Disability Benefit Claims Procedure

complete claims form and collect documents

COMPLETE THE CLAIM FORM AND COLLECT SUPPORTING DOCUMENTS

Fill out the following form

Disability Benefit Claims Form

  • Part 1: to be completed and signed by the Policy Owner and Insured
  • Part 2: to be completed by the attending doctor at your expense

+

Gather supporting documents

  • Copy of sick leave certificates
  • Copy of ID card of Policy Owner (if you have never submitted to us)
  • Copies of supporting documents such as discharge summary, referral letter, pathological and laboratory reports, etc.
submit documents

SUBMIT THE DOCUMENTS

Please submit the required documents within 180 days from the date of disability.

In Person/By Mail

G/F, MU Tower B, 18 Hung Luen Road, Hunghom, Kowloon, Hong Kong

waiting for claims approval

CLAIMS ASSESSMENT

After receiving the required documents, your claim will be processed within 7 working days*.

*Calculated from the date of claim received to the date of the first pending claim notice / claim result. The actual time required to handle claims may be dependent on the complexity of the claim, the completeness of the information submitted and the timeliness of responses from relevant parties (e.g., medical providers).

We may request additional information during the claims process. If you have any enquiries, please contact your advisor or our Client Service Centre.

Client Service Centre: (852) 2103 8928 (Monday to Friday from 9 a.m. to 6 p.m., Saturday from 9 a.m. to 1 p.m.)

waiting for claims payout

PAYOUT

After the claim is processed, payment will be made via the method you have selected during the claim submission:

  • Pay to premium autopay bank account
  • Via Faster Payment System (FPS)
  • By cheque (mail to me)
  • By cheque (via advisor)

My Sun Life HK Client Digital Platforms

Bright features of My Sun Life HK
Learn more

Make a Claim

Submit Accident claims or Hospitalization & Surgical claims in one go and stay tuned with the status.

Update Your Personal Information
No forms or signatures required. Keep your correspondence address, contact number and email address up-to-date.

Access Your Documents Anytime
Sign up for eAdvice service to view all your policy documents and coverage details whenever you need to.

apple app
Google app
web

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC.