Sun Life reserves the right to vary, suspend or cancel this special arrangement and amend the terms and conditions at any time without prior notice. In the event of any disputes, the decision of Sun Life will be final and conclusive.
Technology in medical field has been constantly improving nowadays. New treatments for different diseases have evolved, benefiting more clients. To provide you with better medical coverage, we have amended SunHealth Medical Premier and SunHealth Medical Essential.
Effective 1 April 2021, the following 3 cancer treatments have been added under Cancer Treatment Benefit:
- Hormonal therapy
- Immunotherapy
- Proton therapy
This amendment is applicable to existing and new clients of SunHealth Medical Premier and SunHealth Medical Essential(basic plan/rider). Good news is premiums of the above plans remain unchanged.
If you have any enquiries on this change, please contact your advisor or call our Client Service Hotline at (852) 2103 8928. You may also email us at hk_csd@sunlife.com, quoting “Cancer treatment addition on SunHealth Medical Premier / SunHealth Medical Essential” in the subject.
You may click the links below for the latest product brochures:
Since months ago, investors have been aware of this: global inflation. Rising inflation causes impacts to global investment market for sure, in both good and bad ways. Do you know that inflation may affect bonds adversely while generally having positive impact on stocks?
Click here to watch the Macro Observation videos for April and May. Our host and Chief Investment Strategist, Mr. John Lui explains the influence of inflation on the investment market (in Cantonese, with Chinese and English subtitles).
In the same webpage, you can also find other useful references for investment, such as “Market Navigator”. In the latest edition, we give you an overview of the market by analyzing outlook of stocks, bonds, cash and more, with points to pay attention to.
Note: All videos and article content are issued by Sun Life Asset Management (HK) Limited. They are only for general information sharing and do not constitute any investment opinions. This is neither an invitation of investment nor agreement to make any product purchases.
Life is always unexpected, but we are here to assist you to prepare for unfortunate events.
Try our cost estimation tool! This tool gives you an idea on how you can better prepare yourself financially in the event of health issues. It analyzes the medical expenditures on major illnesses such as Cancer, Diabetes, Heart Disease and Stroke. By answering just 3 questions, you will see the estimated costs for each disease in detail, including the cost for treatment, nursing and more. It also shows how the amount of annual premium for critical illness and medical insurance affects the coverage.
Start estimating now and plan ahead!
Disclaimer: This tool is designed by Sun Life Hong Kong Limited (“Sun Life”) for a rough estimation of the typical cost of treating major illnesses, loss of income, cost of engaging a nurse and cost for modification of lifestyle (the “Tool”), and is intended for your general information only. The Tool is not intended to be understood as an exhaustive study of major illnesses, nor a suggestion of the likely medical expenses in any particular case. No reliance shall be placed on the information presented in the Tool.
Have you registered for our eAdvice service launched in February? In just a few steps, you will receive notifications and never miss any important updates about your policies. You will also contribute to achieving a paperless environment by reducing paper printing.
Here’s how easy it is to register:
After receiving notifications, you can view your policy documents electronically in My Sun Life HK app and portal anytime. Click here to view the list of available correspondences for eAdvice. For letters not on the list, we will continue to mail them to you.
Small steps can make a big difference. Join us in reducing paper use by using the new eAdvice service now!
The eAdvice service allows you to receive email and push notifications when a new document is uploaded to Client Digital Platforms (My Sun Life HK app and portal). Printing of most of the physical letters will stop, but you can view notices of your policies anytime, anywhere digitally in My Sun Life HK app and portal, while saving papers and protecting the environment.
The key features and benefits of the service are:
Access documents anytime: view all policy documents via mobile phones, computers or other devices at your convenience
Receive notices instantly: read important notices as soon as they are available, and act accordingly as needed
Keep track of records: retrieve and download documents and notices issued in the last 60 months (36 months for lapsed policies)
Register now if you have not! Simply log in to your My Sun Life HK app or portal account and complete registration in just a few steps. For more details, please visit our eAdvice webpage here.
Thank you for embracing the environment with us!
As life is always full of surprises and unexpected twists, it’s never too late to start building wealth for an easier life in the future, and to protect your family.
Act now to enjoy limited time offers for our Victory and Foresight Deferred Annuity Plan, and don’t miss out on the last chance of tax deduction!
Offer 1:
From now until 31 March 2021, enjoy a premium rebate of up to 10% on Annualized First Year Premium (“AFYP”) upon successful application of Victory which meets the required AFYP.
Offer 2:
From now until 31 March 2021, get a 5% premium rebate on AFYP for successful application of Foresight Deferred Annuity Plan with the required AFYP met. Existing individual life clients who apply can enjoy an extra 3% rebate! Successful applicants will also be eligible for tax deduction*.
Terms and conditions apply. For details, please contact your advisor, or refer to the promotion leaflet of the offers.
*Please note that only qualifying annuity premiums due and paid during a year of assessment will be eligible for tax deduction for that year of assessment whereas the Premium Rebate is not eligible. Further information on tax concessions applicable to QDAP may be found at the website of the Insurance Authority (www.ia.org.hk/en). Client may also refer to the website of Inland Revenue Department (“IRD”) or contact IRD directly for any tax related enquiries.
Last year, global economy was ravaged by the pandemic. Surprisingly, global investment markets have performed relatively well, rendering the rise of new age and new economic sectors. With more vaccines available worldwide and accommodative monetary policies in place, overall investment market should remain constructive.
View the January and February editions hosted by our Chief Investment Strategist, Mr. John Lui (in Cantonese, with Chinese and English subtitles) here to gain better insight of investment trends for 2021. The webpage contains other investment-related articles and resources to help you understand and navigate the investment world.
Note: All videos and article content are issued by Sun Life Asset Management (HK) Limited. They are only for general information sharing and do not constitute any investment opinions. This is neither an invitation of investment nor agreement to make any product purchases.
To allow more investment choices to suit your needs at different stages, the addition of 5 new Investment-Linked Funds with cash dividend distribution features are available for selection for SunWish. Each of the below Investment-Linked Funds is linked to a single SFC-authorized fund:
| Fund Code | Investment-Linked Fund Name | Asset Type |
| E008 | Sun Life-Allianz Income and Growth Fund (Dist) | Mixed Asset |
| E009 | Sun Life-Allianz Global Sustainability Fund (Dist) | Global Equities |
| B013 | Sun Life-First Sentier Asian Bridge Fund (Dist) | Mixed Asset |
| B014 | Sun Life-First Sentier Asian Quality Bond Fund (Dist) | Regional Bond |
| H006 | Sun Life-Ninety One GSF Global Multi-Asset Income Fund (Dist) | Mixed Asset |
Currently, if there is any dividend income from underlying funds, such income will be reinvested back to the respective investment-linked funds and will be reflected in the unit price of corresponding investment-linked funds except for those Investment-Linked Funds designated with (Dist) in its name which the dividend (if any) received from the underlying funds will be distributed to you.
The Investment-Linked Fund designated with “(Dist)” in its name (the “Investment-Linked Fund (Dist)”) is an investment-linked fund that aims to distribute cash dividend on a regular basis. If you choose to invest in the Investment-Linked Fund (Dist), you will receive cash dividend if the Company receives such dividend from the underlying fund of the Investment-Linked Fund (Dist).
For enquiries, please refer to the latest SunWish Principal Brochure – Investment-Linked Fund Guide* and contact your advisor.
*You should read the offering documents of SunWish (including the product key facts statements) of the underlying funds, which are available from Sun Life free of charge upon request, for details of the underlying funds (including, without limitation, their investment objectives and policies, risk factors and charges).
Investment involves risks. You should not rely on this material alone. Please read the offering document of Sun Wish carefully including Product Key Facts Statement and Principal Brochure (which consists of the Product Brochure and the Investment-linked Fund Guide) for further details including risk factors.
A great retirement should be well-planned with budget calculation.
Considering compound interest and others aspects affecting your long-term savings, MPF and investment returns, your future medical and insurance expenses as well as inflation are only some of the factors you should be aware of regarding your retirement reserve.
Are you better off with Qualifying Deferred Annuity Policy (QDAP) or Tax Deductible Voluntary Contributions (TVC) in a Mandatory Provident Fund (MPF) scheme? As both products have their own merits, investing in both could diversify your retirement reserve and balance out the risk. You might consider building up a combined portfolio according to your own needs.
Click here to find out more, and don’t forget to try our Retirement Calculator to achieve your retirement autonomy!
Dear Valued Client,
We hope you’re staying safe!
During these challenging times, we understand that you may have encountered difficulties when managing policies or submitting policy change requests. We are now making it more convenient and efficient – it can be done at home anytime!
Even if you are unable to go out, you can still keep an eye on your policies and submit requests within clicks. With My Sun Life HK app and portal, you can perform fund switching, changing premium allocation and policy value payout method and more on your own!
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ePayoutSelect electronic payout methods instead of cheques – saving your time!
eAdviceReceive emails when new documents are uploaded, then log in to My Sun Life HK to access your policy updates – replacing physical letters
FPS PaymentScan the QR code on the Premium Notice to pay your premium in HKD within minutes!
Manage your policies 24/7 with My Sun Life HK
Don’t have an account yet? Register now. In just a few simple steps, details of your policies will be in your fingertips.
What else you can do with My Sun Life HK: Click here
Want to learn more? Click the links below:
How to change payout method: Click here
How eAdvice works: Click here
You can now talk to our Client Service (CS) team through the newly offered Policy Changes via Verbal Request service, if you want to apply for the below 12 types of policy changes:
Policy Services
Policy Value Withdrawal & Loan
(Not applicable to Investment-Linked Assurance Scheme “ILAS” policies)
Change of Payment Method
Others
*The limit for payout amount is HKD50,000.
Call our CS hotline
2103 8928*
Help us identify you with some questions
Make the request
Voilà! We will process your request as soon as possible
*Mon to Fri: 9am - 6pm; Sat: 9am - 1pm; Closed on Sun & Public Holidays.
Important notes:
Dear Client,
As a client of Sun Life, how do you stay up-to-date with your policies? Do you know you can have everything in control with My Sun Life HK Client Digital Platforms?
No matter you are new to My Sun Life HK or a frequent user, we would like to invite you to a new experience. Introducing the redesigned interface of My Sun Life HK - more user-friendly, more refined, and more to come!
Shortcut Icons & “More Services” Page
The cover page has been redesigned to include shortcut icons which direct you to all functions and information My Sun Life HK offers. We’ve also made it easy to switch languages with the language bar on top!
Bottom Menu Bar
One of the focuses of the new design is the Menu Bar fixed at the bottom. It allows you to access these functions easily:
Latest News & Product Information
Now you can get to know what’s happening in Sun Life and our brand campaigns with the carousel banner on the cover page and the Latest News section.
Want to learn more on how our products suit your needs during different stages of life? Scroll all the way to the bottom for the Insurance section* to explore our diverse product lines and products with full coverage.
*Once logged in, the “Insurance” section is only visible to clients who have opt in for marketing communications.
Try Out The New Features Now
Click to download My Sun Life HK App, or access the web version if you are situated in Mainland China or overseas where the app may not work.
Dear Client,
As your trusted insurance partner, it's our responsibility to protect your interest and provide you with a pleasant digital policy management journey by continuously enhancing our security system.
We've upgraded our account authentication system of My Sun Life HK App & Web on 18 Jan 2024. This allows us to detect suspicious login attempts instantly, verify that it is truly you and prevent the compromise of your account. There are a few things we need you to help making this journey complete.
1. Update My Sun Life HK App
If you are a user of the app , you will be required to update to the latest version. The old version will no longer be supported.
2. Verify your existing account
Once you've updated the app or if you visit the web version, you will be required to perform a one-time account verification and set a password. For iPhone users, you can enable biometrics sign-in afterwards.
Apart from the redesigned sign-in screen, we also have an additional layer of security to prevent unauthorized sign-ins - When a suspicious sign-in is detected, you will be prompted to enter a One-Time Password (OTP) sent to your registered mobile number or email address.
Thank you for your continuous support and usage of My Sun Life HK! If you have any questions, do not hesitate to reach out to your advisor or our Client Service Team at (852) 2103 8928.
