Welcome to the MPF Sun Generation - Your Guide to Onboard eMPF Platform

The eMPF Platform enables seamless API integration with payroll software solutions used by payroll service providers ("Payroll Vendors") or employers, allowing direct submission of remittance statements for contributions, and employee data for enrolment and termination. Payroll vendors or employers seeking guidance on software development can refer to the Technical Specifications. Should you need to acquire these specifications, please access the page from eMPF and fill in the electronic form by clicking "Request for Technical Specifications for Payroll Software Solutions".

Our payroll management service providers serving Sun Life MPF clients have completed their updates. We organized webinars about the updates in June and July 2025. To revisit the seminar content or get information about the updates, please contact us.

Sun Life MPF will send a list of existing voluntary contribution member classes in September 2025 to relevant employers. For future new employee enrolments or changes to voluntary contribution member groups, please use the provided member group numbers.

Upon joining the eMPF Platform, please use the member's ID card/passport number, member account number and member name for identification. Incomplete information may result in delayed or unprocessed contributions.

Sun Life MPF's online employee registration system will discontinue accepting electronic files for new employees from employers as of 11 September 2025. Employees must complete and submit their registration forms by 30 September 2025, or they will be required to register directly on the eMPF Platform.

Online registration for eMPF requires identity authentication via "iAMSmart", and "iAMSmart" registration requires a Hong Kong ID card. If the contact person does not have a Hong Kong ID card, they need to visit the eMPF office in person for registration.

In response to the eMPF transition, the deadline for submitting the remittance statement for August 2025 contribution period to BestServe Financial Limited (“BestServe”), the former Administrator, will be 10 September 2025. If your company uses a direct debit arrangement for contribution payment, please submit the remittance statement to BestServe by 5 September 2025. In case of remittance statement submission between 5 and 10 September 2025, please submit the payment by cheque. The cheque is required to be received by 10 September 2025. 

If employers require to make contributions through a third-party company or joint bank account, please click here to obtain the eMPF "Third Party Payment Declaration Form“, complete and submit it to eMPF. Please note that eMPF will process the application request upon receipt of the completed form and all relevant supporting document(s) (if applicable). Otherwise, any third-party payments will not be accepted by eMPF.

Employers who have changed their business registration numbers without updating Sun Life MPF records will encounter an error message during eMPF registration due to mismatched information. Please submit an Employer Information Change Form (along with copies of the latest Certificate of Incorporation, Business Registration Certificate) to BestServe Financial Limited ("BestServe"), the former administrator, by 10 September 2025. This will allow us to update your business registration number records and ensure compatibility with the eMPF system.

Otherwise, employers will be required to request information change through eMPF Platform after Sun Life MPF's eMPF onboarding, before they can successfully complete their eMPF registration.

If an employee has transferred to another occupational retirement scheme ("ORSO") or switched their future mandatory contributions to another MPF scheme while retaining accrued benefits with Sun Life MPF, employers are still required to include the information on the remittance statement every month, indicating "0" in the "Relevant Income“ field.

You should start managing your MPF account through the eMPF Platform starting 3 October 2025.

Employer can enrol new employees through the eMPF employer portal. eMPF will notify the employees to complete their enrolment through member portal. If an employee is not willing to register with eMPF, the employer can submit the employee’s enrolment via paper form, the form should be completed by both the employer and the employee, to the eMPF Platform.

Not immediately. eMPF will notify the “Company Authorized Person” to activate the account via email / SMS within 2 working days. Please allow sufficient time for registration and arranging your first contribution through the eMPF Platform.

General points to note: 

1.  A communication pack with a “Notice to participating Employers and Scheme Members of the Scheme” will be sent by the MPF providers to the scheme participating employers and members before the onboarding of the MPF scheme. The onboarding date of the MPF scheme and important  information about onboarding, such as the cut-off date for MPF providers to receive MPF administration instructions, will be provided in the notice.
2. They should register when the first MPF provider onboard to the eMPF Platform and no need to register again when the second MPF provider onboard.
3. Employers should check the onboarding date of each the MPF provider; the notice issued by the MPF provider (includes cut-off dates for different MPF instructions); and the payroll groups and payment methods under each MPF provider.

If the HR outsourcers/payroll vendors/employers would like to obtain payroll integration technical specifications for HR system and payroll software solution to integrate with the eMPF Platform for employee enrolment and contributions, they should sign up at https://www.mpfa.org.hk/en/empf/signuphrintegration

Your payroll vendor can also apply "Signup for Sandbox Access to Perform API Integration Testing and/or Standardized Data File Testing with the eMPF Platform" from the MPFA website. The sandbox testing will be provided, allowing vendor to test and assess the file. 

Following eMPF onboarding, employers can log in to the eMPF online platform to view their new employer account number, which will replace the original Sun Life MPF employer number. When submitting administrative instructions, employers must use the new employer account number, otherwise the instructions may be delayed or rejected. Please log in to the eMPF online platform to obtain your latest account number. Be aware that the "employer account number" is not identical to the "eMPF ID".