Individual Insurance Claims

Learn more about the claims procedure and download forms you need

Accident Claim

NEW eClaims available

Claims procedure

Hospitalization & Surgical Claim

NEW eClaims available

Claims procedure

Critical Illness Claim

Claims procedure

Death Claim

Claims procedure

Disability Benefit Claim

Claims procedure

Track your Claim Status

Claim status tracking is currently exclusive for Accident claims or Hospitalization & Surgical claims submitted via My Sun Life HK Client Digital Platforms or paper forms.
For other types of claims, please contact your advisor or our Client Service Centre at (852) 2103 8928 for your claim status.

BY DEFAULT

You will receive a push notification once your claim status changed. Click on the notification and it will direct you to the claim details

STEP 1

If you did not receive or missed the notification, open the app and click on ‘Claims’ section

STEP 2

Select the claim that you would like to check its status

STEP 3

The claim status is shown at the top right corner of the claim details

My Sun Life HK Client Digital Platforms

Bright features of My Sun Life HK

Make a Claim
Submit Accident claims or Hospitalization & Surgical claims in one go and stay tuned with the status.

Update Your Personal Information
No forms or signatures required. Keep your correspondence address, contact number and email address up-to-date.

Access Your Documents Anytime
Sign up for eAdvice service to view all your policy documents and coverage details whenever you need to.
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