complete claims form and collect documents

COMPLETE THE CLAIM FORM AND COLLECT SUPPORTING DOCUMENTS

Fill out the following form
Critical Illness Benefit Claim Form

  • To be completed and signed by the Policy Owner and Insured

Critical Illness Attending Physician's Statement (submit the applicable one(s) only)

  • To be completed by the registered medical practitioner at your expense

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Gather supporting documents
  • ID card copy of the Policy Owner
  • Original receipts and hospital statement (with name of patient, diagnosis and treatment details)
  • Copies of supporting documents such as discharge summary, referral letter, pathological and laboratory reports, etc.

submit documents

SUBMIT THE DOCUMENTS

Please submit the required documents within 90 days from date of diagnosis.

In Person/By Mail

G/F, Cheung Kei Center Tower B, 18 Hung Luen Road, Hunghom, Kowloon, Hong Kong


waiting for claims approval

CLAIMS ASSESSMENT

We may request additional information during the claims process. If you have any enquiries, please contact your advisor or our Client Service Centre.

Client Service Centre: (852) 2103 8928 (Monday to Friday from 9 a.m. to 6 p.m., Saturday from 9 a.m. to 1 p.m.)

waiting for claims payout

PAYOUT

After the claim is processed, payment will be made via the method you have selected during the claim submission:

  • Pay to premium autopay bank account
  • Via Faster Payment System (FPS)
  • By cheque (mail to me)
  • By cheque (via advisor)

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