BY DEFAULT
You will receive a push notification once your claim status changed. Click on the notification and it will direct you to the claim details
Please submit the required documents within 90 days from date of discharge/surgery/consultation.
HOW TO SUBMIT CLAIMS ON MY SUN
LIFE HK?
We may request additional information during the claims process.
If you have submitted your claim via My Sun Life HK, you would receive a pending notification with instructions on the information required.
You may check your claim status in My Sun Life HK.
How to track my claim on My Sun Life HKFor other submission methods, please contact your advisor or our Client Service Centre for your claim status.
Client Service Centre: (852) 2103 8928 (Monday to Friday from 9 a.m. to 6 p.m., Saturday from 9 a.m. to 1 p.m.)
After the claim is processed, payment will be made via the method you have selected during the claim submission:
Manage your policy at your fingertips 24/7
Make a Claim
Submit Accident or Hospitalization & Surgical claims in one go and stay tuned with the status.
Update Your Personal Information
No forms or signatures required. Keep your correspondence address, contact number and email address up-to-date.
Access Your Documents Anytime
Sign up for eAdvice service to view all your policy documents and coverage details whenever you need to.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC.