Individual policies

Important notes

  • Interim Receipt has been discontinued since 30 June 2024.
  • An official receipt will be issued to the policy owner upon receipt of the premium (except autopay payment).
  • If the policy owner has not received the official receipt, please contact our Client Services Hotline for follow up.
  • To protect your interests, please pay the premium directly to “SUN LIFE HONG KONG LIMITED”. DO NOT pass cash or transfer funds to any third parties (including licensed insurance intermediary).

How to view your eReceipts?

If you have registered for eAdvice, you may view your eReceipts at your My Sun Life HK app and web version once the payment is processed.

Learn more

Visa / Mastercard / UnionPay cards

You can settle your premium and levy payment (if applicable) online for new applications and renewal premium anytime, anywhere in Hong Kong dollars (HKD).

You can settle your premium and levy payment (if applicable) online for new applications and renewal premium anytime, anywhere in Hong Kong dollars (HKD) using Visa, Mastercard or UnionPay cards*.

New applications

Please click the following link to process:

https://mysunlife.sunlife.com.hk/NPePayment/#/gateway-main?vgnLocale=en_CA 

You can use any Visa/Mastercard credit cards or UnionPay cards to pay premiums for new applications.

 

Renewal premium


You can proceed to the payment page in My Sun Life HK by clicking "Proceed to ePayment" under the "Billing" section of "Policy Details".

Visa/Mastercard credit cards and UnionPay cards will be accepted for renewal premium settlement.

 

Important notes

Payment will be processed by Visa/Mastercard/UnionPay Payment Gateway Services. No credit card details will be stored in Sun Life's system.

 

*For UnionPay cards

UnionPay is only applicable for making payments of Medical and Personal Accident Plans.
The daily transaction limit of UnionPay for each Policy Owner is HKD37,000. This amount or the limit on the number of transactions may vary depending on the card issuer. If the transaction is not accepted, you should refer to your card issuer.

Faster Payment System (FPS)

Only HKD is accepted. The maximum amount of each transaction may vary between banks and individual account settings.

You can settle policy payments with FPS via the following ways:

  • Log in to My Sun Life HK . Go to "My Policies" page and choose the policy you want to settle premium for. Click "Proceed to ePayment" under the "Billing" section. Screenshot the FPS payment QR code and settle premium via the app of your FPS service provider.

  • Scan the FPS QR code on the Premium Notice with your mobile phone.

Only HKD is accepted. The maximum amount of each transaction may vary between banks and individual account settings. You may contact your FPS provider for more details.

 

Important notes

  • Please allow 2 working days for the payment to be updated and keep the online payment proof for your record.

PPS

You can settle your premium payment anytime, anywhere, through the use of a touch-tone telephone or via the Internet, from your pre-registered bank accounts.

With PPS, you can settle your premium payment anytime, anywhere, through the use of a touch-tone telephone or via the Internet, from your pre-registered bank accounts.

  • Bill payment by phone: 18031
  • Bill payment through Internet: www.ppshk.com
  • Merchant Code: 9109 (Sun Life Hong Kong Limited)
  • You have to select the Bill Type as follows to make the payment:  
  1. Renewal Premium & Levy
  2. Policy Change / Reinstatement Deposit / Lump Sum Investment
  3. Policy Loan Repayment
  4. Deposit for Application
  5. Levy only
  • Bill account number: The 7-digit or 9-digit policy number.

    (If policy number starts with “E”, please enter “4” to replace the “E”; If policy number starts with “I”, please skip the “I” by just entering the 7-digit or 9-digit numbers.)

 

Important notes

  • Please allow 2 working days for processing.
  • You may write down the reference number of the PPS transaction for your record.

ATM

You can settle your premium payment through ATMs 24 hours a day at any HSBC/Hang Seng Bank ATM with the 'Bill Payment Service' sign in Hong Kong.

You can settle your premium payment through ATMs 24 hours a day at any HSBC/Hang Seng Bank ATM with the 'Bill Payment Service' sign in Hong Kong.

 

You have to select the Bill Type as follows to make the payment:

  1. Renewal Premium & Levy
  2. Policy Change / Reinstatement Deposit / Lump Sum Investment
  3. Policy Loan Repayment
  4. Deposit for Application
  5. Levy only
  • Bill account number: The 7-digit or 9-digit policy number.

    (If policy number starts with “E”, please enter “4” to replace the “E”; If policy number starts with “I”, please skip the “I” by just entering the 7-digit or 9-digit numbers.)
     

Important notes

  • Please keep the ATM advice slip as a receipt and allow 2 working days for processing.

Internet banking service

If you are a bank account holder at any participating banks and have registered for Internet Banking Service, you can settle the premium payments directly through the Internet.

If you are a bank account holder at any participating banks and have registered for Internet Banking Service, you can settle the premium payments directly through the Internet. For details, please contact the individual bank accordingly.

  • You have to select the Bill Type as follows to make the payment:
  1. Renewal Premium & Levy
  2. Policy Change / Reinstatement Deposit / Lump Sum Investment
  3. Policy Loan Repayment
  4. Deposit for Application
  5. Levy only
  • Bill account number: The 7-digit or 9-digit policy number.

    (If policy number starts with “E”, please enter “4” to replace the “E”; If policy number starts with “I”, please skip the “I” by just entering the 7-digit or 9-digit numbers.)

 

Important notes

  • Please allow 2 working days for processing.
  • You may keep the online payment proof for your record.

Phone banking service

If you are a bank account holder at any participating banks and have registered for Phone Banking Service, you can settle your premium payments by using a touch tone phone.

If you are a bank account holder at any participating banks and have registered for Phone Banking Service, you can settle your premium payments by using a touch tone phone. For details, please contact the individual bank accordingly.

  • You have to select the Bill Type as follows to make the payment:
  1. Renewal Premium & Levy
  2. Policy Change / Reinstatement Deposit / Lump Sum Investment
  3. Policy Loan Repayment
  4. Deposit for Application
  5. Levy only
  • Bill account number: The 7-digit or 9-digit policy number.

    (If policy number starts with “E”, please enter “4” to replace the “E”; If policy number starts with “I”, please skip the “I” by just entering the 7-digit or 9-digit numbers.)

 

Important notes

  • Please allow 2 working days for processing.
  • You may write down the reference number for your record.

 

Cash deposit service at Citibank (Hong Kong)

You may deposit HKD cash and USD notes directly at designated Citibank branches in Hong Kong. Cheque deposits are not accepted.

You may deposit HKD cash and USD notes directly at designated Citibank branches in Hong Kong. Cheque deposits are not accepted.

 

Important notes

  • Before visiting the branch, it is recommended to check with Citibank about the latest service arrangements at the designated branch.
  • Designated deposit slips can be obtained at the relevant Citibank branches.
  • Please retain your deposit advice for your records.
  • This service is only available at branch counters and is not applicable to ATMs.

 

Telegraphic transfer / Local bank transfer

You can settle the policy payment by Telegraphic Transfer/Local Bank Transfer. Applicable to payments for premium and / or levy.

You can settle the policy payment by Telegraphic Transfer/Local Bank Transfer. Applicable to payments for premium and / or levy.

 

Important notes

  • We accept payment from the policy owner or eligible third-party. Eligible third-party includes insured, policy owner's spouse, child, parent, sibling, grandparent, grandchild.
 For third-party payments, Third Party Payment Declaration Form and a copy of the payer's ID card are required for record purposes.
  • The service charge of Telegraphic Transfer is borne by the payer. Please contact the relevant bank for details.
  • Policy number, Policy owner's name and payment purpose (e.g. Premium/ Levy) must be filled in at the "Message to Payee"/ "Message to Beneficiary" section. Payment will be applied to policy premium, unless other payment purposes are specified in the remittance advice. Payment allocation must be provided if the payment is paid for more than one policy, e.g. E12345678 HKD3000, E23456789 HKD5000.
  • Payment record must be provided after completing the Telegraphic Transfer / Local
 Bank Transfer. Please notify your Advisor or contact us to follow up on the payment by providing the payment records.
  • For HKD policies, only payments in HKD will be accepted. For USD/RMB/AUD/CAD/GBP policies, only payments in HKD or in policy currency will be accepted.
 You should ensure your premium payments are sent to the correct bank account above in the respective currency acceptable to the policy. If the TT remittance is not in the correct currency, the bank may still accept your TT remittance and perform foreign exchange translation automatically according to the prevailing exchange rates as determined by the bank. SLHK will not bear these exchange rate risks and the bank charges involved.
  • We will send an official receipt to the policy owner when we receive the remittance.

 

CITIBANK

 

Account Name:

 Sun Life Hong Kong Limited
Bank Code: 006
Account Number:

HKD Account : 391-0873-5018 (Applicable for all currency policy)

USD Account : 391-1770-8435 (Applicable for USD policy only)

CAD Account : 391-6150-3541 (Applicable for CAD policy only)

GBP Account : 391-6150-3592 (Applicable for GBP policy only)

AUD Account : 391-6152-3933 (Applicable for AUD policy only)
Swift Code: CITIHKHX or CITIHKHXXXX
Bank Name: Citibank N.A., Hong Kong Branch
Bank Address: 50/F Champion Tower, 3 Garden Road, Central, HK
Message to Beneficiary / Message to Payee

"Policy number, Policy owner's name and payment purpose

<Provide payment allocation if the payment is paid for more than one policy.>
Corresponding Bank for AUD Account

Corresponding Bank:

Citibank Limited Sydney (Swift: CITIAU2X)

Corresponding Bank address:


Citibank N.A. Sydney. Floor 14, Citigroup Centre 2 Park Street Sydney

 

HSBC

 

Account Name:

 Sun Life Hong Kong Limited
Bank Code: 004
Account Number:

HKD Account : 083-084434-001 (Applicable for all currency policy)

USD Account : 083-084434-274 (Applicable for USD policy only)

CAD Account : 808-196422-279 (Applicable for CAD policy only)

GBP Account : 808-196422-276 (Applicable for GBP policy only)
Swift Code: HSBCHKHHHKH
Bank Name: The Hongkong and Shanghai Banking Corporation Limited
Bank Address: 1 Queen's Road, Central, Hong Kong
Message to Beneficiary / Message to Payee

"Policy number, Policy owner's name and payment purpose

<Provide payment allocation if the payment is paid for more than one policy.>

 

BOC

Account Name:

 Sun Life Hong Kong Limited
Bank Code: 012
Account Number:

HKD Account : 012-926-1-018786-7 (Applicable for all currency policy)

USD Account : 012-926-9-209903-2 (Applicable for USD policy only)

RMB Account : 012-875-0-601390-5 (Applicable for RMB policy only)
Swift Code: BKCHHKHHXXX
Bank Name: Bank of China (Hong Kong) Ltd
Bank Address: Bank of China Tower, 1 Garden Road, Central HK
Message to Beneficiary / Message to Payee

"Policy number, Policy owner's name and payment purpose

<Provide payment allocation if the payment is paid for more than one policy.>

Bank payment at Dah Sing Bank (Applicable to Bancassurance Clients)

You may deposit HKD cash, USD and RMB notes directly to any branches of Dah Sing Bank in Hong Kong.

You may deposit HKD cash, USD and RMB notes directly to any branches of Dah Sing Bank in Hong Kong.

The deposit slip is available at Dah Sing Bank. Not applicable for cheque deposit service.

Client service centre - Cashiering office

You can make your payment at our Cashiering Office by HKD or USD cash, cheque and Sun Life Financial credit card.

You can make your payment at our Cashiering Office by HKD or USD cash, cheque and Sun Life Financial credit card.

 

Important notes

Upper limit for cash submission is HKD400,000 or its equivalent in USD per client per year.

If you pay in USD cash, we only accept $100 banknotes and no change is allowed. It is applicable to USD policy only.

 

Cashiering office :

G/F, MU Tower B,

18 Hung Luen Road,
Hunghom,
Kowloon, Hong Kong

Office hour:

Monday to Friday: 9:00 am to 6:00 pm

Saturday: 9:00 am to 1:00 pm

Sunday and Public Holidays: Closed

7-Eleven Convenience Store

You can bring along your billing notice to settle your premium payment in cash at any 7-Eleven stores in Hong Kong.

You can bring along your billing notice to settle your premium payment in cash at any 7-Eleven stores in Hong Kong.

  • Maximum limit per transaction: HK$5,000
  • Maximum limit per client per year: HK$300,000

 

Important notes

  • We will update your payment record in 2 working days.
  • You may keep the payment receipt for your record.

Cheque payment by post

You can pay your premium with a crossed cheque made payable to 'Sun Life Hong Kong Limited'

You can pay your premium with a crossed cheque made payable to 'Sun Life Hong Kong Limited' with policy number written on the back, and mail it back together with the 'Premium Notice' to:

Sun Life Hong Kong Limited

G/F, MU Tower B,

18 Hung Luen Road,
Hunghom,
Kowloon, Hong Kong

 

Important notes

  • We accept cheque from the policy owner or third party including insured, policy owner's spouse, child, parent, sibling, grandparent, grandchild.
  • Cash and post-dated cheque would not be accepted.

Autopay

You can settle your premium payment either via direct debit from your HK dollar bank account or Sun Life Financial credit card.

You can settle your premium payment either via direct debit from your HK dollar bank account or Sun Life Financial credit card. Company only accept to use bank account or credit card of policy owner, or third party including insured, policy owner's spouse, child, parent, sibling, grandparent, grandchild to set up autopay.

To set up an autopay instruction, please contact your advisor or our Client Service Centre at (852) 2103 8928 to obtain the application form.

 

Bank account autopay

  • Under normal circumstances, the bank autopay application takes around 4-6 weeks to set up.
  • Only HK currency account is acceptable.

 

Sun Life Financial credit card autopay

  • If you are the Sun Life Financial credit card holder, you may settle your premium by using the Sun Life Financial credit card autopay service. For autopay application, it will take 7 days to setup.
  • The transaction currency is in HK dollar.

Billing schedule

To help you stay on track, we will send reminders around the Premium Due Date. Below timeline applies to non‑monthly premium payments.

25 days before premium due

You will receive premium notice letter.

Premium Due Date

15 days and 30 days after premium due

You will receive reminder and overdue / reinstatement offer notice by letter if unpaid.

60 days if still unpaid

If payment is not received, your policy may be converted under a non‑forfeiture option (e.g. Automatic Premium Loan) or lapsed, depending on policy terms.

Remarks

  1. The SMS will be sent as a premium reminder separately.
  2. The above schedule may vary subject to the policy status and/or product feature.

25 days before premium due

You will receive premium notice letter.

Autopay Draw Date

2 days after autopay draw date if unsuccessful

You will receive notice of unsuccessful bank collection by letter.

45 days if still unpaid

If payment is not received, your policy may be converted under a non‑forfeiture option (e.g. Automatic Premium Loan) or lapsed, depending on policy terms.

Remarks

  1. The SMS will be sent as a premium reminder separately.
  2. The above schedule may vary subject to the policy status and/or product feature.

Your premium debit date

Your premium debit date depends on your Policy Year Date. Please refer to the table below:

Date of Policy Date Debit Date within the month
1 - 6 1st 
17- 14 7th
15 - 22 15th
23 or after 23rd

Remarks


The actual debit month or date may vary depending on the policy’s payment mode and public holidays. Please ensure that sufficient funds are available in your account in advance

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