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News release

May 24, 2023

Sun Life Hong Kong launches eSunPro, a one-stop healthcare solution that goes beyond traditional insurance

Hong Kong, May 24, 2023 – Sun Life Hong Kong Limited (“Sun Life Hong Kong” or “the Company”) announced the launch of eSunPro1, a brand new healthcare service platform that goes beyond traditional insurance, offering one-stop care and services while assisting Clients with access to advanced treatment and support along their recovery journey.

eSunPro is exclusive for Clients of Sun Life Hong Kong with eligible medical and critical illness insurance plans. The value-added services range from services at the point of diagnosis to post-treatment care, providing comprehensive healthcare solutions to accompany Clients every step of the way.

Different services are applicable to the corresponding eligible products, key services include: 

At the point of diagnosis

  • First-in-market2 in offering Comprehensive Genomic Profiling: In the unfortunate event that Clients are diagnosed with a solid tumour, eSunPro will provide a complimentary Comprehensive Genomic Profiling for qualified Clients, aiming to provide a more precise diagnosis, and therefore a more personalized treatment strategy;
  • Medical Concierge Services: A 24-hour hotline to help Clients with appointments for specialist consultation, doctor referral, day case surgery and accessing hospitalization in Hong Kong, enabling them to choose the most suitable treatment plan;
  • Local Urgent Care: Clients can call on medical-assisted transportation and medical escort services to urgently transfer them from the HA hospital or emergency room to a private medical facility for further urgent care;
  • AdvicePro (Face-to-face Second Medical Opinion Service): If Clients are suffering from a qualifying medical condition per diagnosis from a medical specialist, they can seek a face-to-face second medical consultation or teleconsultation given by a network medical specialist in Hong Kong.

During treatment

  • Cashless Arrangement Service: Once the cashless arrangement is approved prior to hospital admission or day case surgery, all eligible medical expenses incurred during the Clients’ hospital stay or day case surgery will be settled on Clients’ behalf, without having to worry about making claims upon discharge or performed day case surgery;
  • Mainland China VIP Medical Navigation Service: Clients in Mainland China can enjoy accompanying and navigation service at the designated Mainland China VIP Hospital Network as well as doctor referral and booking assistance for hospitalization in Mainland China.

After treatment

  • Family Care Benefit: eSunPro provides mental health and daily life support for Clients and their spouse, children and parents, as well as pet care services;
  • Cancer and Stroke Family Support Program: If Clients are diagnosed with a cancer related illness or suffer from a stroke, free psychological support sessions will be provided to them and their immediate family members.

Christine Yeung, General Manager, Life and Health of Sun Life Hong Kong Limited, said, “Sun Life Hong Kong has always adhered to customer-centric principles, continuously enhancing service quality and striving to create a better customer experience. Through the value-added services of our new eSunPro healthcare service platform, we aim to provide Clients with more advanced and diversified treatment options, while helping them focus on recovery and safeguarding their health. As a trusted partner in health, we look forward to continuing to enhance the customer experience and fulfilling our long-term commitment to helping our Clients live healthier lives.”

For more information about eSunPro, please visit:



Photo Caption: Sun Life Hong Kong announced the launch of eSunPro, a brand new healthcare service platform that goes beyond traditional insurance. (Left: Candy Ng, General Manager, HealthMutual Group; Right: Christine Yeung, General Manager, Life and Health, Sun Life Hong Kong Limited)



1. Terms and conditions apply to eSunPro. These services are provided by a third-party company and are not guaranteed. Unless otherwise specified such service is to be covered by Sun Life free of charge, we cover the cost for the administrative support of the above services for the insured of the applicable product(s) only, all the actual costs of the services (if any) referred to or arranged for the insured shall be borne by the policy holder. Sun Life will change the content from time to time and reserves the final rights. eSunPro only assist Clients with administrative services such as medical appointments, the provision of such services is not guaranteed. Sun Life will not provide any health or medical advice. Services may vary depending on the medical or critical illness plan owned by the Client. For details, please refer to the Quick Guide to Sun Life Value-added Services, insurance coverage and notices from the medical service provider.

2. Comprehensive Genomic Profiling is the first-in-market value-added service offered at a free cost, in comparison against the value-added service(s) provided by major Hong Kong insurance companies as of April 1, 2023.

About Sun Life 

Sun Life is a leading international financial services organization providing asset management, wealth, insurance and health solutions to individual and institutional Clients. Sun Life has operations in a number of markets worldwide, including Canada, the United States, the United Kingdom, Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China, Australia, Singapore, Vietnam, Malaysia and Bermuda. As of March 31, 2023, Sun Life had total assets under management of C$1.36 trillion. For more information, please visit

Sun Life Financial Inc. trades on the Toronto (TSX), New York (NYSE) and Philippine (PSE) stock exchanges under the ticker symbol SLF. Sun Life Financial Inc. is the holding company of Sun Life Assurance Company of Canada. Sun Life Hong Kong Limited is a wholly-owned subsidiary of Sun Life Assurance Company of Canada. 

Media Contact

Weber Shandwick
Juliana Li

Tel: (852) 2533 9973

Sun Life Hong Kong Limited

Luan Poon

Tel: (852) 3183 3646