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If the total claim amount exceeds HKD8,000, please submit an eClaim first and provide the original documents in person or by mail to:
Client Service Centre
G/F, MU Tower B, 18 Hung Luen Road, Hunghom, Kowloon, Hong Kong
We will begin processing your eClaim immediately, but a final decision will be made after receiving the original documents.
Log in to your My Sun Life HK account and follow these simple steps. Remember to submit your claim and documents within 90 days of your discharge, surgery, or consultation.
Tap Claims on the Home screen and select Make a claim from the menu
Select Accident claim and choose the insured person
Fill in the claim details and upload the required documents
Review and submit your claim
After receiving the claim submission, we will process your claim in as fast as 1 working day.
If we need additional information from you during the claim process, we will send you a "pending" push notification with instructions.
You will receive a push notification from My Sun Life HK App for any claim status change.
Missed the notifications? You can always go to the App and follow these steps to keep track of the status:
Tap Services on the bottom navigation bar
Select View claim history
Choose the claim you want to check
You can find the status under the claim number in the details page
After the claim is processed, you will receive the payment via the method you have selected:
Sign in to access the details of your coverages and assets, and submit different policy service requests anytime.
If you are situated in Mainland China or overseas and cannot use the app version, you can still access your policy details via the web version of My Sun Life HK.
For other submission methods, please contact:
(852) 2103 8928
Monday to Friday: 9am to 6pm,
Saturday: 9am to 1pm
