How to make enquires and complaints?

If you would like to make an enquiry or a complaint about payment issuance, intemediaries and product related matters, please contact the following:

Sun Life Trustee MPF Hotline

(852) 3183 1888

  

Sun Life Trustee MPF Client Service Centre

G/F, MU Tower B, 18 Hung Luen Road, Hunghom, Kowloon, Hong Kong

  

Sun Life Trustee MPF Fax Number

(852) 3183 1889

  

Sun Life Trustee MPF Postal Address

16th Floor, MU Tower A, No.18 Hung Luen Road, Hung Hom, Kowloon, Hong Kong

  

Sun Life Hong Kong Website

www.sunlife.com.hk

  

If you would like to make an enquiry or a complaint about all other scheme administration related matters, please contact the following:

eMPF Customer Service Hotline

(852) 183 2622

Service Hours

Monday to Friday 9:00am to 7:00pm

Saturday 9:00am to 1:00pm

Closed on Sunday and Public Holidays

  

eMPF Email Address

 enquiry@support.empf.org.hk  

eMPF Fax Number

(852) 3197 2922

  
eMPF Postal Address PO Box 98929 Tsim Sha Tsui Post Office  

eMPF Website

www.eMPF.com.hk

  
eMPF Service Centres

Hong Kong Island:

Unit 601B, 6/F, Dah Sing Financial Centre, No. 248 Queen's Road East,

Wanchai, Hong Kong

Kowloon:

Suites 1205-6, 12/F, Chinachem Golden Plaza, No. 77 Mody Road,

Tsim Sha Tsui East, Kowloon

New Territories:

Suite 1802A, 18/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road,

Tsuen Wan, New Territories

Service Hours:

Monday to Friday 9:00 am to 6:00 pm

Saturday 9:00 am to 1:00 pm

Closed on Sunday and Public Holidays

  

Issued by Sun Life Hong Kong Limited (Incorporated in Bermuda with limited liability)


A member of the Sun Life group of companies. Head Office in Toronto, Canada.