MPF FAQs (For Sun Life Rainbow MPF Scheme only)

Have you faced problems when managing MPF account? Which form should be submitted by a member for applying a transfer of MPF or account consolidation? How do employers report the termination of an employee?

The following FAQs may give you an answer. Managing MPF account becomes hassle-free.

If the following FAQs cannot resolve your problem(s), please contact us or call Sun Life Pension Services Hotline at 3183 1888. The information provided on this webpage is subject to change without notice.

To update your contact information in our record, please log on the Online Pension Services Centre, then you can update your contact information under "My Account".

 

Alternatively, you can submit a completed Member Information Change Form

The Online Pension Services Centre allows you to update the following contact information:

  1. Correspondence address;
  2. Residential address*;
  3. Telephone number;
  4. Email address; and
  5. E-notification option.

*If you want to update the residential address for your Special Private Account, you are required to submit a copy of address proof. Valid address proof should be a document, a bill or a correspondence issued by utility companies (e.g. Water Supplies Department, electricity companies and gas company, etc.), banks, government departments, etc. within the 3 months from the submission date.

To change your registered name in our record, please submit a completed Member Information Change Form. In addition, you are required to submit a copy of your new HKID card/passport and a copy of your Marriage Certificate or Deed Poll or relevant supporting document(s).

You can register the MPF Account Balance SMS Service via Online Pension Services Centre or by submitting a completed Member Information Change Form.

If the following FAQs cannot resolve your problem(s), please contact us or call Sun Life Pension Services Hotline at 3183 1888. The information provided on this webpage is subject to change without notice.

You can submit the change of your investment instructions (including fund switching and change of investment mandate) via Online Pension Services Centre or by submitting a completed Switching/Change of Investment Mandate Form.

Fund switching is applicable to the existing account balance only. Change of investment mandate is applicable to the future contributions and the transfer of MPF benefits.

If the following FAQs cannot resolve your problem(s), please contact us or call Sun Life Pension Services Hotline at 3183 1888. The information provided on this webpage is subject to change without notice.

You can contact Sun Life's MPF Advisor to assist you open an MPF account and apply for transfer of accrued benefits and/or account consolidation.

 

If you want us to assign an MPF Advisor to you, please go to "Contact us" and provide your contact information in "Talk to an advisor". Then, we will assign an MPF Advisor to serve you.

To consolidate your personal accounts to Sun Life's MPF scheme, please submit a completed Scheme Member's Request for Account Consolidation Form [FORM MPF(S)-P(C)]

If you don't have an MPF account with Sun Life, please also submit a completed Personal Account Member Enrolment Form.

You can register MPFA's e-Enquiry of Personal Account Service ("ePA Service") via the mobile application (MPFA ePA) or the ePA website to check your personal account information, such as the number of personal account(s) you hold and the name and hotline of the trustee under which each account is held.

For more details of ePA Service, please visit MPFA's website at www.mpfa.org.hk.

To apply for transferring your MPF benefits to Sun Life's MPF scheme, please submit a completed Scheme Member's Request for Fund Transfer Form [FORM MPF(S)-P(M)].

If you don't have an MPF account with Sun Life, please also submit a completed Personal Account Member Enrolment Form.

Through Employee Choice Arrangement ("ECA"), you are allowed to transfer the MPF benefits derived from employee's mandatory contributions from your current employment to your personal account under Sun Life's MPF scheme once a year.

To request for transfer of MPF benefits via ECA, please submit a completed Employee Choice Arrangement - Transfer Election Form [FORM MPF(S)-P(P)].

If the following FAQs cannot resolve your problem(s), please contact us or call Sun Life Pension Services Hotline at 3183 1888. The information provided on this webpage is subject to change without notice.

To apply for withdrawal of your MPF benefits on ground of attaining the retirement age of 65, please submit a completed Claim Form for Payment of Accrued Benefits on Ground of Attaining the Retirement Age of 65 or Early Retirement [FORM MPF(S)-W(R)] together with HKID card copy.

Normally, you can only withdraw your MPF benefits when you reach age 65. However, under the MPF legislation, scheme members are allowed to withdraw their MPF benefits before age 65 on one of the following grounds:

  1. Early retirement;
  2. Permanent departure from Hong Kong;
  3. Total incapacity;
  4. Terminal illness;
  5. Small balance; and
  6. Death

For more details about the grounds for early withdrawal of MPF, please visit MPFA's website at www.mpfa.org.hk.

For the withdrawal of MPF benefits on the ground of early retirement, you must be at least 60 years old. In addition, you are required to make a statutory declaration that you have ceased all employments and self-employments and you have no intention of becoming employed or self-employed again.

To apply for claims on ground of early retirement, please submit a completed Claim Form for Payment of Accrued Benefits on Ground of Attaining the Retirement Age of 65 or Early Retirement [FORM MPF(S)-W(R)], Statutory Declaration for Claims for Payment of MPF Accrued Benefits on Ground of Early Retirement [FORM MPF(S)-W(SD1)] and your HKID card copy.

For the withdrawal of MPF benefits on ground of permanent departure from Hong Kong, you are required to make a statutory declaration that you have departed or will depart from Hong Kong to reside elsewhere with no intention of returning for employment or resettle in Hong Kong as a permanent resident.

To apply for claims on ground of permanent departure from Hong Kong, please submit a completed Claim Form for Payment of Accrued Benefits on Ground of Permanent Departure from Hong Kong/Total Incapacity/Terminal Illness/Small Balance/Death [FORM MPF(S)-W(O)], Tax Residency Self-Certification (Individual), Statutory Declaration for Claims for Payment of MPF Accrued Benefits on Ground of Permanent Departure from Hong Kong [FORM MPF(S)-W(SD2)] and your HKID card copy. In addition, please provide documentary proof satisfactory to the trustee that you are permitted to reside in a place other than Hong Kong.

(Note: scheme members who have previously been paid MPF benefits on this ground should not apply again and no MPF benefits will be paid to scheme members by trustees for a second time.)

In general, the statutory declaration required can be made before and signed by a Commissioner for Oaths (e.g. Public Enquiry Services Centres of District Offices), a Notary Public, Justice of the Peace in Hong Kong. If you are residing overseas, you can make a statutory declaration outside Hong Kong provided that the declaration is made before signed and sealed (if applicable) by a Notary Public or a person authorized by law to take and receive declarations.

The MPF benefits of a deceased member is a part of member's estate. It must be claimed by the member's personal representative or Official Administrator. The claimant is required to submit a completed Claim Form for Payment of Accrued Benefits on Ground of Permanent Departure from Hong Kong/Total Incapacity/Terminal Illness/Small Balance/Death [FORM MPF(S)-W(O)], Tax Residency Self-Certification (Individual) with claimant's HKID card copy and the copy of the Letter of Administrator or Probate.

If the following FAQs cannot resolve your problem(s), please contact us or call Sun Life Pension Services Hotline at 3183 1888. The information provided on this webpage is subject to change without notice.

To log on your member account at Online Pension Services Centre, you should follow the steps below:

  1. Click "Sign In" button on this website, then select "MPF"
  2. Choose the MPF scheme you are participating in
  3. Click "Login Now" to enter the Online Pension Services Centre
  4. Select "Member" and choose the scheme you are participating in from the pull-down menu
  5. Input the username or HKID card/passport number and PIN

You can also download the BestServe MPF Mobile App from App Store or Google Play to log on your member account.

If you are new to the Online Pension Services Centre/ BestServe MPF Mobile App, you are required to complete the "First Time Registration" in order to create your online account. 

 

At the login page of the Online Pension Services Centre/BestServe MPF Mobile App, 

  1. please click "First Time Registration", then fill in your HKID/Passport No. and date of birth.
  2. select the method for receiving a one-time-password ("OTP") and input your registered mobile number or email address (whichever is applicable).
  3. You will receive a one-time password ("OTP"). After verifying the OTP, you can create your username (optional) and PIN.

If you forget your PIN, you can reset it. 

 

At the login page of the Online Pension Services Centre/BestServe MPF Mobile App, please click "Forget PIN", then fill in your HKID/Passport No. or username and your registered mobile number or email address (whichever is applicable). You will receive an OTP. After verifying the OTP, you can reset your PIN.

To change your username or PIN, after logged on the Online Pension Services Centre/BestServe MPF Mobile App, you should select "My Account", then choose "Change Username or Change PIN".

Online Pension Services Centre/BestServe MPF Mobile App allows you to

  1. check MPF account balance, gain/loss, account portfolio and account details;
  2. submit requests for fund switching and change of investment mandate;
  3. check historical and latest fund prices;
  4. download Member Benefit Statement;
  5. opt for receiving electronic statements;
  6. review transaction details; and
  7. update personal information (including contact information, username and PIN, etc.)

For more details of our digital tools, please click here.

The Fund Performance page provides you the latest available fund price, cumulative return and calendar year return of each constituent fund under our MPF scheme. You can also download the latest Quarterly Update which provides you the fund details, such as different kinds of returns, top 10 holdings and manager's commentary, etc.

 

In addition, on the page of fund details, you can download the historical fund prices and compare the performance with another constituent fund under the scheme.

If the following FAQs cannot resolve your problem(s), please contact us or call Sun Life Pension Services Hotline at 3183 1888. The information provided on this webpage is subject to change without notice.

To update your company name in our record, please submit a completed Employer Information Change Form and provide a copy of valid Business Registration Certificate and/or Certificate of Incorporation on Change of Name and/or other relevant registration documents.

To update your company contact information, please submit a completed Employer Information Change Form. For the change of company registered address, please also submit a copy of valid Business Registration Certificate and/or Certificate of Incorporation on Change of Company Address with the form.

To update your company authorised signatory(ies), please submit a completed Updated Authorised Signatories and Information Form and provide the HKID Card/Passport copy of the newly added authorised person(s).

If the following FAQs cannot resolve your problem(s), please contact us or call Sun Life Pension Services Hotline at 3183 1888. The information provided on this webpage is subject to change without notice.

Regular employees (both full-time and part-time) between the age 18 to 64 who have been employed for a continuous period of 60 days or more are required to enroll in your MPF scheme within the first 60 days from the first day of employment. You need to submit a completed Member Enrolment Form for opening an account for your employees.

The employee is not required to make contributions during the "contribution holiday"* and employers do not enjoy a contribution holiday. Employees' contributions should be calculated from the first day following the end of the contribution holiday. Employers should make the employer's contributions for employees from the first day of their employment.

If a new employee is paid on a monthly basis, the first contributions for that employee should be paid on or before the contribution day (i.e. the 10th day) of the calendar month following the one in which the 60th day of employment falls.


Please go to our First Contribution Calculator to help you calculate the amount of the first mandatory contributions and provide you the deadline for paying the first contributions.

*The "contribution holiday" for employees is the first 30 days of their employment and the following incomplete wage period (i.e. the wage period in which the 30th day of employment falls).

If the following FAQs cannot resolve your problem(s), please contact us or call Sun Life Pension Services Hotline at 3183 1888. The information provided on this webpage is subject to change without notice.

You can make MPF contribution payment either by cheque or via direct debit authorisation ("DDA").

If you want to setup a DDA for your company, please submit a completed Direct Debit Authorization to us.

In general, a bank takes 6 - 8 weeks to setup a DDA. Upon the completion of your application, you should receive a confirmation letter from us with the DDA effective date. You should pay your MPF contributions by cheque before the DDA effective date.

To change your company's DDA account for making MPF contribution payment, please submit a completed Direct Debit Authorization to us. Upon the completion of your application, you should receive a confirmation letter from us with the DDA effective date. You should continue to pay your MPF contributions via your existing DDA account before the new DDA effective date.

You are required to make MPF mandatory contributions on or before the Contribution Day. If you failed to make MPF mandatory contributions on time (whether late or insufficient payment), we are required by law to report any outstanding contributions or late payment to the Mandatory Provident Fund Schemes Authority ("MPFA"). Employers may need to pay a surcharge calculated at 5% of the default amount. In addition, employers may be liable to a financial penalty or prosecution.

Therefore, you should allow sufficient mailing time to ensure your completed Remittance Statement and cheque payment received by us on time. If you pay MPF contributions via DDA, please ensure to have sufficient funds in your bank account for the payment.

To file an objection against the contribution surcharge, you should submit a completed Surcharge Objection Form and all relevant proof to MPFA within 14 days of the date of the Payment Notice for Outstanding MPF Contributions and Contribution Surcharge.


You can download the Surcharge Objection Form from MPFA's website at www.mpfa.org.hk.

If the following FAQs cannot resolve your problem(s), please contact us or call Sun Life Pension Services Hotline at 3183 1888. The information provided on this webpage is subject to change without notice.

When an employee ceases employment, you are required to notify us and provide the employee's last day of employment.

 

To notify the termination of an employee, you can submit a completed Leaving Member Notification or report the termination via the Online Remittance Statement under Online Pension Services Centre.

To request for reimbursement of the Long Service Payment or Severance Payment from your employee's MPF account, please submit a completed Leaving Member Notification and Offset of Long Service Payment/Severance Payment Form.

Please note that both employer and the terminating employee are required to sign on the Offset of Long Service Payment/Severance Payment Form and the signatures must match with our record.

After we received your notification of employee termination, a notification letter with Scheme Member's Request for Fund Transfer Form [FORM MPF(S)-P(M)] will be sent to the terminated employee.

The terminated employee may consider to retain his/her MPF benefits in the original MPF scheme or transfer the MPF benefits to a personal account under another MPF scheme.

If the following FAQs cannot resolve your problem(s), please contact us or call Sun Life Pension Services Hotline at 3183 1888. The information provided on this webpage is subject to change without notice.

To log on the employer account at Online Pension Services Centre, you should follow the steps below:

  1. Click "Sign In" button on this website, then select "MPF"
  2. Choose the MPF scheme you are participating in
  3. Click "Login Now" to enter the Online Pension Services Centre
  4. Select "Employer" and choose the scheme you are participating in from the pull-down menu
  5. Input the username or login ID and PIN

If you are new to the Online Pension Services Centre, you are required to complete the "First Time Registration" in order to create your online account. 

On the login page of the Online Pension Services Centre, please click "First Time Registration", then select the scheme you are participating in. After that, fill in your login ID (i.e. your employer code) and registered email address. You will receive an one-time password ("OTP"). After verifying the OTP, you can create your username (optional) and PIN.

If you forget your PIN, you can reset it. 

On the login page of the Online Pension Services Centre, please click "Forget PIN", then select the MPF scheme you are participating in. After that, fill in your login ID or username and your registered email address. You will receive an OTP. After verifying the OTP, you can reset your PIN.

To change your username or PIN, after logged on the Online Pension Services Centre, you should select "My Account", then choose "Change Username or Change PIN".

Online Pension Services Centre allows you to

  1. review the Employer Statements;
  2. check contribution history;
  3. check the outstanding surcharge (if any) imposed by MPFA;
  4. calculate and submit MPF contributions;
  5. upload contribution files;
  6. report members' termination;
  7. opt for receiving electronic statements (electronic statements for past 24 months will be provided);
  8. download employer's frequently used forms; and
  9. calculate the Long Service Payment or Severance Payment for terminated employees

For more details of our digital tools, please click here.

If the following FAQs cannot resolve your problem(s), please contact us or call Sun Life Pension Services Hotline at 3183 1888. The information provided on this webpage is subject to change without notice.

Any self-employed persons between the age of 18 and 65, no matter how profitable the business is, are required to enroll themselves in an MPF scheme.

If your relevant income is less than the minimum relevant income level or your business sustained a loss, you are not required to make mandatory contributions.

*Please visit MPFA's website at www.mpfa.org.hk for more details about the minimum relevant income level.

Self-employed persons are required to make an one-off annual declaration on or before each financial year of the scheme in which the relevant income earned will be reported and the mode of contribution will be confirmed for arranging contributions in the next financial year of the scheme. In general, a self-employed person cannot make subsequent changes on the relevant income and the mode of contribution if he/she has already started making contributions in a financial year of the scheme.

If the following FAQs cannot resolve your problem(s), please contact us or call Sun Life Pension Services Hotline at 3183 1888. The information provided on this webpage is subject to change without notice.

If you cease to be self-employed, you are required to notify us in writing or submitting a completed Scheme Member's Request for Fund Transfer Form [FORM MPF(S)-P(M)] on or before the next contribution day and make your last contributions before the contribution period ends.

If the following FAQs cannot resolve your problem(s), please contact us or call Sun Life Pension Services Hotline at 3183 1888. The information provided on this webpage is subject to change without notice.

To encourage the working population developing a saving habit and plan ahead for their retirement, the Hong Kong government has passed the legislation to provide tax benefits to members who make tax deductible voluntary contributions with effect from 1 April 2019.

About TVC:

Easy to open an account - If you are an MPF scheme's employee member, a self-employed person member, a personal account holder or member of an MPF exempted ORSO scheme, you are eligible to open a TVC account with your preferred trustee.

Flexible contribution - You can choose making either regular or lump-sum contributions and you are allowed to adjust contribution amounts based on your needs and circumstances. You can even suspend and resume making contributions at any time.

Enjoy tax benefits - According to Hong Kong Inland Revenue Ordinance ("IRO") with effect from the assessment year 2019/2020, your TVC can enjoy tax benefits. The tax deduction for TVC caps at HK$60,000 and the maximum of tax savings is HK$10,200.

Convenient to manage - You can either make your investment portfolio via the constituent funds offered by the MPF scheme you selected or choose Default Investment Strategy. In addition, you can transfer all your TVC benefits to a TVC account under another MPF scheme.

For more details of TVC, please click here.

If the following FAQs cannot resolve your problem(s), please contact us or call Sun Life Pension Services Hotline at 3183 1888. The information provided on this webpage is subject to change without notice.

Special Private Account ("SPA") is tailored to help you plan for your retirement at the MPF platform. Its diversified features may meet your retirement needs.

Flexible features of the SPA include wide range of investment choices, low investment amount requirement and flexible withdrawal of account balance.

For more details of SPA, please click here.