Cashless Arrangement Service

Designated client should be insured under any of the following plans:

Step 1:  Contact us⁵

• Call HMG 24-hour hotline at (852) 3002 0816 or China toll free hotline 400 616 0151 and provide the required information:

             o   Your personal information for identification

             o   Your policy number and mobile number

             o   Your preferred network hospital or specialist (if any)

•  HMG will inform you the turnaround time of booking and arrange the appointment

Step 2: : Get pre-approval

a. Cashless Services for Designated Day Case Surgery

Complete and email the “Pre-Authorization Application Form - For Day Surgery” to  sunlife_pa@hmg.com.hk

b. Cashless Hospitalization Services

Complete and email the “Pre-Authorization Application Form” to  sunlife_pa@hmg.com.hk

Step 3: Admission to the hospital or clinic

Present your personal identification document upon admission to the hospital or clinic.

Step 4: Discharge

In general, you are not required to pay any extra if the cost is within the approved credit amount. And there is no need to file a claim upon discharge or the day case surgery.

Should your medical bill contain any deposits, expenses or services that are not approved nor mentioned in your Letter of Guarantee, you may need to settle the deductible or shortfall upon discharge before making a subsequent claim.