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complete claims form and collect documents


Fill out the following form
Critical Illness Benefit Claim Form

  • To be completed and signed by the Policy Owner and Insured

Critical Illness Attending Physician's Statement (submit the applicable one(s) only)

Critical Illness Attending Physician's Statement - Cancer

Critical Illness Attending Physician's Statement - Coronary By-pass Surgery

Critical Illness Attending Physician's Statement - Heart Attack

Critical Illness Attending Physician's Statement - Stroke

  • To be completed by the registered medical practitioner at your expense


Gather supporting documents
  • ID card copy of the Policy Owner
  • Original receipts and hospital statement (with name of patient, diagnosis and treatment details)
  • Copies of supporting documents such as discharge summary, referral letter, pathological and laboratory reports, etc.

submit documents


Please submit the required documents within 90 days from date of diagnosis.

In Person/By Mail

G/F, Cheung Kei Center Tower B, 18 Hung Luen Road, Hunghom, Kowloon, Hong Kong

waiting for claims approval


We may request additional information during the claims process. If you have any enquiries, please contact your advisor or our Client Service Centre.

Client Service Centre: (852) 2103 8928 (Monday to Friday from 9 a.m. to 6 p.m., Saturday from 9 a.m. to 1 p.m.)

waiting for claims payout


After the claim is processed, payment will be made via the method you have selected during the claim submission:

  • Pay to premium autopay bank account
  • Via Faster Payment System (FPS)
  • By cheque (mail to me)
  • By cheque (via advisor)

My Sun Life HK Client Digital Platforms

Manage your policy at your fingertips 24/7

  • Make a Claim

    Submit Accident or Hospitalization & Surgical claims in one go and stay tuned with the status.

  • Update Your Personal Information

    No forms or signatures required. Keep your correspondence address, contact number and email address up-to-date.

  • Access Your Documents Anytime

    Sign up for eAdvice service to view all your policy documents and coverage details whenever you need to.

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