Critical Illness Claims Procedure

complete claims form and collect documents

COMPLETE THE CLAIM FORM AND COLLECT SUPPORTING DOCUMENTS

Fill out the following form
Critical Illness Benefit Claim Form

  • To be completed and signed by the Policy Owner and Insured

Critical Illness Attending Physician's Statement (submit the applicable one(s) only)

Critical Illness Attending Physician's Statement - Cancer

Critical Illness Attending Physician's Statement - Coronary By-pass Surgery

Critical Illness Attending Physician's Statement - Heart Attack

Critical Illness Attending Physician's Statement - Stroke

  • To be completed by the registered medical practitioner at your expense

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Gather supporting documents
  • ID card copy of the Policy Owner
  • Original receipts and hospital statement (with name of patient, diagnosis and treatment details)
  • Copies of supporting documents such as discharge summary, referral letter, pathological and laboratory reports, etc.

submit documents

SUBMIT THE DOCUMENTS

Please submit the required documents within 90 days from date of diagnosis.

In Person/By Mail

G/F, MU Tower B, 18 Hung Luen Road, Hunghom, Kowloon, Hong Kong


waiting for claims approval

CLAIMS ASSESSMENT

After receiving the required documents, your claim will be processed within 7 working days*.

*Calculated from the date of claim received to the date of the first pending claim notice / claim result. The actual time required to handle claims may be dependent on the complexity of the claim, the completeness of the information submitted and the timeliness of responses from relevant parties (e.g., medical providers).

We may request additional information during the claims process. If you have any enquiries, please contact your advisor or our Client Service Centre.

Client Service Centre: (852) 2103 8928 (Monday to Friday from 9 a.m. to 6 p.m., Saturday from 9 a.m. to 1 p.m.)

waiting for claims payout

PAYOUT

After the claim is processed, payment will be made via the method you have selected during the claim submission:

  • Pay to premium autopay bank account
  • Via Faster Payment System (FPS)
  • By cheque (mail to me)
  • By cheque (via advisor)

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Easily manage policies, submit claims, and get support through our digital platform. Both app and web versions are available.

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