We’re here for you

We understand COVID-19 is not merely a health issue - it has dramatically altered our daily lives and posed enormous impacts on the global economy. Sun Life Hong Kong Limited is as strong as ever and we’re here for you, as always.

Our strengths are:

  • We have been assigned “AA-” long-term issuer credit and financial strength ratings by S&P Global Ratings (As of May 1 2020). The ratings indicate that we are well prepared to meet our financial obligations.
  • We remain well capitalized and are operating well above the regulatory minimum solvency level. It is also our principle to maintain strong capital and solvency buffers which will enable a strong and stable operation in the event of unexpected and extreme developments in the markets.
  • Sun Life Assurance Company of Canada, our parent company, has ratings of AA by Standard and Poor’s and Aa3 by Moody’s. (As of May 1, 2020)
  • The Life Insurance Capital Adequacy Test (LICAT) ratio of Sun Life Assurance Company of Canada is 130%, well above the minimum. (As of March 31, 2020)

What are we doing for Clients and communities?

Staying connected with you

Our teams have been working tirelessly to ensure our operations and client services continue as usual during these unsettling times. You can rest assured that our people are always ready to help. Talk to your advisor or call our Client Service Hotline if you have any questions.

Helping you manage your finances from home

The new digital sales system enables you to purchase designated insurance products in Hong Kong, side by side remotely with our advisors, from the comfort of your couch in a secure and effortless way#. Contact your advisor to learn more.

Whether you want to check your policy coverage, make a claim or switch the fund selection of your investment-linked policy, you have the My Sun Life HK app at hand! Watch the video now to understand the features that the app offers to you.

From now until June 30, 2020, new clients who register an account in the My Sun Life HK app, and provide their email address and mobile number will have a chance to receive a foodpanda HKD50 e-coupon. For existing Clients to join this Event, simply log in to the My Sun Life HK app to ensure your email address and mobile number are the most updated*.

Answering your immediate needs

Your health and well-being is our priority. We have enhanced our services for Clients diagnosed with Coronavirus disease (COVID-19). Read here for details.

Now, not only can you submit your claims online, you can also receive your claims payment and regular payouts of your policy through the Faster Payment System in a fraction of the time.

Keeping you positive and healthy

Our website, Facebook page and Instagram account have an abundance of resources pertaining to COVID-19. Visit our webpage now for tips on how to stay healthy and cope with stress in this turbulent period, and investment strategy amidst market uncertainty.

From now till June 30, 2020, we can also help you to book the COVID-19 Testing Service provided by JP Partners Medical, at HKD720 only (original price HKD850)^. Click here for details.

Supporting the vulnerable

We are doing our bit to support the community by donating food and personal hygiene products to the elderly and children. We will also make a donation to Kwun Tong Methodist Social Services to support the Gleaners Community Food Bank.

We will keep you informed about the new measures we have in the fight against COVID-19. By supporting and taking care of each other, we are confident that brighter days are ahead.

May 2020

#Applicable to applications of individual insurance from applicants who have a Hong Kong Identity Card. Designated products are Foresight Deferred Annuity Plan, WeHealth, WeHealth Plus Scheme 1, WeHealth Plus Scheme 2, Hospital Income Insurance Plan, and SunCare Accident Protection Plan.

*E-coupons will be given out in a first-come-first-serve basis, while stocks last. Participants of this Event will be informed by SMS within two weeks of entering. Terms and conditions apply.

^The Testing Service is provided by a third-party company JP Partners Medical. Sun Life Hong Kong Limited provides booking service only and all cost shall be borne by Clients. Terms and conditions apply. Please refer to the leaflet for details.

Contact an advisor for a meeting today!

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