News releases

January 24, 2020

Sun Life Introduces New Measures On ‘Novel Coronavirus Infection’

Hong Kong, January 24, 2020 - Sun Life Hong Kong Limited (“Sun Life” or “the Company”) today announced new measures to help clients fight against “Novel Coronavirus Infection”. Individual insurance clients who have medical benefit(s) will be entitled to the following support, if they are diagnosed with “Novel Coronavirus Infection”, between January 24, 2020 and April 30, 2020 (both days inclusive):

Policy Coverage

  1. Waiver of waiting period
  2. Relaxation of 3A hospital restriction in mainland China. It means clients can make hospitalization claims for their expenses at designated hospitals detailed in policy contracts and also other non-3A hospitals authorised by government in mainland China.
  3. Allow reinstatement on lapsed policy if premium payment is delayed due to treatment.1

Claims

  1. 1-day pledge: review and assessment of claims will be completed within 1 working day.
  2. Express Claims: claims will be given first priority and handled by designated officers to speed up turnaround time. The Company has set up special hotlines for its clients (Tel: 2103 8928) and its advisors (Tel: 2103 8988).
  3. Simplified application process: clients are required to submit diagnosis proof when make a claim without the need of filling in any claims form.
  4. Fast claims payments through Faster Payment System (“FPS”): claims payments will be made directly to clients’ Hong Kong bank account which accepts local transfers2.

There is no exclusion in the Company’s group insurance policy for health services related to the treatment of communicable diseases requiring isolation and quarantine under the law.

Fabien Jeudy, Chief Executive Officer of Sun Life Hong Kong Limited, said, “At Sun Life, we put our clients at the centre of everything we do. We care about our clients, help them build momentum and guide them along the way. As a member of the Hong Kong community for 127 years, we stand with our clients in these challenging times. By introducing a series of new measures, we help every client feel more supported.”

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Note to Editors:

  1. Application is required, and clients shall provide diagnosis proof within 30 days after discharge.
  2. Applicable to clients who select FPS as payment channel. FPS account must be held by policy owner.

About Sun Life

SLF Inc. is a leading international financial services organization providing insurance, wealth and asset management solutions to individual and corporate Clients. Sun Life has operations in a number of markets worldwide, including Canada, the United States, the United Kingdom, Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China, Australia, Singapore, Vietnam, Malaysia and Bermuda. As of September 30, 2019, Sun Life had total AUM of CAD$1,063 billion. For more information please visit www.sunlife.com.

Sun Life Financial Inc. trades on the Toronto (TSX), New York (NYSE) and Philippine (PSE) stock exchanges under the ticker symbol SLF.Sun Life Financial Inc. is the holding company of Sun Life Assurance Company of Canada. Sun Life Hong Kong Limited is a wholly-owned subsidiary of Sun Life Assurance Company of Canada.

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