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Family Care Benefit

Family Care Benefit1

We are always here on your road to recovery, on top of the medical assistance provided to you, we are also here to offer you more assistance to assist you getting back to normal life. You can arrange the following services2 from HMG, HMG will provide at least two shortlisted service providers for the insured to select from. Please note that we cover only the administrative support of the above service, all the actual costs of the services referred or arranged shall be borne by you.

 

1. Spouse Care

Arrange an appointment with a registered psychologist for psychological counselling insured’s spouse within 2 business days upon receiving your request from the time when all necessary proof or documents received.


2. Parental Care

  • Secure a place in a licensed elderly home in Hong Kong for insured’s parent(s) who are above the age of 65 within 24 hours upon receiving your request from the time when all necessary proof or documents received
  • Arrange the transportation of the parent(s) together with you or your designated representative to the elderly home
     

3. Child Care

Arrange a qualified babysitter or child caretaker to take care of a maximum of 2 insured’s children under the age of 15 at insured's residence (maximum of 8 hours of service per policy) within 24 hours from the time when all necessary proof or documents received

 

4.  Pet Care

  • Secure a place in a licensed pet hotel in Hong Kong for a maximum of 5 days for your cat(s) and/or dog(s) with a maximum of 2 pets within 24 hours upon receiving your request from the time when all necessary proof or documents received
  • Arrange the transportation of your pet(s) together with you or your designated representative to the licensed pet hotel
     

5. Home Care

Provide a domestic helper for home care services, including housekeeping, cooking and clothes washing at your residence (maximum of 8 hours of services per policy) within 24 hours upon receiving your request from the time when all necessary proof or documents received.

 

6.  Hospital Discharge Assistance

  • Arrange escort personnel to handle hospital discharge procedure
  • Arrange transportation for the insured from hospital in Hong Kong to your residence
  • You shall make a request to HMG 1 business day prior to your hospital discharge, and HMG needs to receive all relevant documents simultaneously (e.g. Hospital Admission Certificate with diagnosis/Discharge Summary/Undertaking letter with the insured’s signature for validation by HMG. The service will be available on the subsequent business day.

Designated client should be insured under any of the following plans:

Voluntary Health Insurance Scheme

  • WeHealth Preferred
  • WeHealth Prestige
  • WeHealth
  • WeHealth Plus

Medical Plans

  • SunHealth Medical Essential
  • SunHealth Medical Premier
  • BRIGHT Superb Health
  • SunHealth Medical Care
  • SunHealth Medical Fit

Critical Illnesses plan

  • Living Master Benefit
  • Living Master Extra Benefit
  • SunHealth Critical Illness Care
  • SunHealth Critical Illness Care II
  • SunHealth LovePromise
  • SunHealth OmniCare
  • SunHealth UltraCare
  • SunHealth MaxiCare 

Step 1: Contact us

Call HMG 24-hour hotline at (852) 3002 0816 and provide the required information, including your personal information for Identification, policy number, mobile number and preferred network hospital or specialist (if any). HMG will advise you on the turnaround or notification times required for the arrangement(s) of the appropriate service provider(s), location(s), and estimated expenses upon request.

Step 2: Confirm service

Confirm with HMG whether to proceed with the service.

Step 3: Make appointment

Upon your confirmation, HMG will confirm the appointment with the service provider and notifying you including the name of service provider, address, date and time and related fee (if applicable) via e-message.

 

Tips: If any fees and charges are not covered under your policy or by the third-party company shall be borne by you.

  1. These Value-added Services are provided by a third-party company, HealthMutual Group Limited ("HMG") and are not guaranteed to be renewable.  Sun Life Hong Kong Limited ("Sun Life HK") is not responsible for any act, negligence or failure to act on the part of the designated third-party company or service provider. Sun Life HK will not be liable for any loss or damage, costs or other expenses whatsoever and howsoever, directly or indirectly, caused by, arising from or in connection with the services.
  2. If you are holding VHIS and medical plans, you are eligible to select any of the Family Care Benefit if you are hospitalized in Hong Kong at least 10 consecutive days; If you are holding Critical Illness plans, you could enjoy the Family Care Benefit after the claim under the policy is approved and paid.

These services are subject to terms and conditions. For details, please refer to the services leaflet.

Download services leaflet

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