Digital insurance experience

Press and start your ‘SUN’ mobile insurance experience!

Coronavirus disease (COVID-19) is sweeping across the globe. With our solid foundation, Sun Life is continuing to put our clients at the center of everything we do, and creating innovative new solutions in facing up to the many uncertainties. We are constantly striving to provide a compelling one-stop digital experience to our clients, and now we’ve gone further with a new digital sales system that brings insurance services directly to our Clients at homes.  Driven by the latest technology, our new system gives you full support at every step of the insurance process. This means you can stay safe at home and purchase your insurance needs online. For your convenience, this new service is offered from now until June 30, 2020 so you and your loved ones can enjoy all the cover you need in these difficult times.

Gain the promotion offer after virtual meeting with our advisors and completing the eFNA Gain the promotion offer after virtual meeting with our advisors and completing the eFNA

Limited time offer:

Get a HKD100 foodpanda e-coupon*! All you have to do is to

  • click here and leave your information on or before 30 September,
  • have a meeting with one of our advisors and
  • complete an online Financial Needs Analysis (eFNA) by 31 October

Offer shall be subject to terms and conditions.


SLHK innovative client journey facilitates insurance from home

How to manage your wealth while staying at home?
Our newly launched digital sales system brings insurance services directly to your home. This means you can now arrange comprehensive medical protection for your family and loved ones, and plan a rewarding retirement from the comfort and safety of your sofa!

Our new digital sales system is easy-to-use and totally confidential and secure. So you can just stay home, relax and purchase designated insurance products2 with 4 simple steps through the system from now till June 30, 2020. Our advisors will support you every step of the way to help you work out the best protection for your needs.

Talk to our SLHK advisor remotely

Step 1) Plan remotely side-by-side with our advisors

Enter the digital sales system in a secure way

Step 2) Access through any device that can go online, no need to set up an account or install software and log on securely through a one-time URL

Sign digitally

Step 3) Check and confirm your insurance application and sign on the screen digitally, without the need for printing

settle payment via new credit card system gateway easily

Step 4) Settle initial premiums through our new credit card payment gateway and it’s all done!

My Sun Life HK app provides all your needs in the palm of your hands.

Everything you need in the palm of your hand. Designed specifically for clients, My Sun Life HK app lets you check all the details of your entire family's coverage, plus updates of investment-linked assurance schemes, and savings. All you need is clear, transparent, and at your fingertips. The app also lets you submit claims during the COVID-19 situation so you can enjoy greater peace of mind anytime anywhere.

How My Sun Life HK can assist you?

Acknowledge policy contracts Acknowledge policy contracts

Acknowledge policy contracts
My Sun Life HK has six main bright features, in which the function allows you to receive and acknowledge digital policy contracts3.

My Sun Life HK app supports fast and easy payment My Sun Life HK app supports fast and easy payment

Fast and easy payments
You can submit claims online without leaving home through our e-claim service. Not only can you submit your claim requests quickly and easily through the app, you can also get your payments quickly through the Fast Payment System (FPS)4. Under our one-stop system and with the support of FPS, we can now settle and pay accident claims submitted through the My Sun Life HK app within 24 hours at the earliest5.

Now you can also receive regular payouts from your policies through the app including cash bonuses, cash, cash rewards, women’s health check-up benefits, guaranteed returns at maturity, and auto-pay via FPS4, all quickly and easily.

My Sun Life HK app supports powerful functions My Sun Life HK app supports powerful functions

More bright functions
Whatever you want to do, whether it’s checking the details of your protection coverage, submitting a claim request, or switching funds to your choice of investment-linked assurance schemes, you can do it all on the My Sun Life HK app. Watch the video to find out more about the useful new functions.

Press and start your ‘SUN’ digital insurance experience!

Innovation, is about today inventing tomorrow. Sun Life has initiated a one-stop digital platform, that pushes forward all-round protection for everyday life. So today you can experience the mobile insurance system!

(Cantonese version only)

  1. The following terms and conditions apply to the offers (“Offers”). By participating in the Offers, the participants understand and expressly agree to be bound by these terms and conditions:
    • The Offers are only available during the respective offer periods stated above. Participation outside the offer periods is not eligible.
    • The employees and agents of Sun Life are eligible to participate.
    • Participants need to complete all aforementioned steps in order to participate.
    • No transfer, assignment, cash redemption or substitution by participants is permitted. Sun Life, may at its sole discretion, reserves the right to substitute the e-coupon (or part of the e-coupon) with an alternative gift with the equal monetary value and/or specification.
    • Sun Life is not the supplier of the e-coupon. Any enquiry or complaint for the quality related to the e-coupon or service provided should be directed to the relevant service provider or other third parties. Sun Life shall assume no liability in respect thereof. The service provider is solely responsible for all service offered to participants.
    • The use of the e-coupon shall be subject to the terms of conditions of the e-coupon / service provider.
    • If for any reason the Offers are not capable of running as planned, due to an event of force majeure or any other cause outside Sun Life reasonable control, Sun Life reserves the right, at its sole discretion, to cancel, terminate, modify, or suspend the Offers without prior notice.
    • E-coupons will be given out in a first-come-first-serve basis, while stocks last.
    • Participants will be contacted by email or SMS within two weeks.
    • Sun Life reserves the right to amend the above terms and conditions without prior notice. In case of any dispute arising from this Campaign, the decision of Sun Life shall be final and conclusive.
  2. Designated products are: Foresight Deferred Annuity Plan, WeHealth, WeHealth Plus Scheme 1, WeHealth Plus Scheme 2, Hospital Income Insurance Plan, and SunCare Accident Protection Plan.
  3. Applicable to applications for individual insurance policy in Hong Kong. Applications outside Hong Kong (including the People's Republic of China) will not be accepted.
  4. Applicable to clients who select the FPS as payment channel. An FPS account must be held by the policy owner .
  5. Only for Individual accident benefits. Documents and information provided shall be complete and valid, and submitted via the My Sun Life HK app; clients must have selected to receive claim payments via the Hong Kong Monetary Authority’s Faster Payment System (FPS). Subject to terms and conditions of FPS and the My Sun Life HK app.

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