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complete claims form and collect documents

COMPLETE THE CLAIM FORM AND COLLECT SUPPORTING DOCUMENTS

Fill out the following form

Bright Superb Health Medical Expense Claim Form

  • Part 1: to be completed and signed by the Policy Owner and Insured
  • Part 2: to be completed by the registered medical practitioner at the Claimant’s expense

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Gather supporting documents

  • ID card copy of the Policy Owner
  • Original receipts and hospital statement (with name of patient, diagnosis and treatment details)
  • Copies of supporting documents such as discharge summary, referral letter, pathological and laboratory reports, etc.

submit documents

SUBMIT THE DOCUMENTS

Please submit the required documents within 30 days from date of discharge/surgery

By Mail

Sun Life Claims Department
G/F, Cheung Kei Center Tower B,
18 Hung Luen Road, Hunghom,
Kowloon, Hong Kong.


waiting for claims approval

CLAIMS ASSESSMENT

We may request additional information during the claims process.

If you have any enquiries, please contact your advisor or the
Inter Partner Assistance Hong Kong Limited (IPA)
Client Service Centre at (852) 8101 8011


waiting for claims payout

PAYOUT

After the claim is processed, payment will be made via the method you have selected during the claim submission:

  • Pay to premium autopay bank account
  • By cheque (mail to me)
  • By cheque (via advisor)

My Sun Life HK Client Digital Platforms

Manage your policy at your fingertips 24/7

  • Make a Claim

    Submit Accident or Hospitalization & Surgical claims in one go and stay tuned with the status.

  • Update Your Personal Information

    No forms or signatures required. Keep your correspondence address, contact number and email address up-to-date.

  • Access Your Documents Anytime

    Sign up for eAdvice service to view all your policy documents and coverage details whenever you need to.

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