complete claims form and collect documents

COMPLETE THE CLAIM FORM AND COLLECT SUPPORTING DOCUMENTS

Fill out the following form

Accident Benefit Claim Form

  • Part 1: to be completed and signed by the Policy Owner and Insured (if submitting your claim via My Sun Life HK app, you don’t need to complete this part on a printed form)
  • Part 2: to be completed by the registered medical practitioner at the Claimant’s expense

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Gather supporting documents

  • ID card copy of the Policy Owner
  • Original receipts and hospital statement (with name of patient, diagnosis and treatment details)
  • Copies of supporting documents such as discharge summary, referral letter, pathological and laboratory reports, etc.

submit documents

SUBMIT THE DOCUMENTS

Please submit the required documents within 90 days from date of discharge/surgery/consultation.

Via My Sun Life HK app

HOW TO SUBMIT CLAIMS ON MY SUN
LIFE HK APP?


Or

In person/By mail
  • G/F, Cheung Kei Center Tower B,
    18 Hung Luen Road, Hunghom, Kowloon, Hong

waiting for claims approval

CLAIMS ASSESSMENT

We may request additional information during the claims process.

If you have submitted your claim via My Sun Life HK app, you would receive a pending notification with instructions on the information required.

You may check your claim status in My Sun Life HK app.

How to track my claim on My Sun Life HK app

For other submission methods, please contact your advisor or our Client Service Centre for your claim status.

Client Service Centre: (852) 2103 8928 (Monday to Friday from 9 a.m. to 8 p.m., Saturday from 9 a.m. to 1 p.m.)


waiting for claims payout

PAYOUT

After the claim is processed, payment will be made via the method you have selected during the claim submission:

  • Pay to premium autopay bank account
  • Via Faster Payment System (FPS)
  • By cheque (mail to me)
  • By cheque (via advisor)

My Sun Life HK app

Manage your policy at your fingertips 24/7

Review coverages and submit claims
View your policies and coverage of your whole family. Make a claim and get your payout quickly

Manage investment-linked funds
Investment-linked fund switching and change of future premium allocation

Professional support
Contact your advisor or our Client Service Centre for professional advice

 

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