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complete claims form and collect documents

COMPLETE THE CLAIM FORM AND COLLECT SUPPORTING DOCUMENTS

Fill out the following form

Accident Benefit Claim Form

  • Part 1: to be completed and signed by the Policy Owner and Insured (if submitting your claim via My Sun Life HK Client Digital Platforms, you don’t need to complete this part on a printed form)
  • Part 2: to be completed by the registered medical practitioner at the Claimant’s expense

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Gather supporting documents

  • ID card copy of the Policy Owner
  • Original receipts and hospital statement (with name of patient, diagnosis and treatment details)
  • Copies of supporting documents such as discharge summary, referral letter, pathological and laboratory reports, etc.
submit documents

SUBMIT THE DOCUMENTS

Please submit the required documents within 90 days from date of discharge/surgery/consultation.

Via My Sun Life HK

Or

In person/By mail
  • G/F, Cheung Kei Center Tower B, 18 Hung Luen Road, Hunghom, Kowloon, Hong Kong

HOW TO SUBMIT CLAIMS ON MY SUN LIFE HK?

Go to Claims sectionmake a claim

Step 2.1
Click “Make a Claim” on the cover page or on the “More Services” page


Step 2.2
Select your claim type, enter details and upload photos of supporting documents

“selectupload documents

review and submit claimdocuments submitted

Step 2.3
Review and submit claim. If we need additional original supporting documents, My Sun Life HK will provide further instructions


submit documents

SUBMIT THE DOCUMENTS

Please submit the required documents within 90 days from date of discharge/surgery/consultation.

Via My Sun Life HK

HOW TO SUBMIT CLAIMS ON MY SUN
LIFE HK?

Or

In person/By mail
  • G/F, Cheung Kei Center Tower B,
    18 Hung Luen Road, Hunghom, Kowloon, Hong Kong
waiting for claims approval

CLAIMS ASSESSMENT

We may request additional information during the claims process.

If you have submitted your claim via My Sun Life HK, you would receive a pending notification with instructions on the information required.

You may check your claim status in My Sun Life HK.

How to track my claim on My Sun Life HK

For other submission methods, please contact your advisor or our Client Service Centre for your claim status.

Client Service Centre: (852) 2103 8928 (Monday to Friday from 9 a.m. to 6 p.m., Saturday from 9 a.m. to 1 p.m.)

waiting for claims payout

PAYOUT

After the claim is processed, payment will be made via the method you have selected during the claim submission:

  • Pay to premium autopay bank account
  • Via Faster Payment System (FPS)
  • By cheque (mail to me)
  • By cheque (via advisor)
    •  

Track your Claim Status 

Claim status tracking is currently exclusive for Accident as well as Hospitalization & Surgical claims submitted via My Sun Life HK or paper forms.
For other types of claims, please contact your advisor or our Client Service Centre at (852) 2103 8928 for your claim status.

BY DEFAULT

You will receive a push notification once your claim status changed. Click on the notification and it will direct you to the claim details

STEP 1

If you did not receive or missed the notification, go to the app and click “More”, followed by “Claim History”

STEP 2

Select the claim that you would like to check its status

STEP 3

The claim status is shown at the top right corner of the claim details

My Sun Life HK Client Digital Platforms

Manage your policy at your fingertips 24/7

Make a Claim

Submit Accident or Hospitalization & Surgical claims in one go and stay tuned with the status.

Update Your Personal Information

No forms or signatures required. Keep your correspondence address, contact number and email address up-to-date.

Access Your Documents Anytime

Sign up for eAdvice service to view all your policy documents and coverage details whenever you need to.

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