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Learn more about the claims procedure and download forms you need

Critical Illness Claim

Claims procedure

Death Claim

Claims procedure

Disability Benefit Claim

Learn more

Track your Claim Status

Claim status tracking is currently exclusive for Accident as well as Hospitalization & Surgical claims
submitted via My Sun Life HK app or paper forms.
For other types of claims, please contact your advisor or our Client Service Centre at (852) 2103 8928 for your claim status.

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BY DEFAULT
You will receive a push notification once your claim status changed. Click on the notification and it will direct you to the claim details

click on claims click on claims

STEP 1
If you did not receive or missed the notification, open the app and click on ‘Claims’ section

check claim status check claim status

STEP 2
Select the claim that you would like to check its status

claim status claim status

STEP 3
The claim status is shown at the top right corner of the claim details

My Sun Life HK app

Manage your policy at your fingertips 24/7

Review coverages and submit claims Review coverages and submit claims

Review coverages and submit claims
View your policies and coverage of your whole family. Make a claim and get your payout quickly

Manage investment-linked funds Manage investment-linked funds

Manage investment-linked funds
Investment-linked fund switching and change of future premium allocation

Contact your advisor or our Client Service Centre Contact your advisor or our Client Service Centre

Professional support
Contact your advisor or our Client Service Centre for professional advice

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