Get started

If you are new to Sunlife insurance or Sunlife MPF online services, tap Create an account at the bottom of the Home screen.

Tap Yes, personal account if you hold an individual insurance policy and/or MPF account.


Tap Corporate/MPF employers/Group medical if you are registering a corporate account, using group medical services, or acting as an MPF employer.

Choose your ID type, enter your ID number, and provide your date of birth.

Select a verification method (mobile number or email), then tap Continue to request a verification code.



Note: If you have both Sunlife insurance and MPF accounts, you might need a secondary verification if this contact isn't linked to both.

Enter the 6-digit verification code sent to your phone or email.

Create a Login ID, set a password that meets the criteria, and tap Continue.

On the success screen, tap Log in now to access your account.

Tap Log in at the bottom of the home screen.

You can log in with your My Sunlife Hong Kong account, or enter your original Sun Life MPF or My Sun Life HK login ID and password, then tap Log in.

Choose to get verification code via email or mobile by tapping the arrow, then tap Send me the code.

Need a different contact?

• Tap Change verification contacts to select another registered email or mobile number.


Are your contact details out of date?

• Insurance account: Tap Contact us and select Insurance Client Service to update your details.
• MPF account: Update your details directly on the eMPF Platform. Your changes will automatically sync with our system within 1 to 2 working days.

Enter the verification code and tap Verify.



Not receiving the code?

If you recently registered or updated your details on the eMPF platform, please allow 1 to 2 working days for the data to synchronise with our system before trying again.

If you hold both insurance and MPF accounts, tap Get started to link your accounts under a single login ID. 

Note: If you only hold one account type, you will automatically skip to Step 10.

Choose your ID type, then enter your ID number and Date of birth for verification.

Select a verification method (mobile number or email), then tap Continue to request a verification code.

Enter the verification code and tap Continue to verify.

Note: If you have both Sunlife insurance and MPF accounts, you need a secondary verification if the contact information you just verified isn't linked to both.

All your accounts are now linked under your current login ID. To simplify your future log-ins, any other previous login IDs have been deactivated. Tap Continue.

Review the terms and conditions, then tap I agree.

Enable biometric login for faster access. We strongly recommend turning on push notifications to receive immediate updates on your account status, claims, and transactions, as well as the latest policy and market news.

If you hold an insurance account, review your contact details and tap Looks good, continue. 

Note: MPF-only clients will automatically skip to Step 13.

Subscribe to SunNews for wealth, health and company updates. If you hold an insurance policy, you can also opt in to receive direct marketing offers.

Now you’re all set! Begin exploring your account policies and features.

On the login screen, tap Forgot login ID. 

Choose your ID type, enter your ID number and date of birth, then tap Continue.

Select a verification method (mobile number or email) and tap Continue to send the code.

Enter the 6-digit verification code sent to your device.

Once verified, your login ID will be displayed on the screen. Tap Log in to proceed.

Forgotten your password too? Tap Forgot password to reset it, then log in.

On the login screen, tap Forgot password. 

Choose your ID type, enter your ID number and date of birth, then tap Continue.

Select a verification method (mobile number or email) and tap Continue to send the code.

Enter the 6-digit verification code sent to your device.

Create and confirm your new password, then tap Continue.

Once your password has been reset, tap Log in to access your account.