complete claims form and collect documents

COMPLETE THE CLAIM FORM AND COLLECT SUPPORTING DOCUMENTS

Fill out the following form
Critical Illness Benefit Claim Form

  • To be completed and signed by the Policy Owner and Insured

Critical Illness Attending Physician's Statement (submit the applicable one(s) only)


Critical Illness Attending Physician's Statement - Cancer


Critical Illness Attending Physician's Statement - Coronary By-pass Surgery


Critical Illness Attending Physician's Statement - Heart Attack


Critical Illness Attending Physician's Statement - Stroke

  • To be completed by the registered medical practitioner at your expense

+

Gather supporting documents
  • ID card copy of the Policy Owner
  • Original receipts and hospital statement (with name of patient, diagnosis and treatment details)
  • Copies of supporting documents such as discharge summary, referral letter, pathological and laboratory reports, etc.

submit documents

SUBMIT THE DOCUMENTS

Please submit the required documents within 90 days from date of diagnosis.

In Person/By Mail

G/F, Cheung Kei Center Tower B, 18 Hung Luen Road, Hunghom, Kowloon, Hong Kong


waiting for claims approval

CLAIMS ASSESSMENT

We may request additional information during the claims process. If you have any enquiries, please contact your advisor or our Client Service Centre.

Client Service Centre: (852) 2103 8928 (Monday to Friday from 9 a.m. to 8 p.m., Saturday from 9 a.m. to 1 p.m.)


waiting for claims payout

PAYOUT

After the claim is processed, payment will be made via the method you have selected during the claim submission:

  • Pay to premium autopay bank account
  • Via Faster Payment System (FPS)
  • By cheque (mail to me)
  • By cheque (via advisor)

My Sun Life HK app

Manage your policy at your fingertips 24/7

Review coverages and submit claims
View your policies and coverage of your whole family. Make a claim and get your payout quickly

Manage investment-linked funds
Investment-linked fund switching and change of future premium allocation

Professional support
Contact your advisor or our Client Service Centre for professional advice

 

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC.