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Digital insurance experience

Press and start your ‘SUN’ mobile insurance experience!

Coronavirus disease (COVID-19) is sweeping across the globe. With our solid foundation, Sun Life is continuing to put our clients at the center of everything we do, and creating innovative new solutions in facing up to the many uncertainties. We are constantly striving to provide a compelling one-stop digital experience to our clients, and now we’ve gone further with a new digital sales system that brings insurance services directly to our Clients at homes.  Driven by the latest technology, our new system gives you full support at every step of the insurance process. This means you can stay safe at home and purchase your insurance needs online. For your convenience, this new service is offered from now on so you and your loved ones can enjoy all the cover you need in these difficult times.


SLHK innovative client journey facilitates insurance from home

How to manage your wealth while staying at home?
Our newly launched digital sales system brings insurance services directly to your home. This means you can now arrange comprehensive medical protection for your family and loved ones, and plan a rewarding retirement from the comfort and safety of your sofa!

Our new digital sales system is easy-to-use and totally confidential and secure. So you can just stay home, relax and purchase designated insurance products1 with 4 simple steps through the system from now on. Our advisors will support you every step of the way to help you work out the best protection for your needs.

Talk to our SLHK advisor remotely

Step 1) Plan remotely side-by-side with our advisors

Enter the digital sales system in a secure way

Step 2) Access through any device that can go online, no need to set up an account or install software and log on securely through a one-time URL

Sign digitally

Step 3) Check and confirm your insurance application and sign on the screen digitally, without the need for printing

settle payment via new credit card system gateway easily

Step 4) Settle initial premiums through our new credit card payment gateway and it’s all done!

My Sun Life HK app provides all your needs in the palm of your hands.

Everything you need in the palm of your hand. Designed specifically for clients, My Sun Life HK Client Digital Platforms let you check all the details of your entire family's coverage, plus updates of Investment-Linked Assurance Schemes, and savings. All you need is clear, transparent, and at your fingertips. My Sun Life HK also lets you submit claims during the COVID-19 situation so you can enjoy greater peace of mind anytime anywhere.

How can My Sun Life HK assist you?

Acknowledge policy contracts Acknowledge policy contracts

Acknowledge policy contracts
My Sun Life HK has six main bright features, in which the function allows you to receive and acknowledge digital policy contracts2.

My Sun Life HK app supports fast and easy payment My Sun Life HK app supports fast and easy payment

Fast and easy payments
You can submit claims online without leaving home through our eClaim service. Not only can you submit your claim requests quickly and easily through My Sun Life HK, but you can also get your payments quickly through Faster Payment System (FPS)3. Under our one-stop system and with the support of FPS, we can now settle and pay accident claims submitted through My Sun Life HK within 24 hours at the earliest4.

Now you can also receive regular payouts from your policies through My Sun Life HK including cash bonuses, cash, cash rewards, women’s health check-up benefits, guaranteed returns at maturity, and auto-pay via FPS3, all quickly and easily.

My Sun Life HK app supports powerful functions My Sun Life HK app supports powerful functions

More bright functions
Whatever you want to do, whether it’s checking the details of your protection coverage, submitting a claim request, or switching funds to your choice of Investment-Linked Assurance Schemes, you can do it all via My Sun Life HK. Watch the video to find out more about the useful new functions.

Press and start your ‘SUN’ digital insurance experience!

Innovation, is about today inventing tomorrow. Sun Life has initiated a one-stop digital platform, that pushes forward all-round protection for everyday life. So today you can experience the mobile insurance system!

  1. Designated products include all insurance plans except Investment-Linked Fund.
  2. Applicable to applications for individual insurance policy in Hong Kong. Applications outside Hong Kong (including the People's Republic of China) will not be accepted.
  3. Applicable to clients who select the FPS as payment channel. An FPS account must be held by the policy owner .
  4. Only for Individual accident benefits. Documents and information provided shall be complete and valid, and submitted via My Sun Life HK; clients must have selected to receive claim payments via the Hong Kong Monetary Authority’s Faster Payment System (FPS). Subject to terms and conditions of FPS and My Sun Life HK.

Contact an advisor for a meeting today!

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