Sun Life Hong Kong would like to alert members of the public to suspicious bogus SMSs currently circulating. We wish to reiterate that these messages have no connection with our company.
Sun Life Hong Kong only send SMS to Hong Kong mobile number using a Registered SMS Sender ID that starts with "#Sunlife". Sun Life will not request personal or sensitive information via SMS. If you receive any suspicious SMS or embedded links claiming to be from us that appear suspicious, please do not respond, click on any hyperlinks, or disclose any personal information.
If you have any concerns or are in doubt, please contact Sun Life’s Customer Services Hotline (852) 2103 8928 or send email to hk_csd@sunlife.com.
Learn how to manage your investment-linked policies by switching funds and updating future premium allocation to align with your investment goals.
How to submit a fund switching request
Go to Services and select Fund Switching. Alternatively, open your policy details and tap the Fund Switching quick link.
Find the policy you want to change and tap Fund switching.
Review your risk profile. Tap Continue to proceed to fund switching, or tap Update risk profile to retake the questionnaire and update your risk level.
Choose the fund you want to switch out, then tap Continue.
Enter the percentage you want to switch out, then tap Continue.
Choose the new fund you want to switch in, then tap Continue.
Set your fund allocation. Please ensure the total adds up to exactly 100%.
Review your request details, check the declaration box, and tap Confirm to submit.
You are all set! A confirmation screen will appear to show your request is received.
How to change the allocation of future premiums
Go to Services and select Premium allocation. Alternatively, open your policy details and tap the Premium allocation quick link.
Find the policy you want to change and tap Allocate future premium.
Review your risk profile. Tap Continue to proceed to future premium allocation, or tap Update risk profile to retake the questionnaire and update your risk level.
Enter your allocation percentages, then tap Continue. You can also select new funds by tapping Add funds.
Choose the new funds you want to add to your portfolio if needed, then tap Continue.
Review your request details, check the declaration box, and tap Confirm to submit.
You are all set! A confirmation screen will appear to show your request is received.
If you are situated in Mainland China or overseas and cannot use the app version, you can still access your policy details via the web version of My Sun Life HK.
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