We are always here on your road to recovery, on top of the medical assistance provided to you, we are also here to offer you more assistance to assist you getting back to normal life. You can arrange the following services2 from HMG, HMG will provide at least two shortlisted service providers for the insured to select from. Please note that we cover only the administrative support of the above service, all the actual costs of the services referred or arranged shall be borne by you.
1. Spouse Care
- Within 2 business days upon receiving all the necessary proof or documents, we will arrange a registered psychologist to provide psychological counselling for the insured’s spouse.
2. Parental Care
- Within 24 hours upon receiving all the necessary proof or documents, we will secure a place in a licensed elderly home in Hong Kong for insured’s parent(s) who are age 65 or above.
- Arrange the transportation of the parent(s) together with you or your designated representative to the elderly home
3. Child Care
- Within 24 hours upon receiving all the necessary proof or documents, we will arrange for a qualified babysitter or child caretaker, to provide childcare assistance at the insured’s residence.
- This service is available for a maximum of 2 insured’s children under the age of 15, and up to 8 hours of service per policy.
4. Pet Care
- Within 24 hours upon receiving all the necessary proof or documents, we will arrange for up to 2 of your cats and/or dogs at a licensed pet hotel in Hong Kong for a maximum of 5 days.
- Arrange the transportation of your pet(s) together with you or your designated representative to the licensed pet hotel
5. Home Care
- Within 24 hours upon receiving all the necessary proof or documents, we will provide home care services at your residence, including cleaning, cooking and laundry services (up to a maximum of 8 hours of service per policy).
6. Hospital Discharge Assistance
- Arrange escort personnel to handle hospital discharge procedure
- Arrange transportation for the insured from the hospital in Hong Kong to their residence.
- You shall submit the application to HMG 1 business day before discharge. HMG needs to receive all relevant documents (e.g. Hospital Admission Certificate with diagnosis/Discharge Summary/Letter of Undertaking with the insured’s signature) simultaneously for verification.
- The service will be available on the subsequent business day.
