We are always here on your road to recovery, on top of the medical assistance provided to you, we are also here to offer you more assistance to assist you getting back to normal life. You can arrange the following services2 from HMG, HMG will provide at least two shortlisted service providers for the insured to select from. Please note that we cover only the administrative support of the above service, all the actual costs of the services referred or arranged shall be borne by you.
1. Spouse Care
Arrange an appointment with a registered psychologist for psychological counselling insured’s spouse within 2 business days upon receiving your request from the time when all necessary proof or documents received.
2. Parental Care
- Secure a place in a licensed elderly home in Hong Kong for insured’s parent(s) who are above the age of 65 within 24 hours upon receiving your request from the time when all necessary proof or documents received
- Arrange the transportation of the parent(s) together with you or your designated representative to the elderly home
3. Child Care
Arrange a qualified babysitter or child caretaker to take care of a maximum of 2 insured’s children under the age of 15 at insured's residence (maximum of 8 hours of service per policy) within 24 hours from the time when all necessary proof or documents received
4. Pet Care
- Secure a place in a licensed pet hotel in Hong Kong for a maximum of 5 days for your cat(s) and/or dog(s) with a maximum of 2 pets within 24 hours upon receiving your request from the time when all necessary proof or documents received
- Arrange the transportation of your pet(s) together with you or your designated representative to the licensed pet hotel
5. Home Care
Provide a domestic helper for home care services, including housekeeping, cooking and clothes washing at your residence (maximum of 8 hours of services per policy) within 24 hours upon receiving your request from the time when all necessary proof or documents received.
6. Hospital Discharge Assistance
- Arrange escort personnel to handle hospital discharge procedure
- Arrange transportation for the insured from hospital in Hong Kong to your residence
- You shall make a request to HMG 1 business day prior to your hospital discharge, and HMG needs to receive all relevant documents simultaneously (e.g. Hospital Admission Certificate with diagnosis/Discharge Summary/Undertaking letter with the insured’s signature for validation by HMG. The service will be available on the subsequent business day.
