Individual Insurance Claims

Learn more about the claims procedure and download forms you need

Accident Claim

NEW eClaims available

Claims procedure

Hospitalization & Surgical Claim

NEW eClaims available

Claims procedure

Critical Illness Claim

Claims procedure

Death Claim

Claims procedure

Disability Benefit Claim

Claims procedure

Track your Claim Status

Claim status tracking is currently exclusive for Accident claims or Hospitalization & Surgical claims submitted via My Sun Life HK Client Digital Platforms or paper forms.
For other types of claims, please contact your advisor or our Client Service Centre at (852) 2103 8928 for your claim status.

BY DEFAULT

You will receive a push notification whenever your claim status changes. Tap the notification to go directly to your claim details

STEP 1

If you did not receive or missed the notification, open the app and go to Claims > View claim history

STEP 2

Choose the claim you want to check

STEP 3

You can find the status under the claim number in the details page

My Sun Life HK Client Digital Platforms

Easily manage policies, submit claims, and get support through our digital platform. Both app and web versions are available.

Learn more

AppleStore
GooglePlay
Sign in

For Android users in Mainland China, please log in to our web version to download the APK installer.